Slow Wifi on iPhone X

I recently purchased an iPhone X. All is well except for the wifi speed. Its slow on the iPhone. I have 40 mb connection but the speed test shows around 15 Mb normally. Apps are also slow to load such as Instagram. Net is working fine on other devices such as my old iPhone 6s, iPhone SE, iPads and macbooks. Its something with iPhone X.

I have tried forget the network and join again, reset network settings, hard restart iPhone but no luck. Anybody else facing the same issue? Any solution for this?

iPhone X, iOS 11.2

Posted on Dec 13, 2017 7:08 AM

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Posted on Mar 6, 2018 2:34 AM

I called Apple and took my brand new iPhone X to a Apple Store. They tested the device and immediately recognized the problem. Apple employees never go into details, but it seems its a batch of devices with defective chip/antenna and they are replacing the device. I suggest you all do the same.

58 replies

Feb 15, 2018 10:48 PM in response to kashif789us

i recently had a similar issue with my iphoneX using my home's comcast internet with asus rt-ac66u. my iphonex speed was constanly at around 5-6 Mbps, while my work's iphone 6s always at 50Mbps... and i fixed my iphoneX wifi speed issue by changing the router's wireless mode settings -- instead of auto, i switched it to N-only for 2.4Ghz, and N/AC-Mixed for 5Ghz. Now both the personal iphoneX and company's iphone 6s are getting similar wifi speed around 50Mbps.

I dont know why setting it to Auto would cause my iphoneX to perform so badly... maybe someone would have better explanation?

Hope this help.

Apr 24, 2018 12:08 AM in response to madra31

I found a solution that works. I’ve reported it to Apple as it’s not acceptable.


Tested my iPad, iPhones 6S and 7 and all get around 300mb. iPhone X about 140mb. Same problem for ages. Apple replaced the phone but no change and set up as new phone.


Solution: in my router settings I changed the 5g signal channel from the default 20/40mhz to 20/40/80mhz setting and now all phones consistently get 300mb connection.

Apr 25, 2018 6:37 AM in response to kashif789us

found a solution that works. I’ve reported it to Apple as it’s not acceptable.


Tested my iPad, iPhones 6S and 7 and all get around 300mb. iPhone X about 140mb. Same problem for ages. Apple replaced the phone but no change and set up as new phone.


Solution: in my router settings I changed the 5g signal channel from the default 20/40mhz to 20/40/80mhz setting and now all phones consistently get 300mb connection

Jul 21, 2018 6:10 AM in response to madra31

Another solution is to ensure your router or switch is not prioritizing traffic such as with QOS. Many consumers are now purchasing professional grade routers which often have QOS-like features enabled by default resulting in deprioritized speed to devices like iPhones.


A prime example which is becoming more common in product complaints is seen with devices like the Edgerouter series. Very strong pro-sumer type equipment but consumers expect it to work out of the box.


In order to achieve both full internet speed and fully capable speeds to devices, two things must be done. The first is hardware offloading and the second is disabling smart queue for traffic-policy . For the Edgerouter series, both must be done by CLI which is extremely simple. Googling each will give you clear instructions for the router you have.


More often than not, it is not the iPhone but something simple like this in the home network that consumers would never suspect nor ever know how to fix. If not on a home network then one must accept the Wi-Fi speeds provided and recognize it isn’t typically the iPhone.


Best wishes!

Jan 12, 2018 8:29 AM in response to Moe2018

I think I got it, annoyed I didn’t think of this sooner. My speed test app automatically picks the server to bounce the test off of, but my computer doesn’t. All I needed to do was manually change the servers I tested against and after trying a few it turns out most of them are in the 500/500 range, whereas the one the the Speedtest automatically picked was still only 100 or less down. So it would appear that the issue wasn’t my phone or iOS but rather the speed test app itself and the manner in which it chooses servers.

Jan 11, 2018 9:44 AM in response to MacAdam

Seeing same issue, just posted about it in another forum:


I am seeing serious issues on iOS 11 (latest version) with WiFi download speeds. I also saw this on previous iOS 11 versions. I have gigabit Fios, has been tested numerous times on the wired connection with multiple devices and is running at the correct speed. iPads in the house pull about 500 down and 500 up....which is fine given all the potential issues WiFi can have. My iPhone X however can upload in the 500 range but over and over pulls 100 or less down. This has been tested with a Fios Actiontec router, a latest version AirPort Extreme, and a

Synology 2600....all with up to date firmware. All were placed in the same spot, set up independently, all with a dedicated connection from the ONT. I am confident it is the iPhone that is the problem, I will be testing tonight with another iPad and with an iPhone 8 (all on iOS 11) and will report what they show as well.
Edit 1: my iPhone X test were run before and after resetting all network settings on iPhone

Aug 3, 2018 4:35 AM in response to Dogcow-Moof

Using iPhone X at home on WiFi. Phone was working fine. Then nothing will download or update Twitter etc. turned off WiFi on phone and then turned it back on and boom everything starts loading quickly again. Sure sounds like iPhone X to me. Had an 8 before this and never had issues at home with WiFi. Have changed nothing non router. Apple needs to get their **** together. This phone *****.

Aug 7, 2018 5:25 AM in response to fa6664

fa6664 wrote:


This phone *****.


Then sell it and get something else.


I and most users have zero issues with Wi-Fi.


Since it is still under warranty, you always have the option of making an appointment with your local Apple Store Genius Bar to have your phone examined and perhaps replaced under warranty if it is found to be defective.


Genius Bar Reservation and Apple Support Options - Apple

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Slow Wifi on iPhone X

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