User profile for user: raina_b22 raina_b22 User level: Community Specialist Dec 14, 2017 1:46 PM in response to Keith011 Howdy Keith, From your post it looks like your iCloud account has been disabled, and you are looking into getting it reactivated. In order to do this you will need to reset your password by following the steps in the link below. If your Apple ID is locked or disabled Take care. Show more Less Reply Link