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Question: High Sierra issue? - 10.13.2 - App Store, Safari & Firefox not working - Mac OS Sierra 10.13.2

High Sierra issue 10.13.2 - App Store, Safari & Firefox not working - Mac OS Sierra 10.13.2

Tried the Apple Support Community hints

1. Checking whether the Trusteer installed - Not installed

2. Proxies - not ticked for any

3. Date & Time on correct zone and time

Internet/Computer Works with Photos upload

Internet/Computer Works with Chrome

Internet/Computer Works with Incognito Browser

iMac (27-inch Mid 2011), iOS 10.3.2

Posted on


Dec 13, 2017 11:16 PM in response to mani_here In response to mani_here

Downloaded ETRECHECK

Please see the report

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-14 19:56:04

Download EtreCheck from https://etrecheck.com

Runtime: 9:43

Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem


App Store Blank screen

Safari Blank Screen

Firefox not working

Works with Incognito Browser

Works with Chrome

All happen after Recent High Sierra upgrade

Hardware Information:

iMac (27-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 (i5-2500S) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]


4 GB DDR3 1333 MHz ok


4 GB DDR3 1333 MHz ok


4 GB DDR3 1333 MHz ok


4 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

en1: 802.11 a/b/g/n

iCloud Quota: 1.47 TB available

iCloud Status: 4 pending files

Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440

Disk Information:

ST31000528AS disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) /
[Startup]: 999.35 GB (18.72 GB free)

(disk0s3) <not mounted>
[Recovery]: 650 MB


USB Information:



Western Digital My Passport 0748

My Passport 0748 disk2: (2 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

Mani's Time Machine Backups (disk2s2 - Journaled HFS+) /Volumes/Mani's Time Machine Backups : 2.00 TB (22.30 GB free)

Western Digital Elements 1023

Elements 1023 disk1: (1 TB)

MANI'S 1TB (disk1s1 - MS-DOS FAT32) /Volumes/MANI'S 1TB : 1.00 TB (91.64 GB free)

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader


Apple Inc. FaceTime HD Camera (Built-in)


Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Virtual disks:

Flash Player (disk3s2 - HFS+) /private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallMountPoint : Size unknown

Physical disk: Disk Image Size unknown

System Software:

macOS High Sierra
10.13.2 (17C88) - Time since boot: about 2 days


Mac App Store and identified developers

Kernel Extensions:

/Library/Application Support/LogMeIn/drivers

[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.6087) [Lookup]


[loaded] com.Cycling74.driver.Soundflower (101.6.7 - SDK 10.9) [Lookup]

[loaded] com.kairos.driver.DuetDisplay (2.0.0 - SDK 10.12) [Lookup]

System Launch Agents:

[not loaded] 10 Apple tasks

[loaded] 160 Apple tasks

[running] 120 Apple tasks

System Launch Daemons:

[failed] com.apple.updateEFIDesktopPicture-apfs.plist (Apple, Inc. - installed 2017-12-02)

[not loaded] 34 Apple tasks

[loaded] 173 Apple tasks

[running] 124 Apple tasks

Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-02-15) [Lookup]

[running] com.brother.LOGINserver.plist (? a1772de2 eb1f5433 - installed 2011-07-24) [Lookup]

[running] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2016-03-23) [Lookup]

[loaded] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2016-03-23) [Lookup]

[not loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2016-03-23) [Lookup]

Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-02-15) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-02-15) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-27)

[not loaded] com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2016-03-23) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 8b29c3ef - installed 2012-04-02) [Lookup]

User Launch Agents:

[failed] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-09-24) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

User Login Items:

AirPrintDaemon Application

(~/Library/PreferencePanes/AirPrintActivatorPrefs.prefPane/Contents/Resources/Ai rPrintDaemon.app)

LaunchAtLoginHelper SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-07)

(/Applications/CleanMyDrive 2.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app)

EvernoteHelper SMLoginItem - Hidden (Apple, Inc. - installed 2016-09-17)


Internet Plug-ins:

Flip4Mac WMV Plugin:
(installed 2013-05-27) [Lookup]

FlashPlayer-10.6: (installed 2017-12-13) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-09)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-01) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-12-01) [Lookup]

Flash Player: (installed 2017-12-13) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2012-07-31) Check version

LogMeIn: 1.0.935 (installed 2013-03-13) [Lookup]

LogMeInSafari32: 1.0.935 (installed 2013-03-13) [Lookup]

SharePointBrowserPlugin: 14.7.7 (installed 2017-11-09) [Lookup]

iPhotoPhotocast: 7.0 (installed 2013-04-17)

User internet Plug-ins:

OctoshapeWeb: 1.0 (installed 2017-03-23) [Lookup]

Google Earth Web Plug-in: 7.1 (installed 2013-10-08) [Lookup]

3rd Party Preference Panes:

AirPrintActivatorPrefs (installed 2012-05-25) [Lookup]

RCDefaultApp (installed 2009-09-20) [Lookup]

Flash Player (installed 2017-11-28) [Lookup]

Flip4Mac WMV (installed 2013-03-30) [Lookup]

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 980.62 GB


Mani's Time Machine Backups [Local]

Total size: 2.00 TB

Total number of backups: 91

Oldest backup: 20/04/15, 2:19 PM

Last backup: 14/12/17, 6:39 PM

Size of backup disk: Too small

Backup size 2.00 TB < (Disk used 980.62 GB X 3)

Top Processes by CPU:






Top Processes by Memory:

2.35 GB

1.29 GB

473 MB Incognito 2

432 MB spindump

324 MB firefox

Top Processes by Network Use:

Input Output Process name

23 MB 2 MB mDNSResponder

17 MB 25 KB firefox

12 KB 8 MB nsurlsessiond

314 KB 93 KB apsd

56 KB 142 KB usbmuxd

Top Processes by Energy Use:

13.08 Photos

9.30 Finder

7.08 WindowServer

2.00 parentalcontrolsd

Virtual Memory Information:

4.43 GB
Available RAM

17 MB Free RAM

11.57 GB
Used RAM

4.41 GB
Cached files

898 MB Swap Used

Software installs (last 30 days):

Adobe Flash Player:
(installed 2017-11-15)

Adobe Acrobat Reader DC (18.009.20044):
(installed 2017-11-15)

Adobe Acrobat Reader DC (18.009.20050):
(installed 2017-12-01)

SmartConverter: 2.4.0 (installed 2017-12-12)

Adobe Flash Player:
(installed 2017-12-13)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):

2017-12-14 19:06:49 Firefox.app Crash [Open]

2017-12-14 18:46:00 Safari.app Crash [Open]

2017-12-13 19:38:54 Incognito 2.app High CPU use [Open] [Details]

2017-12-13 18:41:56 signpost_reporter High CPU use [Open] [Details]

2017-12-13 03:26:16 Dock.app Crash [Open]

2017-12-12 18:49:27 Finder.app Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[TColumnGroupHeaderCellView setIconImage:]: unrecognized selector sent to instance 0x60000019f480'

abort() called

terminating with uncaught exception of type NSException

2017-12-12 10:50:57 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.Cycling74.driver.Soundflower 101.6.7

com.kairos.driver.DuetDisplay 2

com.logmein.driver.LogMeInSoundDriver 4.1.60f87

2017-12-12 10:49:27 Last shutdown cause: 0 - Power loss

Files deleted by EtreCheck:

2017-12-14 19:41:57 - ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist - Unknown

2017-12-14 19:42:20 - ~/Library/LaunchAgents/com.appbox.AppBox.plist - Unknown

2017-12-14 19:43:09 - /Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist - Unknown

2017-12-14 19:43:09 - /Library/LaunchDaemons/com.logmein.raupdate.plist - Unknown

Dec 13, 2017 11:16 PM

Reply Helpful

Dec 14, 2017 8:17 AM in response to mani_here In response to mani_here

Try removing Logmein from you startup items, restart the computer and test.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

Dec 14, 2017 8:17 AM

Reply Helpful
User profile for user: mani_here

Question: High Sierra issue? - 10.13.2 - App Store, Safari & Firefox not working - Mac OS Sierra 10.13.2