Since itunes 12.7.2.58 I can no longer burn a playlist on CD. Apparently this issue hasn't been addressed with ...60 - I tried after installing ....60 and got the same result - burning stops with unknown error after first track.
My PC is running on Windows 10 64 bit latest patch version. Disc burning with other apps is working fine (Nero, Roxio).
Any resolution known?
Windows 10
Allen A,
This is the same reply that I recently on another inquiry.
This burning issue has NOTHING to do with any of the troubleshooting tips that you outline!! It is a "BUG" that was introduced in iTunes 12.7.2.58 and continues in iTunes 12.7.2.60. If you follow threads that myself and other commenters have opened you will find that dozens of users are experiencing this issue.
In my case I can say without any question that this is a software bug. Why? I have the advantage of multiple computers and have iTunes installed on 4 of 5 of them (though one of them is the "host" system for my music collection which tops 75,000 songs). When I first encountered the issue on my primary system (after using Apple Software Update to upgrade from iTunes 12.7.1.14 to iTunes 12.7.2.58) I attempted to replicate the problem on one of my other systems that was still running iTunes 12.7.1.14. The same content (formed into a playlist to match up to the contents of a set of classical MP3's) that produced a burn error under iTunes 12.7.2.58 burned an audio CD WITHOUT any problems when iTunes 12.7.1.14 was the host software.
To further validate that the issue involved a "bug" with iTunes 12.7.2.58 I then used Apple Software Update to upgrade the iTunes version on the computer that had just been used to successfully burn an audio CD (while running iTunes 12.7.1.14) to iTunes 12.7.2.58. After the upgrade (and of course with the requisite restart of the computer) I attempted to burn the same playlist to an audio CD. What was the result? FAILURE!! So with the only variable being the version of iTunes software (12.7.1.14 vs. 12.7.2.58) used I got a successful CD burn with 12.7.1.14 and a failed CD burn with 12.7.2.58. I spent 6+ years as a server administrator for a very large governmental unit (yes that means Windows) and spent a lot of time troubleshooting issues. Trust me when you have a "single" variable in what does or does not produce the desired result you have found the problem about 99.99% of the time.
When Apple quietly released iTunes 12.7.2.60 I upgraded my primary system to the latest version (again using Apple Software Update) and found that the issue persists.
So it is time that Apple addresses this issue (I know from community postings that they have gotten multiple phone calls with several support staff promising that the issue is being escalated to the engineering team).
I'm getting ready to call support myself but I'm hoping that your "Support Communities" status will assist in getting this issue escalated!!
I did a re-install of the download with a repair & replace of damaged or old files (as opposed to totally uninstalling iTunes and reinstalling it, didn't want to chance that). Then I did as you instructed above and it worked. I used an old blank CD-R (74 min.) with a burning speed of 8x (I ran out of new CDs through all this mess), which I am surprised worked. Earlier my error messages were (0xC0AA0301). I need to test this further to see if it will burn consistently now. Have to go out and get some new blanks though first. Should I be able to burn at the "Max speed" or only at lesser speeds?
Thank you again for all your help! I truly do appreciate it!
I agree, and although I am able to burn now, the burn "speed" is out of sync and it mixes up and drops song titles about half way through the disc. Also tells me there's not enough space to burn playlists that I have burned successfully in the past.
I'm three versions in with this b.s. since it started with 12.7.2.58 (mid-December 2017).
I've now taken someone's sage advice and rolled back to 12.7.1.14, which works perfectly, including the "not enough space on disc" issue.
Sooooooooooooooooooooooooo frustrating.
The disc burning is working for me now, but the Include CD Text box is greyed out. I did follow the uninstall instructions from your troubleshooting guide but the problem still remains. Also, I did experience the wrong playlist being burned yesterday when I chose Burn Playlist from the File menu, but it worked fine when I right clicked on the actual playlist. Any idea on the Include CD Text issue?
I've posted links to iTunes 12.7.1.14 further up the page. Should you want access to older versions in future I have links to three years worth archived here.
tt2
evanIII wrote:
Tried the 2x burning speed... nope.
In which case go back to iTunes 12.7.1.14 as described above.
tt2
iTunes 12.7.3.46 for Windows has been released which appears to burn CDs normally.
It can be downloaded from https://www.apple.com/itunes/download/.
tt2
I notice that your issue is marked Solved. If true, can you please elaborate. If not, any progress since 12/15? Thanks!
Hey Roger. I hope to hear back if and when they do contact you.
Welcome to the club! Contact Apple. Bombard them! Theres another thread with 8 pages. Tell Apple. Make it a priority. They dont monitor forum.
Thanks for the advice. I will contact Apple with my complaint.
Oh, Both of the above W7 and W10 experiences on HP laptops..
Only you as the original poster have the power to mark a post as the solution. It can easily done by accident and you wouldn't know it had happened until you refreshed the page.
tt2
An update but another CD wasted😬
Thanks for your advice.
Downgrading is a great idea but then I constant reminders to upgrade.
why doesn’t Apple just fix it😬
I'm sure they will at some point, but until then it is downgrade or don't burn CDs.
tt2
Disc burning issue not solved with itunes 12.7.2.60
