Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Apple Prores files not opening in preview nor quicktime. FCPX incredibly slow

Just purchased a 15'' MacBook Pro 2017, 2.9ghz, all seemed to be fine. Imported about 100GB of Prores footage and it was quite quick with the import, however, the files cannot be previewed or opened by quicktime. I can import them in FCPX at an incredibly slow speed and I can work on them only with the proxy mode.


There seems to be a problem with the Prores format with MacOS High Sierra or my computer, because all the other mp4 videos work fine, and the same Prores files can be easily opened from my Late 2013 13'' Mac.


Any solution for this?


Thanks,

Jack

MacBook Pro (15-inch, 2017), macOS High Sierra (10.13.1)

Posted on

Reply
Question marked as Solved
Answer:
Answer:

Completely uninstall avira and then try again.

Antivirus for the mac are ****. They do not protect you and tend to wreak havoc on the system.

Posted on

Question marked as Helpful

Dec 18, 2017 8:28 AM in response to jackleonardo In response to jackleonardo

Something is definitely not right.

Are you running 10.13.1?

If so, I can only suggest you download the 10.13.2 COMBO update and run it. Maybe there is some corrupt file in your installation.


You may also run Etrecheck and post its report here.

Often weird problems are caused by unexpected software conflicts. The report may show some likely candidates.

There’s more to the conversation

Read all replies
Question marked as Helpful

Dec 18, 2017 8:28 AM in response to jackleonardo In response to jackleonardo

Something is definitely not right.

Are you running 10.13.1?

If so, I can only suggest you download the 10.13.2 COMBO update and run it. Maybe there is some corrupt file in your installation.


You may also run Etrecheck and post its report here.

Often weird problems are caused by unexpected software conflicts. The report may show some likely candidates.

Dec 18, 2017 8:28 AM

Reply Helpful (1)

Dec 16, 2017 8:46 AM in response to Luis Sequeira1 In response to Luis Sequeira1

Hey Luis,

Thank you loads for the support. I was running the 10.13.1 version, then I downloaded and installed the 10.13.2 COMBO as suggested and it all went smoothly - I previously had an installation problem with the App Store software update just 4 days ago. However, I found out it's not about the prores format, the opening of new video files in mp4 format is just as slow. I am copying videos from a sdxc card, about 30GB, and the speed worryingly fluctuates between 40 minutes and 9 hours.


There clearly is a huge problem with video files both in opening and even transferring. Major downer after spending over 3000$, super disappointed. What the **** is apple doing to their software?

Dec 16, 2017 8:46 AM

Reply Helpful

Dec 16, 2017 8:53 AM in response to Luis Sequeira1 In response to Luis Sequeira1

This is Etrecheck's report, from which I don't understand a single thing, if you could please help me out that would be super helpful:


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-16 20:51:34

Download EtreCheck from https://etrecheck.com

Runtime: 4:27

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

MacBook Pro (15-inch, 2017)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro14,3

1 2.9 GHz Intel Core i7 (i7-7820HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 7

iCloud Quota: 33 MB available (Low!)


Video Information:

Intel HD Graphics 630 - VRAM: 1536 MB

Color LCD 3360 x 2100

Radeon Pro 560 - VRAM: 4 GB


Disk Information:

APPLE SSD SM1024L disk0: (1 TB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 1.00 TB


USB Information:

USB30Bus

LaCie 2big TBT2 USB3

2big v2 THB USB3 disk2: (8 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

LaCie of Steel (disk2s2 - Journaled HFS+) /Volumes/LaCie of Steel : 8.00 TB (2.92 TB free)

Apple Inc. iBridge

composite_device

Mass-Storage disk3: (128.31 GB)

Untitled (disk3s1 - ExFAT) /Volumes/Untitled : 128.29 GB (96.86 GB free)

USB31Bus

USB31Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 1.00 TB (465.28 GB free)

Physical disk: disk0s2 1.00 TB (465.28 GB free)

(disk1s2) <not mounted> [Preboot]: 1.00 TB

Physical disk: disk0s2 1.00 TB

(disk1s3) <not mounted> [Recovery]: 1.00 TB

Physical disk: disk0s2 1.00 TB

(disk1s4) /private/var/vm [VM]: 1.00 TB

Physical disk: disk0s2 1.00 TB


System Software:

macOS High Sierra 10.13.2 (17C89) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Lookup]


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 166 Apple tasks

[running] 117 Apple tasks


System Launch Daemons:

[not loaded] 39 Apple tasks

[loaded] 171 Apple tasks

[running] 120 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-12-06) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-12-06) [Lookup]

[loaded] com.avira.antivirus.general.agent.plist (? 94ca9a28 3dcf93f8 - installed 2017-12-16) [Lookup]

[loaded] com.avira.antivirus.gjallarhorn.plist (Avira Operations GmbH & Co. KG - installed 2017-12-13) [Lookup]

[not loaded] com.avira.antivirus.iris.plist (Avira Operations GmbH & Co. KG - installed 2017-12-13) [Lookup]

[loaded] com.avira.antivirus.notifications.agent.plist (? 8b13021d 3dcf93f8 - installed 2017-12-16) [Lookup]

[loaded] com.avira.antivirus.odscan.default.plist (? 6759fe6f 3dcf93f8 - installed 2017-12-16) [Lookup]

[loaded] com.avira.antivirus.scheduler.agent.plist (? 4b765eec 3dcf93f8 - installed 2017-12-16) [Lookup]

[running] com.avira.antivirus.systray.plist (? 9bf80dc3 face15b8 - installed 2017-12-16) [Lookup]

[loaded] com.avira.antivirus.telemetry.agent.plist (? a4625078 3dcf93f8 - installed 2017-12-16) [Lookup]

[loaded] com.avira.antivirus.update.default.plist (? 7dca32a5 3dcf93f8 - installed 2017-12-16) [Lookup]

[running] com.avira.helper.avstats.plist (? cf66ea88 a28384e2 - installed 2017-12-13) [Lookup]

[loaded] com.avira.servicehub.license.plist (Avira Operations GmbH & Co. KG - installed 2017-12-13) [Lookup]

[loaded] com.avira.servicehub.license.poll.plist (Avira Operations GmbH & Co. KG - installed 2017-12-13) [Lookup]


Launch Daemons:

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-12-06) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-12-13) [Lookup]

[failed] com.avira.antivirus.dbcleaner.plist (? 223cb974 24f6020f - installed 2017-12-16) [Lookup]

[running] com.avira.helper.watchdox.plist (? e7e538d1 e163ec4c - installed 2017-12-16) [Lookup]

[loaded] com.fxfactory.FxFactory.helper.plist (Noise Industries, LLC - installed 2017-12-09) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-12-06) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-12) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-04-11) [Lookup]

[loaded] com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2017-12-06) [Lookup]


User Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-12-06) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-12-06) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-16) [Lookup]


User Login Items:

Spotify Application - Hidden

(/Applications/Spotify.app)

Amazon Drive Application

(/Applications/Amazon Drive.app)

Dropbox Application

(/Applications/Dropbox.app)

BitTorrent Application

(/Applications/BitTorrent.app)

Infinit Application

(/Applications/Infinit.app)

iTunesHelper Application (Apple, Inc. - installed 2017-12-09)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

AdobeAAMDetect: 3.0.0.0 (installed 2017-12-06) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-16)


3rd Party Preference Panes:

ApplyLUTPane (installed 2014-07-09) [Lookup]


Time Machine:

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.00 TB Disk used: 534.96 GB

Destinations:

LaCie of Steel [Local]

Total size: 8.00 TB

Total number of backups: 2

Oldest backup: 12/16/17, 6:39 PM

Last backup: 12/16/17, 7:47 PM

Size of backup disk: Excellent

Backup size 8.00 TB > (Disk size 1.00 TB X 3)


Top Processes by CPU:

37% com.apple.WebKit.WebContent

16% savapi

15% kernel_task

8% backupd

7% com.apple.WebKit.Networking


Top Processes by Memory:

1.34 GB kernel_task

549 MB com.apple.WebKit.WebContent

346 MB savapi

296 MB com.apple.WebKit.WebContent

250 MB Safari


Top Processes by Network Use:

Input Output Process name

68 MB 4 MB BitTorrent

6 MB 330 KB com.apple.WebKit.Networking

80 KB 175 KB Dropbox

15 KB 122 KB biometrickitd

18 KB 14 KB mDNSResponder


Top Processes by Energy Use:

26.98 backupd

15.02 savapi

12.34 com.apple.WebKit.WebContent

5.38 VTDecoderXPCService

3.80 launchd


Virtual Memory Information:

7.37 GB Available RAM

51 MB Free RAM

8.63 GB Used RAM

7.32 GB Cached files

1 MB Swap Used


Software installs (last 30 days):

Avira Antivirus: (installed 2017-12-06)

FxFactory: (installed 2017-12-06)

LUT Utility for FCP X: (installed 2017-12-06)

Flicker Free FxPlug 1.1.3: 1.1.3 (installed 2017-12-09)

FxFactory: (installed 2017-12-09)

FxFactory: (installed 2017-12-09)

Flicker Free FxPlug 1.1.6: 1.1.6 (installed 2017-12-09)

Microsoft Office 2016 for Mac: (installed 2017-12-12)

Microsoft AutoUpdate: (installed 2017-12-12)

Microsoft AutoUpdate: (installed 2017-12-12)

Microsoft Office 2016 Volume License Serializer: (installed 2017-12-12)

MacBooster 6: (installed 2017-12-14)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-16 20:14:25 Installer.app Hang [Open]

2017-12-15 16:16:26 mdworker High CPU use [Open] [Details]

2017-12-15 13:14:30 installd High CPU use [Open] [Details]


Files deleted by EtreCheck:

2017-12-15 12:22:31 - ~/Library/LaunchAgents/com.iobit.MacBoosterMini6.plist - Unknown

2017-12-15 12:22:31 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown

Dec 16, 2017 8:53 AM

Reply Helpful
User profile for user: jackleonardo

Question: Apple Prores files not opening in preview nor quicktime. FCPX incredibly slow