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Question: trying to erase disable iphone

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Dec 15, 2017 5:49 PM in response to aliciafromnewark In response to aliciafromnewark

Hi there Alicia,

If I understand correctly you are unable to unlock your iPhone because the passcode has been forgotten and it is disabled. If this is the case, have a look at this article about that issue:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

If this is not the case, can you please elaborate on what is happening? Is there a specific error message you are getting?
Cheers!

Dec 15, 2017 5:49 PM

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Question: trying to erase disable iphone