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Question:

Question: Since downloading High Sierra my MAC is incredibly slow

Does anyone know what I can do to get back to pre High Sierra speeds?

iMac (21.5-inch, Late 2013), OS X El Capitan (10.11)

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Answer:
Answer:

Top Processes by CPU:

21% SophosScanD


While Sophos looks for viruses that don't exist, your Mac will have little time to do much of anything else.


Use the Remove Sophos Anti-Virus program. It will be installed in your Mac's Applications folder, unless you moved or deleted it. In that case, follow their uninstallation instructions here: https://community.sophos.com/kb/en-us/122710.


Beware that its uninstaller's effectiveness is poor, a typical characteristic of such junk.


System Software:

macOS High Sierra 10.13.1 (17B1003) -


Update macOS. To learn how to do that please read Keep your Mac up to date - Apple Support.

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Question marked as Helpful

Dec 16, 2017 1:08 AM in response to kayboia In response to kayboia

Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

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Question marked as Helpful

Dec 16, 2017 1:08 AM in response to kayboia In response to kayboia

Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

Dec 16, 2017 1:08 AM

Reply Helpful (1)

Dec 15, 2017 8:21 AM in response to kayboia In response to kayboia

Not sure if I've attached this correctly:

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-15 16:09:15

Download EtreCheck from https://etrecheck.com

Runtime: 15:27

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Computer is too slow

Description:

since downloading High Sierra my MAC is running really slowly


Hardware Information:

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless:
en1: 802.11 a/b/g/n/ac

iCloud Quota: 17.75 GB available


Video Information:

Intel Iris Pro - VRAM: 1536 MB

iMac 1920 x 1080


Disk Information:

APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) /
[Startup]: 999.35 GB (786.43 GB free)

(disk0s3) <not mounted>
[Recovery]: 650 MB


USB Information:

USB30Bus

Samsung M3 Portable Samsung M3 Portable

M3 Portable disk1: (1.5 TB)

EFI (disk1s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 1.50 TB (1.26 TB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. iPhone

Apple Inc. iPhone


Thunderbolt Information:

Apple Inc. thunderbolt_bus


System Software:

macOS High Sierra
10.13.1 (17B1003) - Time since boot: about 7 hours


Gatekeeper:

Mac App Store and identified developers


Clean up:

/Library/LaunchDaemons/com.adobe.versioncueCS3.plist

/Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d

Executable not found!

~/Library/LaunchAgents/net.tunnelblick.tunnelblick.LaunchAtLogin.plist

/Applications/Tunnelblick.app/Contents/Resources/launchAtLogin.sh

Executable not found!

2 orphan files found. [Clean up]


Kernel Extensions:

/Library/Extensions

[loaded] com.sophos.kext.oas (9.6.53 - SDK 10.11) [Lookup]

[loaded] com.sophos.nke.swi (9.6.51 - SDK 10.11) [Lookup]


/System/Library/Extensions

[not loaded] com.Cycling74.driver.Soundflower (1.2.1) [Lookup]

[not loaded] com.serato.usb.kext (1.6.0) [Lookup]


Startup Items:

Aladdin: Path: /Library/StartupItems/Aladdin

Qmaster: Path: /Library/StartupItems/Qmaster

Startup items no longer function in OS X Yosemite or later


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 170 Apple tasks

[running] 69 Apple tasks

[killed] 41 Apple tasks

41 processes killed due to insufficient RAM


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 184 Apple tasks

[running] 78 Apple tasks

[killed] 32 Apple tasks

32 processes killed due to insufficient RAM


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[running] com.canon.MFManager.plist (? 8a8296d7 bf86dd8b - installed 2014-11-30) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? d7d1b1ed 72ac4dde - installed 2017-09-09) [Lookup]

[running] com.sophos.agent.plist (Sophos - installed 2017-08-24) [Lookup]

[running] com.sophos.uiserver.plist (Sophos - installed 2017-09-26) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]

[loaded] com.adobe.versioncueCS3.plist (? e716f322 0 - installed 2009-03-28) [Lookup] - /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d: Executable not found!

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-24)

[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-09-25) [Lookup]

[loaded] com.microsoft.autoupdate.helpertool.plist (Microsoft Corporation - installed 2016-08-03) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-01-09) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]

[running] com.sophos.common.servicemanager.plist (Sophos - installed 2017-09-26) [Lookup]


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist (? c8cc50de 6544c040 - installed 2015-10-19) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[running] com.google.Chrome.framework.plist (? 455e0146 93a4ae86 - installed 2017-12-15) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-15) [Lookup]

[failed] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (? a9535bcc 0 - installed 2014-10-15) [Lookup] - /Applications/Tunnelblick.app/Contents/Resources/launchAtLogin.sh: Executable not found!


User Login Items:

Dropbox Application

(/Applications/Dropbox.app)

Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2017-10-13)

(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

ExpressVPN Application

(/Applications/ExpressVPN.app)

EOS Utility Application

(~/.Trash/EOS Utility.app)

WhatsApp Application

(/Applications/WhatsApp.app)

AdobeResourceSynchronizer Application

(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

No-IP DUC Application

(~/.Trash/No-IP DUC.app)

iTunesHelper Application (? 0 - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application

(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)


Internet Plug-ins:

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-09-09) Check version

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-13) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-30) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-11-30) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-13) [Lookup]

NP_2020Player_IKEA: 5.0.7.0 (installed 2014-01-31) [Lookup]

RL Secure Plug-In Layer: Unknown (installed 2014-12-08) [Lookup]

GarminGpsControl: 4.0.2.6 Beta (installed 2014-01-31) [Lookup]

iPhotoPhotocast: 7.0 (installed 2014-01-31)


User internet Plug-ins:

ContentManager: Unknown (installed 2014-12-08) [Lookup]

RocketEngine: Unknown (installed 2014-12-08) [Lookup]

UploadManager: Unknown (installed 2014-12-08) [Lookup]


Audio Plug-ins:

DVCPROHDAudio: 1.3 (installed 2014-01-31)

JackRouter: JackRouter (installed 2014-01-31) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 212.91 GB

Destinations:

Time Machine [Local]

Total size: 1.50 TB

Total number of backups: 57

Oldest backup: 02/08/2017, 20:41

Last backup: 15/12/2017, 14:59

Size of backup disk: Adequate

Backup size 1.50 TB > (Disk used 212.91 GB X 3)


Top Processes by CPU:

21%
SophosScanD

7%
bird

7%
WindowServer

7%
kernel_task

5%
Google Chrome Helper


Top Processes by Memory:

1.02 GB
plugin-container

855 MB kernel_task

613 MB ExpressVPN

143 MB firefox

105 MB Google Chrome


Top Processes by Network Use:

Input Output Process name

5 MB 1 MB SophosWebIntelligence

720 KB 948 KB SophosMcsAgentD

1008 KB
638 KB Mail

311 KB 354 KB Dropbox

322 KB 35 KB mDNSResponder


Top Processes by Energy Use:

11.96 SophosScanD

6.34 bird

5.04 Google Chrome Helper

3.74 ExpressVPN

2.18 Google Chrome Helper


Virtual Memory Information:

905 MB Available RAM

17 MB Free RAM

7.12 GB
Used RAM

888 MB Cached files

2.10 GB
Swap Used


Software installs (last 30 days):

Adobe Flash Player:
(installed 2017-11-23)

Kindle: 1.21.1 (installed 2017-11-24)

Adobe Acrobat Reader DC (18.009.20044):
(installed 2017-11-27)

Adobe Acrobat Reader DC (18.009.20050):
(installed 2017-11-30)

Adobe Flash Player:
(installed 2017-12-13)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-15 08:48:27 Last shutdown cause: -40 - Unknown

2017-12-13 08:58:05 SophosUIServer.app Crash [Open]



Dec 15, 2017 8:21 AM

Reply Helpful
Question marked as Solved

Dec 15, 2017 12:07 PM in response to kayboia In response to kayboia

Top Processes by CPU:

21% SophosScanD


While Sophos looks for viruses that don't exist, your Mac will have little time to do much of anything else.


Use the Remove Sophos Anti-Virus program. It will be installed in your Mac's Applications folder, unless you moved or deleted it. In that case, follow their uninstallation instructions here: https://community.sophos.com/kb/en-us/122710.


Beware that its uninstaller's effectiveness is poor, a typical characteristic of such junk.


System Software:

macOS High Sierra 10.13.1 (17B1003) -


Update macOS. To learn how to do that please read Keep your Mac up to date - Apple Support.

Dec 15, 2017 12:07 PM

Reply Helpful

Dec 17, 2017 1:12 PM in response to kayboia In response to kayboia

kayboia wrote:


Thank you to all - I have removed Sophos and my speeds have returned - strange how it only happened after downloading High Sierra though.


Not strange at all. The highly publicized release of High Sierra with all its extensively tested beta versions apparently took its developers by surprise.

Dec 17, 2017 1:12 PM

Reply Helpful
User profile for user: kayboia

Question: Since downloading High Sierra my MAC is incredibly slow