Level 1

8 points

7.7.9 Firmware update reduced range of Airport Extreme

I have a Airport Extreme base (tall).

I did an update to the latest firmware (Dec 14th 2017) as the device was flashing with a amber signal light.

Current version reads 7.7.9.

My bedroom (2nd floor) has a Amazon Fire Stick set up on my TV, which I have had for years (updating the fire sticks periodically) which was getting the wireless signal (5ghz) as very good.

After the firmware update of the AE, the 5ghz network was "out of range" and I am not able to access it anymore. I still have access to 2.4ghz network but it confuses me why all of a sudden after an update the range has been reduced and the Fire Stick can't even see the 5ghz network .

I have always used 5ghz in my bedroom as I would stream UHD movies on a 150mb internet connection.

Anything I can do to fix the range.

Airport Extreme-OTHER, Other OS, Airport Extreme Base Tall

Posted on Dec 15, 2017 8:24 AM

Top-ranking reply

darkrume02

Level 1

4 points

Posted on Dec 23, 2017 3:23 PM

Same issue for me. What’s more: I updated to 7.7.9 and my speeds dropped from 60-70Mbps down and 10Mbps up to 1-2Mbps down and about the same up. I thought maybe it was my provider, so I rebooted modem and router - no change. I downgraded to 7.7.8 and performance went right back up. I did this twice to be sure - once from my iPhone and once from my MBP. Each time I updated to 7.7.9, performance dropped to nothing. Each time I reverted back to .8, performance came back. It’s not the modem or the provider - it’s something with the 7.7.9 update.

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44 replies

Jan 1, 2018 10:54 PM in response to Silvain24

Hi,

I connect new 8 ports giga switch and disconnect all AirPort lan ports ( other connected directly to the giga lan switch ) and till now all fine and have no issues as before.

I wander if apple is going to fix this or need to enable the IGMP snooping mode and check if works ?

I do not want to have another box ...

David

Apr 1, 2018 10:47 AM in response to LeonLow

any updates for this issue?

Not from Apple, if that is what you are asking.

But my airport extreme is constantly flashing that amber light prompting me to update.

This is normal. If you don't want to be pestered to update by the slow, blinking amber light......open up AirPort Utility, click on the AirPort Utility menu, select Preferences, and uncheck all of the boxes.

3vil3mpire Author

Level 1

8 points

Dec 15, 2017 10:32 AM in response to Tesserax

I would love to downgrade to the version it was before. Basically now in the same room 2.4ghz and 5ghz are not in range. It was working perfectly until I updated it.

How do I downgrade?

Dec 15, 2017 12:05 PM in response to 3vil3mpire

I suppose anything is possible, but I've gone back and forth with different versions to experiment over the last few days and I notice no changes at all in performance.

Dec 17, 2017 11:19 AM in response to 3vil3mpire

I updated the firmware to 7.7.9 on 12/17/2017 and immediately started getting a overheating warning.

Dec 22, 2017 7:15 AM in response to 3vil3mpire

I have a problem too. Yellow light and overheating, No trouble with old version

Dec 22, 2017 10:55 AM in response to alanfromgreenville

Turned off file sharing for the airport express and overheat warning solved

3vil3mpire Author

Level 1

8 points

Dec 23, 2017 4:09 PM in response to darkrume02

7.7.9 has issues for sure.

Dec 30, 2017 2:48 PM in response to alanfromgreenville

Thank you that’s OK

Francois Bernard

Le 22 déc. 2017 à 13:55, Apple Support Communities Updates <discussions-updates@apple.com> a écrit :

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alanfromgreenville <https://discussions.apple.com/profile/alanfromgreenville?ac_cid=tw123456> has posted in the AirPort community.

7.7.9 Firmware update reduced range of Airport Extreme <https://discussions.apple.com/thread/8200109?answerId=32754264022#32754264022&ac_cid=tw123456#32754264>

Turned off file sharing for the airport express and overheat warning solved

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Jan 6, 2018 10:27 AM in response to waldknoblauch

Hello all

Is there an option to send this issue to apple support?

They need to open a and fix this

PpKarOn

Level 1

4 points

Jan 7, 2018 11:37 PM in response to 3vil3mpire

Did you find a place to log this issue?, is really causing me many problems.

Apple needs to replay what are they doing to fix this

Cheers

3vil3mpire Author

Level 1

8 points

Dec 18, 2017 6:49 AM in response to pbd_nh

I was getting the same update failure error while I was trying to update from my MBP and Airport utility.

Update (7.7.9 or earlier downgrades) installed without an error when using the Airport Utility on my iPhone. I don't know enough about it to tell you what the difference is but I saw in another discussion people were suggesting that.

Regardless of error free update 7.7.9 does not work for my AE.

Jan 1, 2018 2:45 AM in response to DavidBenDaniel

Yes, i think, if possible, you must connect it on the ISP router directly. Activation of IGMP can also resolve the issue, but , depending you IPTV box manufacturer, you may encounter some freeze. It's easy to test, on Airport Extreme settings, go to Network tab, network options, and enable IGMP Snooping.

Jan 10, 2018 8:23 PM in response to sidewaystech

also go back to 7.7.8 after 2 weeks with 7.7.9.

I hope someone will fix this issue on next update.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

7.7.9 Firmware update reduced range of Airport Extreme