Quick Start Setup not working

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Level 1

10 points

Quick Start Setup not working

I am trying to transfer over all my settings and apps from my 5s to SE. I was able to get the quick setup started (take photo of the blue dots from one phone to the other, and input other phone's pin.) But then the phone starts going through a "Demo Setup" and says that it cannot connect to server. Then the whole process ends and it never asks for my Apple ID or password. Can someone please help me get past this?

iPhone SE, iOS 11.2.1

Posted on Dec 15, 2017 8:54 AM

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Answer 1

Teddy_B

Community Specialist

Dec 16, 2017 7:21 AM in response to jdold

Hi jdold,

I understand that when trying to use Quick Start to transfer the content from your iPhone 5s to the iPhone SE, you are sent through a "Demo Setup" then you get the error that it "cannot connect to server" and the process never completes. I can certainly understand the concern. Let's see what we can do.

Are you running the latest update on the iPhone 5s? If so, then I would recommend that you restart both devices and then attempt the transfer again. The following article has the steps listed for reference:

Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch

Let me know how that goes.

Warm Regards.

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Answer 2

jdold Author

Level 1

10 points

Dec 16, 2017 8:26 AM in response to Teddy_B

Hello!

Thanks for the help! What I needed to do was update both operating systems to the most recent version and then use the setup method of backing up from itunes.

Now everything is rainbows and butterflies!

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Answer 3

Teddy_B

Community Specialist

Dec 16, 2017 8:39 AM in response to jdold

Glad to hear you were able to get this issue resolved, jdold.

Take care!

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