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Question: Activation Lock Page

I am a teacher, and have a used/hand me down iPad. The teacher who had it before me linked it to her Apple ID and personal email address. I have no way to reach out to her to try and retrieve her password information. I need help to unlink her information and get around the Activation Lock page (by putting in my information).


Screen "This iPad is linked to an Apple ID. Enter the Apple ID and password that were used to set up this iPad. a.....@aol.com"

iPad Wi-Fi, iOS 10.1

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Dec 15, 2017 9:55 AM in response to crockly In response to crockly

If the iPad belongs to your school, they need to take it and its original purchase receipt to a physical Apple Store, or if it’s associated with Apple Configurator, bypass the lock that way.

If it’s her personal iPad, you can’t.


(155877)

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Question marked as Helpful

Dec 15, 2017 9:55 AM in response to crockly In response to crockly

If the iPad belongs to your school, they need to take it and its original purchase receipt to a physical Apple Store, or if it’s associated with Apple Configurator, bypass the lock that way.

If it’s her personal iPad, you can’t.


(155877)

Dec 15, 2017 9:55 AM

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User profile for user: crockly

Question: Activation Lock Page