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Question: Postbox app suddenly asks for font Osaka

I've recently migrated to a new iMac and at first everything seems fine then suddenly my mail programme Postbox has started asking for the font Osaka on restart of the OS (doesn't when I close and reopen the app without shutting the mac down). Postbox has recently got rid of the need to use the Osaka font precisely to enable it to work in High Sierra according to their support people. If I click to download the font the app continues but strangely the font doesn't remain downloaded but after a few seconds 'greys out' in Font Book. The same is true of other greyed out fonts like Yuanti SC - I can download but after a few seconds they unload. Oddly, Postbox doesn't ask for the font on my old mac also running High Sierra. I don't think it's actually Postbox on it's own that's doing this but maybe some linked app our system resource. I've run Etrecheck and the only error reported are:

Configuration files:

/etc/hosts - Corrupt!

and

Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-12-09)


I've tried reinstalling Postbox including deleting the Application Support files and prefs but it still asks for the font on restart - or rather nearly every time - sometimes it will re-start twice in a row without asking for it but then it reverts to asking for the font.


I did have a onetime issue with Microsoft Office asking for fonts but once I clicked on download the issue has resolved for my Office apps.


I'm running Suitcase Fusion 8 - don't know if that could be a problem,


Short of wiping the system and reinstalling High Sierra from scratch I can't think of a solution un less anyone can provide any clues

iMac (Retina 5K, 27-inch, 2017), macOS High Sierra (10.13.2), null

Posted on

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Question marked as Helpful

Dec 15, 2017 7:05 PM in response to postmoboy In response to postmoboy

Both Osaka and Yuanti are incorporated in macOS, so you shouldn't need to download anything. Read and follow the instructions in Restore fonts that came with your Mac - Apple Support.


I'm running Suitcase Fusion 8 - don't know if that could be a problem,


Possibly.


Configuration files:

/etc/hosts - Corrupt!


It's probably unrelated, but read Fixing a hacked /etc/hosts file. A modified or corrupt Hosts file can cause a variety of problems.

Question marked as Helpful

Dec 16, 2017 1:27 PM in response to postmoboy In response to postmoboy

It seems that Mac is suffering from a case of mysteriously disappearing files. As worthless as "Trusteer" may be, I'd be surprised if it's actually causing that to happen.


For the time being fixing the apparently missing Hosts file ought to be easy enough. Merely rename it or copy hosts~orig to hosts.


You can do in Terminal like so. First change the working directory:


cd /etc


then:


sudo cp hosts~orig hosts


You will be prompted for your Admin password. Just type it. It will not be echoed, not even with •••• characters.


The Terminal session will look something like this:


iMac4:/ john$

iMac4:/ john$ cd /etc

iMac4:etc john$ sudo cp hosts~orig hosts

Password: <this is where you type your password, and press Return>

iMac4:etc john$


The above will leave the file hosts~orig alone, while making a copy of it named hosts — the way it ought to be. EtreCheck ought to no longer complain about it being corrupted, so run it again to confirm.


Until we determine what's causing those mysterious file deletions the problem will remain. Just be sure to get rid of "Trusteer". Banks recommend it because they derive kickback revenue for doing so. In return you get nothing but a Mac that won't work right.

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Question marked as Helpful

Dec 15, 2017 7:05 PM in response to postmoboy In response to postmoboy

Both Osaka and Yuanti are incorporated in macOS, so you shouldn't need to download anything. Read and follow the instructions in Restore fonts that came with your Mac - Apple Support.


I'm running Suitcase Fusion 8 - don't know if that could be a problem,


Possibly.


Configuration files:

/etc/hosts - Corrupt!


It's probably unrelated, but read Fixing a hacked /etc/hosts file. A modified or corrupt Hosts file can cause a variety of problems.

Dec 15, 2017 7:05 PM

Reply Helpful (1)

Dec 15, 2017 7:05 PM in response to John Galt In response to John Galt

Thanks John


In fact both the fonts I mentioned are not on the list of installed fonts on High Sierra but are listed as available for download - except that the download doesn't seem to 'stick'. I've got a copy of Osaka on disk so have installed that and managed to get Yuanti to stay 'active' for long enough to track it's location down to the Library/assets/com_apple_MobileAsset_font4 folder so i could install as a user font. So far Postbox is starting without the warning - though weird it is asking for it when the need for it has been removed from the latest HS compatible version.

Dec 15, 2017 7:05 PM

Reply Helpful

Dec 15, 2017 7:39 PM in response to John Galt In response to John Galt

Yes, that what I meant. I click download, the fonts appear to install and then either immediately or shortly after they appear greyed out again as if not installed.


Here's the EtrecCheck report: I just did a basic report using the just checking option. Noticed a couple more issues flagged compared with the last time I ran


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-16 03:33:52

Download EtreCheck from https://etrecheck.com

Runtime: 2:05

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: No problem - just checking


Hardware Information:

iMac (Retina 5K, 27-inch, 2017)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac18,3

1 4.2 GHz Intel Core i7 (i7-7700K) CPU: 4-core

32 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR4 2400 MHz ok

BANK 0/DIMM1

8 GB DDR4 2400 MHz ok

BANK 1/DIMM0

8 GB DDR4 2400 MHz ok

BANK 1/DIMM1

8 GB DDR4 2400 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 43.84 GB available

iCloud Status: 4 pending files


Video Information:

Radeon Pro 580 - VRAM: 8 GB

iMac 5120 x 2880


Disk Information:

APPLE SSD SM1024L disk0: (1 TB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 1.00 TB


USB Information:

USB30Bus

VIA Labs, Inc. USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

Western Digital My Book 25EE

My Book 25EE disk2: (3 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

dg3 Archive (disk2s2 - Journaled HFS+) /Volumes/dg3 Archive : 3.00 TB (2.78 TB free)

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

VIA Labs, Inc. USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Tablet PTZ-430

X-Rite, Inc. ColorMunki Display

EPSON USB2.0 Printer (Hi-speed)

VIA Labs, Inc. USB2.0 Hub

USB31Bus


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Western Digital My Book Thunderbolt Duo


WDC WD20EURS-63S48Y0 disk3: (2 TB) (Rotational)

[Show SMART report]

EFI (disk3s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk3s2) <not mounted> [RAID]: 2.00 TB

Boot OS X (disk3s3 - Journaled HFS+) <not mounted> : 134 MB


WDC WD20EURS-63S48Y0 disk4: (2 TB) (Rotational)

[Show SMART report]

EFI (disk4s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk4s2) <not mounted> [RAID]: 2.00 TB

Boot OS X (disk4s3 - Journaled HFS+) <not mounted> : 134 MB


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 1.00 TB (504.68 GB free)

Physical disk: disk0s2 1.00 TB (504.68 GB free)

(disk1s2) <not mounted> [Preboot]: 1.00 TB

Physical disk: disk0s2 1.00 TB

(disk1s3) <not mounted> [Recovery]: 1.00 TB

Physical disk: disk0s2 1.00 TB

(disk1s4) /private/var/vm [VM]: 1.00 TB

Physical disk: disk0s2 1.00 TB

My Book Thunderbolt Duo (disk5 - Journaled HFS+) /Volumes/My Book Thunderbolt Duo : 2.00 TB (1.49 TB free)

Physical disk: WDC WD20EURS-63S48Y0 2.00 TB (1.49 TB free)


System Software:

macOS High Sierra 10.13.2 (17C88) - Time since boot: about one hour


Configuration files:

/etc/hosts - Corrupt!


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/Parallels Access.app

[not loaded] com.parallels.virtualhid (1.0.3 - SDK 10.9) [Lookup]

[not loaded] com.parallels.virtualsound (1.0.36 - SDK 10.6) [Lookup]


/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (13.2.0 43213 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.netbridge (13.2.0 43213 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.usbconnect (13.2.0 43213 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.vnic (13.2.0 43213 - SDK 10.9) [Lookup]


/Applications/Toast 9 Titanium/Toast Titanium.app

[not loaded] com.elgato.driver.Pluto2 (1.1) [Lookup]

[not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup]

[not loaded] com.roxio.TDIXController (1.7) [Lookup]


/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]


/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11) [Lookup]


/System/Library/Extensions

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.9) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 171 Apple tasks

[running] 111 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 180 Apple tasks

[running] 113 Apple tasks


Launch Agents:

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-12-09) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-12-10) [Lookup]

[failed] com.extensis.FMCore.plist (Extensis - installed 2017-11-02) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-12-09) [Lookup]

[loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2017-12-13) [Lookup]

[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (Parallels, Inc. - installed 2017-12-09) [Lookup]

[running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-12-09) [Lookup]

[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2015-12-16) [Lookup]

[loaded] com.xrite.colormunkitray.plist (Shell Script 50aad7cf - installed 2016-09-26) [Lookup]

[loaded] com.xrite.device.softwareupdate.plist (X-Rite, Incorporated - installed 2017-12-09) [Lookup]

[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2015-10-16) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-12-10) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-12-01)

[not loaded] com.crashplan.engine.plist (? 0 ? - installed 2017-12-10) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-12-13) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-09-11) [Lookup]

[running] com.parallels.mobile.dispatcher.launchdaemon.plist (Parallels, Inc. - installed 2017-12-09) [Lookup]

[failed] com.parallels.mobile.kextloader.launchdaemon.plist (Apple, Inc. - installed 2017-12-01)

[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2016-02-16) [Lookup]

[running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-11-12) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-12-01)

[loaded] com.westerndigital.ErasePrivilegedHelper.plist (Western Digital Corporation Branded Products Group - installed 2017-12-10) [Lookup]

[running] com.xrite.device.xrdd.plist (X-Rite, Incorporated - installed 2015-09-18) [Lookup]

[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2015-10-16) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-12-11) [Lookup]

[running] com.c-command.SpamSieve.LaunchAgent.plist (C-Command Software, LLC - installed 2017-08-24) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-12-09) [Lookup]

[loaded] com.parallels.mobile.startgui.launchagent.plist (Parallels, Inc. - installed 2017-12-09) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-12-16) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-14) [Lookup]

[not loaded] info.lokiware.attachmenttamer.cleanup.plist (Shell Script 2e1854c0 - installed 2017-10-25)


User Login Items:

WDDriveUtilityHelper Application

(/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

ColorMunkiDisplayTray Application

(/Library/Application Support/Colormunki/Display/Tools/ColorMunkiDisplayTray.app)

Postbox Application

(/Applications/Postbox.app)

CrashPlan menu bar Application

(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

iTunesHelper Application (Apple, Inc. - installed 2017-12-09)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application - Hidden

(/Applications/Dropbox.app)

BetterTouchTool Application

(/Applications/Utilities/BetterTouchTool.app)


Internet Plug-ins:

AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2017-12-09) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-12-10) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-11)

WacomNetscape: 2.1.0-1 (installed 2017-12-09) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-12-09) [Lookup]

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-09) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

GarminGpsControl: 4.2.0.0 (installed 2017-12-09) [Lookup]

Silverlight: 5.1.20125.0 (installed 2017-12-09) [Lookup]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2017-12-09) [Lookup]


User internet Plug-ins:

ZoomUsPlugIn: 4.0.29656.0413 (installed 2017-12-09) [Lookup]


Safari Extensions:

[not loaded] Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (installed 2017-04-21)

[not loaded] LastPass - LastPass - https://lastpass.com/ (installed 2017-09-08)

[enabled] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2017-12-10)


3rd Party Preference Panes:

Flash Player (installed 2017-11-27) [Lookup]

Trusteer Endpoint Protection (installed 2017-12-09) [Lookup]

WacomTablet (installed 2017-12-09) [Lookup]


Time Machine:

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.00 TB Disk used: 495.57 GB

Destinations:

My Book Thunderbolt Duo [Local]

Total size: 2.00 TB

Total number of backups: 31

Oldest backup: 10/12/2017, 04:33

Last backup: 16/12/2017, 02:48

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 495.57 GB X 3)


Top Processes by CPU:

25% DropboxMacUpdate

8% CrashPlan

8% rapportd

7% WindowServer

3% CrashPlanService


Top Processes by Memory:

2.06 GB kernel_task

1.32 GB CrashPlanService

1.10 GB CrashPlan

344 MB postbox-bin

320 MB mds_stores


Top Processes by Network Use:

Input Output Process name

16 KB 68 MB CrashPlanService

174 KB 1 MB Dropbox

357 KB 6 KB FMCore

272 KB 42 KB mDNSResponder

83 KB 64 KB com.apple.WebKit.Networking


Top Processes by Energy Use:

30.14 CrashPlanService

14.00 WindowServer

10.50 xrdd

10.22 CrashPlan


Virtual Memory Information:

21.83 GB Available RAM

14.70 GB Free RAM

10.17 GB Used RAM

7.13 GB Cached files

0 B Swap Used


Software installs (last 30 days):

CrashPlan: (installed 2017-12-10)

CrashPlan PRO: (installed 2017-12-10)

BankID: 7.5.0 (installed 2017-12-11)

BankID: 7.4.0 (installed 2017-12-11)

Adobe Flash Player: (installed 2017-12-12)

Microsoft AutoUpdate: (installed 2017-12-13)

Microsoft PowerPoint for Mac: (installed 2017-12-13)

Microsoft Outlook for Mac: (installed 2017-12-13)

Microsoft Excel for Mac: (installed 2017-12-13)

Microsoft OneNote for Mac: (installed 2017-12-13)

Microsoft Word for Mac: (installed 2017-12-13)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-16 01:55:01 xrdd High CPU use [Open] [Details]

2017-12-15 18:06:22 Dropbox.app High CPU use [Open] [Details]

2017-12-15 13:17:06 CrashPlan.app High CPU use [Open] [Details]

2017-12-15 10:14:59 Adobe InDesign CC 2018.app Hang [Open]

2017-12-14 17:54:39 Postbox.app High CPU use [Open] [Details]

2017-12-14 01:02:51 Adobe Bridge CC 2018.app High CPU use [Open] [Details]

Dec 15, 2017 7:39 PM

Reply Helpful

Dec 15, 2017 8:01 PM in response to postmoboy In response to postmoboy

Restart your Mac in "Safe Mode" (read below). While in that mode, launch Font Book, download Osaka (for example) and determine if it spontaneously disappears again.


Use safe mode to isolate issues with your Mac - Apple Support


Then, restart your Mac normally and repeat.


Several programs are crashing / hanging. That may be due to the presence of "Trusteer", which will do nothing but prevent your Mac from working properly. I doubt it is directly responsible for the mystery of the disappearing fonts, but non-Apple "anti-virus" junk is capable of all sorts of miseries. It can't possibly help, so uninstall it according to its instructions. Verify its permanent and irrevocable eradication from your Mac by running EtreCheck again after uninstalling it.


Hosts should still be fixed too. I don't know the implications of "corrupt" but something isn't right with it.


None of this is a "smoking gun" but it won't hurt. Even though you explained it to me several times I'm still trying to comprehend the spontaneous disappearance of fonts that should never spontaneously disappear. My uninformed inclination is to blame Suitcase Fusion. I don't use it and don't know what it does.

Dec 15, 2017 8:01 PM

Reply Helpful

Dec 16, 2017 8:51 AM in response to John Galt In response to John Galt

Right I've uninstalled Trusteer - my previous bank recommended to install but don't need now anyway I don't think.


I've installed the Osaka and YuantiSC fonts in local fonts so now not getting the demand for them when Postbox opens.


I've also removed the com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist

and com.parallels.mobile.kextloader.launchdaemon.plist

files out of Library a safe folder with so far no ill-effects ion restart.Text Wrangler has deprecated in favour of BBedit but I'd need to pay to buy that I think.

So EtreCheck now only reports the etc/host files as corrupt. I've had a peek at that and the file is empty! which I guess would explain the 'corrupt' label. There is a hosts~orig file dated 3.10.17 - before I migrated everything to my new iMac. I opened this in Text edit and it has:

##

# Host Database

#

# localhost is used to configure the loopback interface

# when the system is booting. Do not change this entry.

##

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost


i.e. not quite what's recommended in the Fixing a hacked /etc/hosts file you linked me to but close enough. However the question is am I safe to place this text in the 'empty. hosts file - to do so I'd have to change permissions to read&write and I'm nervous about doing anything that might affect the system loading. I'm sure it wouldn't but I'm not enough of a techie to be sure. On my old mac running High Sierra the host file has exactly what I pasted above in it so If that works should be ok?


Thanks for all your support so far. Really appreciated and I'm learning loads

Dec 16, 2017 8:51 AM

Reply Helpful
Question marked as Helpful

Dec 16, 2017 1:27 PM in response to postmoboy In response to postmoboy

It seems that Mac is suffering from a case of mysteriously disappearing files. As worthless as "Trusteer" may be, I'd be surprised if it's actually causing that to happen.


For the time being fixing the apparently missing Hosts file ought to be easy enough. Merely rename it or copy hosts~orig to hosts.


You can do in Terminal like so. First change the working directory:


cd /etc


then:


sudo cp hosts~orig hosts


You will be prompted for your Admin password. Just type it. It will not be echoed, not even with •••• characters.


The Terminal session will look something like this:


iMac4:/ john$

iMac4:/ john$ cd /etc

iMac4:etc john$ sudo cp hosts~orig hosts

Password: <this is where you type your password, and press Return>

iMac4:etc john$


The above will leave the file hosts~orig alone, while making a copy of it named hosts — the way it ought to be. EtreCheck ought to no longer complain about it being corrupted, so run it again to confirm.


Until we determine what's causing those mysterious file deletions the problem will remain. Just be sure to get rid of "Trusteer". Banks recommend it because they derive kickback revenue for doing so. In return you get nothing but a Mac that won't work right.

Dec 16, 2017 1:27 PM

Reply Helpful (1)

Dec 16, 2017 4:41 PM in response to John Galt In response to John Galt

Thanks John. The terminal commands worked a treat. When I run Etrecheck as No problem

I'm getting no errors messages now. Interestingly if I run as Apps are Crashing the only thing marked in red is:


Top Processes by CPU:

60% postbox-bin

17% WindowServer

2% kernel_task

1% hidd

0% BetterTouchTool


I know Postbox can be a memory hog by all accounts but it's so much better at composing professional looking emails than Apple Mail and I use email a lot with clients.

But postbox is still asking for Osaka if I deactivate that and Yuanti SC. Guess I'll have to live with it for now and just keep the fonts activated as local fonts. As I said before this didn't happen when I first installed on my new machine and doesn't on my old one so I'm guessing something I've installed or updated in the past week conflicts with Postbox and is running the demand for these fonts somehow. I've done a couple of minor AdobeCC updates and I think Firefox but not much else I can remember.


The only other off thing is that the available space on my hard drive fluctuates wildly from about 640Gb available to 520Gb - I'm assuming this is something to do with either the new APFS or how SSDs work - or maybe to do with Time Machine of Crash Plan storing temporary files during backup. Can't imagine that's to do with my problem anyhow


Thanks again for all you time and help.

Dec 16, 2017 4:41 PM

Reply Helpful

Dec 16, 2017 7:10 PM in response to postmoboy In response to postmoboy

Great! Thanks for the update.


I'm completely baffled about the mysteriously disappearing files. If that phenomenon ceased after uninstalling "Trusteer", and that you didn't do anything with Extensis's Suitcase, until proven otherwise all I can do is assume "Trusteer" was the cause. The maliciousness of such junk continues to amaze me.


The available storage can vary wildly for a number of reasons, and yes Time Machine's "local snapshots" are a factor in addition to others.

Dec 16, 2017 7:10 PM

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User profile for user: postmoboy

Question: Postbox app suddenly asks for font Osaka