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cannot backup iphone

trying to move data from iPhone6 to (new) iPhone8. when doing backup got message from iTunes "cannot backup this iPhone" with no additional hint on why. any help? any obvious turnaround?

thanks

iPhone 6, iOS 10.1.1

Posted on Dec 16, 2017 6:15 AM

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Question marked as Best reply

Posted on Dec 16, 2017 7:14 AM

Have you installed the latest iTunes version (12.7.2) on you computer?

Also, take a look at these support guides:

Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

or

How to back up your iPhone, iPad, and iPod touch - Apple Support

Regards

Giulio

1 reply

cannot backup iphone

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