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can’t download apps

I cannot download new apps from the App Store. Apps that I had purchased previously will download. I get a double click to install bar (which makes no sense) but no matter where I double click(including on sidebar) it does not work. I have downloaded latest IOS, restarted app, restarted phone, checked restriction, nothing works.

Posted on Dec 16, 2017 6:15 AM

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3 replies

Dec 16, 2017 6:22 AM in response to TexasJohn

Try going into settings>itunes and apps store>tap on your AppleID in blue at the top>sign out. Make sure you know your AppleID and password before doing this. If you are unsure, go to appleid.com and try and sign in. If you cant, then you can try and reset it (Follow the steps in the link under this) Then once you are signed out, restart your phone, and go back to the itunes and App Store settings and sign back in.


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can’t download apps

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