Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

can’t download apps

I cannot download new apps from the App Store. Apps that I had purchased previously will download. I get a double click to install bar (which makes no sense) but no matter where I double click(including on sidebar) it does not work. I have downloaded latest IOS, restarted app, restarted phone, checked restriction, nothing works.

Posted on Dec 16, 2017 6:15 AM

Reply
3 replies

Dec 16, 2017 6:22 AM in response to TexasJohn

Try going into settings>itunes and apps store>tap on your AppleID in blue at the top>sign out. Make sure you know your AppleID and password before doing this. If you are unsure, go to appleid.com and try and sign in. If you cant, then you can try and reset it (Follow the steps in the link under this) Then once you are signed out, restart your phone, and go back to the itunes and App Store settings and sign back in.


If you forgot your Apple ID password - Apple Support

can’t download apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.