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Question: Apple ID is disactivated, it is not.


My credit was charged for an iTunes service which I did not authorize. So I changed my credit card.

Immediately after, I could not update my Apple store apps, saying Apple ID was disabled, though on my MAC I could.

I am not a computer geek, far from that, Help!

Posted on


Dec 21, 2017 5:31 PM in response to pelhadda In response to pelhadda

Hello pelhadda,

After reviewing your post, it sounds like you got a message that your Apple ID is disabled. It sounds like it is working when you try on a different device. It could be that you are using two different Apple IDs on the different devices. Are you able to sign into iCloud.com with that Apple ID? I would recommend you read this article and use it to help troubleshoot the issue.

If your Apple ID is locked or disabled

Thank you for using Apple Support Communities. Have a nice day.

Dec 21, 2017 5:31 PM

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Question: Apple ID is disactivated, it is not.