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wmok Author

Level 1

25 points

ios 11.2.1 touch id iphone 6s plus not working

Updated to iOS 11.2.1. Touch ID on iphone 6s Plus no longer work. Anyone have the same issue? Please help. Thanks,

Posted on Dec 19, 2017 6:38 AM

Top-ranking reply

CarlAVII

Community Specialist

Posted on Dec 19, 2017 7:12 PM

Greetings wmok,

Thank you for using Apple Support Communities. It seems like you updated to iOS 11.2.1 and now you are having trouble with Touch ID. I would recommend you read this article and use it to help troubleshoot the issue.

Make sure that your fingers and the Home button are clean and dry.* For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.

Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't tap too quickly or move your finger around.

If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.

Go to Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.

Try enrolling a different finger.

If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

Get help with Touch ID on your iPhone or iPad

Take care.

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