Some Contacts grayed out and can't send Imessage even to other Iphone users

Question

Some Contacts grayed out and can't send Imessage even to other Iphone users

After the last update a lot of my contacts are grayed out and can't send text or imessage to other iphone users.

iPhone X, iOS 11.2.1

Posted on Dec 20, 2017 12:36 PM

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Answer 1

Top-ranking reply

raina_b22

Community Specialist

Dec 21, 2017 8:18 AM in response to fromgreenland

Hi fromgreenland,

I see that after the last update, a lot of your contacts are grayed out and you can't send messages to other iPhone users. I'll be happy to help assist you with this.

For help with the sending messages issue, please try the steps in this support article:
If you can‘t send or receive messages on your iPhone, iPad, or iPod touch

For the contacts being grayed out, I would like to gather some more information. Are these iCloud or third-party contacts? Please let me know.

Kind Regards.

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Answer 2

sterling r

Community Specialist

Dec 21, 2017 9:13 AM in response to fromgreenland

Hello fromgreenland,

Thanks for letting us know. I have something for you to try.

Third-party contacts are contacts that use a third-party service (Google, Yahoo, etc.). Since you mention that this is an issue with iCloud Contacts, please try the steps in this support article:
Get help using iCloud Contacts, Calendars, or Reminders.

Let me know if you have any questions.

Cheers.

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Answer 3

Dec 21, 2017 12:46 PM in response to sterling r

Thanks for the help but it didn’t work. It’s not all of my contacts it’s just random ones. I tried to restore contacts from iCloud with no luck. My iPhone X experience so far has been frustrating to say the least

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Answer 4

Dec 21, 2017 12:49 PM in response to sterling r

I should mention that once I receive a text from a frayed out contact it turns green/blue after

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Answer 5

Dec 21, 2017 8:45 AM in response to raina_b22

iCloud. Not sure what a third party contact is.

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