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rayworth15 Author

Level 1

32 points

iTunes Match not updating on iPhone SE

I‘ve had an iTunes Match account for a few years (I don’t use Apple Music) and for the most part it works pretty well. I have an iPhone SE running iOS 11.2.1 which has suddenly stopped updating when I add new music to iTunes on my Mac. All my other apple devices are working fine (Apple tv, iPod, iPad, iPhone 5S) and show new albums pretty much instantly. My iPhone SE used to as well, but suddenly it has stopped updating the library.

Switching the the iCloud music library on and off leaves me with just my iTunes purchases - in fact I have been unable to get the iPhone to reload my library at all once it has been switched off. The only fix seems to be a rather drastic ‘erase all contents and settings‘ and then the library eventually reloads with the latest additions but still won’t update any subsequent changes.

Seems to me like this might be a bug affecting the iPhone SE - anyone else having similar problems?

iPad Air Wi-Fi, iOS 11.2.1

Posted on Dec 21, 2017 3:03 PM

24 replies

Dec 27, 2017 2:52 PM in response to Myrah103

As a christimas gift my iTunes Match music returned to be synced. No update was required tronco my part. Apple solved and didn’t say anything.

Myrah103

Level 1

14 points

Dec 27, 2017 4:30 PM in response to fabioluizcs1682

What model iPhone are you using and is it updated to 11.2.1? I may try to add 1 song to my iTunes after backing up my phone and keep my fingers crossed.

Thanks for your input.

rayworth15 Author

Level 1

32 points

Dec 28, 2017 8:59 AM in response to rayworth15

So far this does seem to be an iPhone only issue affecting a number of different models running 11.2.0/1

boxcarr

Level 1

13 points

Dec 28, 2017 3:42 PM in response to rayworth15

Same issue - but iPhone 8. No music from Cloud, no Playlists, no iTunes Match syncing of new downloads. No amount of back-end toggling has worked.

doughelm

Level 1

4 points

Dec 29, 2017 11:34 AM in response to celica73

This was exactly my situation with my son's hand-me-down phone, with exactly the same frustrating problem, and that solution worked. Thank you celica73!

Myrah103

Level 1

14 points

Dec 29, 2017 12:26 PM in response to doughelm

Have you tried adding any new tracks to your phone using iTunes and iTunes match? I don't have celica 73's or your problem with 2 different IDs since I just have the same ID for iTunes and iCloud.

rayworth15 Author

Level 1

32 points

Jan 10, 2018 12:59 AM in response to rayworth15

OK - well iOS11.2.2 has resolved this problem on my iPhone SE. I've also updated my iPad to iOS11.2.2 and that continues to sync with my library as normal. So, hopefully problem solved!

Jan 12, 2018 12:45 AM in response to rayworth15

I have an iPhone 7. This fixed the problem by the mobile data on. The ios11.2.2 update did nothing. Thank you so much for adding this :)

ade1972

Level 1

4 points

Jan 20, 2018 2:15 AM in response to rayworth15

Thank you. This fixed the issue for me after days of frustration.

iTunes Match not updating on iPhone SE