Level 1

32 points

iTunes Match not updating on iPhone SE

I‘ve had an iTunes Match account for a few years (I don’t use Apple Music) and for the most part it works pretty well. I have an iPhone SE running iOS 11.2.1 which has suddenly stopped updating when I add new music to iTunes on my Mac. All my other apple devices are working fine (Apple tv, iPod, iPad, iPhone 5S) and show new albums pretty much instantly. My iPhone SE used to as well, but suddenly it has stopped updating the library.

Switching the the iCloud music library on and off leaves me with just my iTunes purchases - in fact I have been unable to get the iPhone to reload my library at all once it has been switched off. The only fix seems to be a rather drastic ‘erase all contents and settings‘ and then the library eventually reloads with the latest additions but still won’t update any subsequent changes.

Seems to me like this might be a bug affecting the iPhone SE - anyone else having similar problems?

iPad Air Wi-Fi, iOS 11.2.1

Posted on Dec 21, 2017 3:03 PM

Top-ranking reply

celica73

Level 1

4 points

Posted on Dec 28, 2017 10:22 AM

OK, I have music again.

Background (probably should have provided this before).

iTunes purchases all made using AppleID_A
iCloud account is AppleID_B.

I suspect this "dual account" part is important.

How I fixed it - maybe some steps can be omitted.

Sign out of BOTH accounts.
Restart phone.
Sign into iTunes account, AppleID_A, only (use the iTunes and AppStore setting)
Verify purchases are showing in the music app.
Turn on iCloud Music sharing.
Enjoy all my iTunes Match music!
Log back into iCloud account, AppleID_B

Somewhere during all of this, it occurred to me that I wasn't getting ANY purchased music (without a miracle), and the probable reason was my non-purchase account, AppleID_B was being used by the Music app. I don't know what happens if I add/buy some new music, but for now it's pretty good.

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24 replies

Jan 9, 2018 4:10 AM in response to rayworth15

And it happened again...

My 5s stopped syncing...

I´ll do what you just said, complain direclty to Apple.

Itunes Match is a paid service and a certain level of stability needs to be met.

I fell like Itunes match is in phase out mode.

Soon we'll be forced to move to apple music.

rayworth15 Author

Level 1

32 points

Dec 24, 2017 1:39 AM in response to rayworth15

Just joining these threads up iTunes Match

Dec 24, 2017 8:05 AM in response to rayworth15

have the same problem at a Iphone 8+. At this moment I dont have downloaded any music :-(

Dec 27, 2017 2:52 PM in response to Myrah103

As a christimas gift my iTunes Match music returned to be synced. No update was required tronco my part. Apple solved and didn’t say anything.

Myrah103

Level 1

14 points

Dec 27, 2017 4:30 PM in response to fabioluizcs1682

What model iPhone are you using and is it updated to 11.2.1? I may try to add 1 song to my iTunes after backing up my phone and keep my fingers crossed.

Thanks for your input.

boxcarr

Level 1

13 points

Dec 28, 2017 3:42 PM in response to rayworth15

Same issue - but iPhone 8. No music from Cloud, no Playlists, no iTunes Match syncing of new downloads. No amount of back-end toggling has worked.

doughelm

Level 1

4 points

Dec 29, 2017 11:34 AM in response to celica73

This was exactly my situation with my son's hand-me-down phone, with exactly the same frustrating problem, and that solution worked. Thank you celica73!

ade1972

Level 1

4 points

Jan 20, 2018 2:15 AM in response to rayworth15

Thank you. This fixed the issue for me after days of frustration.

Myrah103

Level 1

14 points

Dec 29, 2017 12:26 PM in response to doughelm

Have you tried adding any new tracks to your phone using iTunes and iTunes match? I don't have celica 73's or your problem with 2 different IDs since I just have the same ID for iTunes and iCloud.

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iTunes Match not updating on iPhone SE