IMessage/Text Messages Out Of Order

Ever Since I updated to iOS 11.2.1 my messages do not show in correct order Ive tried restart manually setting time and 24hr time. Nothing seems to fix this issue driving me nuts constantly missing text because overlooking. They are showing as if they were received before other messages. Common Apple your killing me how can I keep speaking so highly of you when lately you've been letting me down.

iPhone 6s, iOS 11.2.1

Posted on Dec 21, 2017 7:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2018 8:42 AM

I just got off the phone with Advanced Support from Apple and Now have mine working.


If you go into Settings > General > Date & Time > Turn off Set Automatically for about 10-15 seconds and turn it back on.


I did this and have now tested it with a new message thread as well as an exiting message thread with two people that I have had the problem with and it is now working correctly.

276 replies

Feb 6, 2018 12:25 AM in response to MagnusAReid

I have and iPhone X - I also have tried the following - resetting phone - resetting iMessages by turning off and deleting network setting as requested by apple support - and this has done nothing - apple really need to get there act together, its getting super annoying when you get a new message and its down the bttm of the list. COME ON APPLE

Jan 3, 2018 8:17 AM in response to fliplip

The interesting thing is that it doesn't appear to be everyone. My daughter and my Ex=wife both have the iPhone 7 as do I and they have never experienced the problem. I personally have only experienced the problem on my iPhone not on my Retina Mac which is running MacOS 10.13.2. I can't get High Sierra to load on my Mac Mini so I can't attest to that and I didn't upgrade my iPad Pro to 11.2.1 because of the problem on my iPhone.


I will say that Apple Engineering communicated to me that this is a known problem and what they had me do, which I documented above fixed it on my iPhone.

Jan 17, 2018 5:22 PM in response to MagnusAReid

I think I figured it out. Go to iCloud.com on your Mac and log in. Then go to settings. Click on the right side of the screen that says time region. Although it probably says your correct time region anyways, when you click on the actual thing the map will be hovering over the California instead. Click your correct time region on the map, save then close. Restart your iPhone + Mac if you have one. I fixed mine that way at least.


I also removed my old phone from those settings as well. So if you still have your old iPhone active under it you may want to take it off.


Good luck!

Jan 30, 2018 3:50 AM in response to The Blues

Mine are out of order again.


Has anyone noticed this. I was taking screen shots, to send to Apple when I talk to them this afternoon, and I got one where they are out of order. But then, when I was showing a guy at work, they popped into order. I got a shot with them out of order and one with them in order so, hopefully, this will help when they look into this.


I timed responses and it appears that, if the person waits to respond 20 to 30 seconds, or longer, the message will be in order. If they respond before 20 seconds elapses the message will appear out of order.

Feb 8, 2018 6:50 AM in response to MagnusAReid

Me too! I’ve been having the same issues since late December and every person I talked to over Apple chat would tell me to do something different to my phone. I reset my phone, did a force restart, erased my phone twice and finally they told me to replace the battery and I did. I paid almost 40$ and that didn’t solve my problem. When I contacted Apple again now in February, they told me to erase my phone again and set up as a new device, so I had to download all my apps again and I lost all my messages. That’s so frustrating! I was thinking of updating to an iPhone 7 or 8 but now I might switch to an Android phone...

Mar 24, 2018 7:25 AM in response to pjpanzera07

Yea definitely annoying. Talked to support over the phone and they said they see apple is aware of situation and appears to be working on resolution. Also stopped by apple store to see if anyone had a fix or temporary solution. One employee said he had never seen such a thing after I showed him he then grabbed one of there advanced techs who knew exactly what the issue was but unfortunately there is no fix and a update is currently in process.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

IMessage/Text Messages Out Of Order

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.