2017 Escape Sync3 Not Working

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Level 1

14 points

2017 Escape Sync3 Not Working

2017 Ford Escape (and 2018 Fusion rental, same week)- Carplay not working on my iPhone 7 (11.2.1).

Works on two other iPhone 7 (11.2.1) fine. Carplay worked with my phone last week in a GMC. Sync3 shows up, but does not recognize phone thru USB plugin on Fords.

Did Erase and Restore last night. No change.

Any suggestions?

Posted on Dec 24, 2017 10:16 AM

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Answer 1

CarlAVII

Community Specialist

Dec 25, 2017 1:03 PM in response to DodgerDog221

Hey, DodgerDog221,

Thanks for visiting the Apple Support Communities. From your post, I understand that your iPhone 7 (running iOS 11.2.1) does not work with CarPlay in two vehicles, however two other iPhone 7 devices (also running iOS 11.2.1) both do work in those vehicles. The non-working iPhone 7 was working with a different model car a week ago. I'm happy to help!

I see that you've tried some troubleshooting on your own, by restoring the iOS software. Since that has not worked, the next step I would suggest is to get in touch with Apple Support directly for additional assistance. You can do that here: Contact Apple Suppor t.

Cheers!

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Answer 2

DodgerDog221 Author

Level 1

14 points

Dec 26, 2017 10:41 PM in response to CarlAVII

Thank you. Actually had already done that, without success. It was believed it might be a car manufacturer issue, since I had already done an erase and restore.

But I just tried simply resetting the network settings (same place, Settings>General>Reset). That fixed it.

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