my photos are coming out as blank jpg thumbnails on my ipad?

I' having the same issue. All photos made with my iPhone 7 (10.1.2) in HEIF format have no thumbnail on iPad Air 2 (9.3.3) and editing them on iPad is not possible. On my Mac everything is as it should be.

Even new picture after setup of iPad are not displayed correctly.

Any useful fix for that?

I am also having this issue. I have an iPhone 7 - on which I take all my photos. All photos showed up fine on my iPad until I updated my phone to iOS 11, but not my iPad. Even after I updated my iPad to iOS 11 the blank thumbnails remain. I can see the photos if I open them up, but it doesn’t recognize them as being there I can’t edit them or add them to an album. My phone/iCloud says there are 2,022 photo, but my iPad says 1,576. I’ve tried logging out of icloud and back in and also tuning the iPad off and back on. Anyone have other potential solutions to offer? Thanks

Same issue there. I recently set-up a new ipad pro 9.7, upgraded to IOS 11.2.1, set-up as a new device (not from a back-up). 333 photos (out of +4000) are missing in the photo library, displayed as blank thumbnails.

When I press the thumbnail, the actual picture is displayed in full size, I can zoom and even appreciate the live effect but can't edit them. Sharing is also impossible, resulting in an error message. Oddly, on the sharing panel, I can see the thumbnail and also the one for all missing photos ...

When returning back to the "all photos" view, the thumbnail appears very shorthly and .... vanishes.

Problem occurs on every photos in a specific time frame : from september 29 to the iPad set-up date (January, 2). All photos taken before and after these dates are ok. Even in this timeframe, Videos seems ok (a few missing) and all photos coming from other source than the iPhone photo App are ok (whatsapp, scanner pro, others apps). But all photos taken with the iPhone photo app are missing, without any exception.

I have another iPad (iPad Air, same iOs version) and also a Mac and everything is ok on them ! No problem at all.

I've gone through many posts on this same issue, tried nearly everything (except restoring the iPad) like stopping iCloud syncing and reactivate, updating photos on the iPhone or the MAc to force pushing a new version (in this specific case, oddly, when pressing the blank thumbnail I can see the last updates but the thumbnail remains blank, and no edit possible ...).

Very annoying. And also disapointing the fact there is apparently no real support from Apple teams on this topic. If somebody got the issue fixed I'm interested ....

I have the same issue, but in my case all of the photos that don’t get thumbnails were Heif format from my iPhone X. I wonder if this is a common factor, and if so is there anything that can be done to restore the thumbnails.

On my iPhone 7, pictures taken on this device and then sent to my iPad via iCloud only then appear as JPG’s and not a small image.

Go into Settings on your phone, select Camera, Formats and then select Most Compatible as the capture default.......(NOT HIGH EFFICIENCY - or “HEIF”!), this has worked immediately.

Hope this helps.

Jez

With my iPad, the thumbnails are blank with all "Live Photos" moving images, even though the thumbnails look fine on my iPhone for the same Live Photo. (All MOV videos on the iPad thumbnails are filled with a proper Poster Frame.) it appears to be a bug IF you did NOT "Select A Key Photo" for the Live Photo on the iPhone. If you select a Key Photo before it goes to iCloud you will see a thumbnail on your iPad. But wait! On the Live Photos on which I selected a Key Photo on the iPhone, the thumbnail appears but it will NOT play! So if you do select the Key Photo then the iPad thinks it is a still photo. I can't seem to change the Key Photo on the iPad using Edit even on the good thumbnails, only on the iPhone. I do not see "Live Photo Album" in the iPad Albums but there IS such an Album on the iPhone.

This might also be the problem you are describing. I did not realize I was using Live Photo half the time when I was taking a "still" photo. Perhaps this helps to at least detail the issue. This link was helpful: Take and edit Live Photos - Apple Support

When you need help. ask your kids.

iPad v9.3.5

iPhone v11.3

You're right. I checked my library and the first picture with blank thumbnail on my iPad is also the first one in Heif format in my library.

The strange thing is 1) these same pictures work nicely on my other iPad 2) The pictures taken on the iPhone after the iPad set-up date, are ok.

In other words :

- all pictures in HEIF format taken with the iPhone before the iPAD set-up date doesn't have any thumbnail and can't be edited or shared from the iPad (but can be displayed when pressing the blank thumbnail)

- the one taken after this date work nicely.

More than a format problem, I suspect something in the authoring system.

The fix for me would be to convert those pics into JPEG directly in the iCloud library. But I didn't find a way to do this without creating a copy of the pictures. So the only workaround I see so far is :

1) send all the pictures to the iPAd via Airdrop (this convert the pic to JPEG)

2) delete the one in HEIF format from the iPhone or Mac to avoid duplicates in iCloud library.

I'll probably wait until next iOS release before doing this. May be there will be a fix ... who knows ...

Unfortunately, I've not seen any fix for that. I'm still having the issue described above. Dozens of photos (Heif Format), taken with the iphone7 before iPad setup do not display correctly on iPad (but OK on the Mac).

However, at least in my case, the new one are ok. In your case I would suggest to disable Heif in your iPhone. This should fix the problem at least for new photos.

A bit disapointed that we do not get any insight from Apple staff on this topic which is strange and annoying ... To me this is an actual bug ... is there a better place to expose our problem ?

~Yes its a bug . Sadly after Steve days, apples quality has really dipped. They seems not to care. None of the old photos are synching to iCloud nor opening. And there are photos I had taken with my iPhone 4 and so on and which was working absolutely fine. Now a days Apple is busy in launching half cooked items such as photos and APFS file format without even respecting their old formats and devices. Sad state of Apple

Thanks for your post. I have the exact same problem with an old 3rd gen iPad from 2012 running iOS9.3.5 but no issues with other devices - MacBook Pro, iPad Air 2, iPhone X all running current os versions. I've been telling my wife for a while that we need to get her a new iPad. My take away from all this is that it's time to bite the bullet!

I’ve been battle with Apple for years on this one, the reason it’s very sporadic and makes no sense is because iCloud has deciders not to work for you and Apple are powerless to fix their own systems.

All the people where iCloud is working fine, be happy, one day it will stop and you will be buggered

I personally 3 years switched to Google Photos and Android as iOS is a very buggy platform and unfortunately for consumers Apple use its customer as beta testers.

iOS has been awful since iOS 9 and I’ve had all the faults you can get so far, Apples platform is a buggy, shocking unfixable mess

Good luck you will need it.

Lee

Are you seeing this occurrence on an iOS device? If you go to iCloud.com, what is the accurate count?

Try Settings/Your Name/iCloud and slide off syncing. Wait a few minutes and then resync. This will start the sync from the beginning.

I also have the same iPad with the same iOS and and the same problem. It would be nice if Apple would try to satisfy their current/long time customers instead of only trying to attract new ones!

That is not a fix, turn it off and on and hope for the best....

What broke it to start with, let’s not fix the root cause let’s just temporarily fix the issue so it comes back months or weeks later