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User profile for user: Januarius
Januarius Author
User level: Level 1
5 points

iOS Photos app showing grey jpg camera icon

Hi,


Having an issue where some of my photos are showing the grey jpg camera icon instead of the correct thumbnail.


Upon tapping on the icon, the full photo is shown, but cannot be edited nor shared.


Any help is appreciated.


User uploaded file

iPhone 7, iOS 11.2.1

Posted on Dec 26, 2017 8:04 AM

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1 reply
User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

Dec 27, 2017 6:00 AM in response to Januarius

Hello Januarius,

Thank you for using Apple Support Communities!

I understand from your post that your photos are showing up as grey thumbnails. While tapping the photos allows you to view the photo, you cannot edit it. Have you recently restored an iCloud backup? If so, it could be taking longer than expected for the photos to restore.

If iCloud Backup couldn’t be completed or you can’t restore - Apple Support

If the restore process takes a long time to finish

Stay connected to a reliable Wi-Fi network and a functional power source until the process finishes. The time it takes to restore from a backup depends on the size of your backup and the speed of your Wi-Fi network.

If you have not recently restored an iCloud backup, let us know so we can further assist you.

Best Regards.
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iOS Photos app showing grey jpg camera icon

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