iMessage notifications won’t go away

My iPad (iOS 11.2.1) Messages App is showing a badge that indicates I have two unread messages, even though I have no unread messages. I cannot get this badge to clear. I have tried:


1. Quitting the app, turning off all Notifications, turning off iMessage, restarting the iPad, then turning Notifications and iMessage back on. This did not work.


2. Deleting ALL Messages, then reperforming #1. There are ZERO messages from Contacts & SMS and Unknown Senders. The badge icon saying I have two unread messages is STILL there.


Screenshoots attached. How do I reset the Notifications and make this go away???


User uploaded file


User uploaded file


User uploaded file


[Re-Titled by Host]

iPad Air Wi-Fi, iOS 11.2.1

Posted on Dec 27, 2017 2:24 PM

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Question marked as Top-ranking reply

Posted on Dec 29, 2017 3:19 PM

Hello cg21734,
Thank you for using Apple Support Communities!
I understand from your post that the badge app icon on the Message app will not go away even though you have no messages. You have done some great troubleshooting so far. The next steps I would recommend would be to backup and reinstall the software.

The following article has the steps on how to backup your iPad:

How to back up your iPhone, iPad, and iPod touch - Apple Support

By using the steps as listed from the following article you can reinstall the software on your iPad:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Put your device in recovery mode and set it up again

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  3. While your device is connected, force restart it with these steps:
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
  4. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, let the download finish, then repeat these steps.
  5. After the Update or Restore completes, set up your device.

Best Regards.

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iMessage notifications won’t go away

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