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why am I only receiving some of my messages on my phone but all of them on my macbook

I am only receiving some messages on my iPhone and then when I open my computer I see messages that were never received on my phone. Everything is right under the send and receive spot under messages.

iPhone 8 Plus

Posted on Dec 27, 2017 2:44 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2017 8:51 AM

Hello hannahq22,

Thank you for using Apple Support Communities. It's my understanding that some messages from your Mac aren't being received on your iPhone. I'm happy to help get this resolved.

Please review the steps below to make sure Continuity has been set up properly on both devices:
  • Each device is signed in to iCloud with the same Apple ID.
  • On iPhone, go to Settings > Messages > Send & Receive. Make sure that the Apple ID at the top of the screen is the same Apple ID that you're using for iMessage on your other devices. Add a check to your phone number and email address, so that you can be reached by iMessage at both. Do the same on your iPad or iPod touch.
  • On iPhone, go to Settings > Messages > Text Message Forwarding, then choose which devices to allow to send and receive text messages from this iPhone. If you're using two-factor authentication for your Apple ID, a verification code appears on each of your other devices: enter that code on your iPhone.
  • On Mac, open Messages, then choose Messages > Preferences. Click Accounts, then select your iMessage account. Make sure that the Apple ID shown here is the same Apple ID that you're using on your other devices. Add a check to your phone number and email address.
Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch

Let us know if the issue persists. Please include any additional troubleshooting steps you may have tried.

Have a wonderful day!
1 reply
Question marked as Top-ranking reply

Dec 28, 2017 8:51 AM in response to hannahq22

Hello hannahq22,

Thank you for using Apple Support Communities. It's my understanding that some messages from your Mac aren't being received on your iPhone. I'm happy to help get this resolved.

Please review the steps below to make sure Continuity has been set up properly on both devices:
  • Each device is signed in to iCloud with the same Apple ID.
  • On iPhone, go to Settings > Messages > Send & Receive. Make sure that the Apple ID at the top of the screen is the same Apple ID that you're using for iMessage on your other devices. Add a check to your phone number and email address, so that you can be reached by iMessage at both. Do the same on your iPad or iPod touch.
  • On iPhone, go to Settings > Messages > Text Message Forwarding, then choose which devices to allow to send and receive text messages from this iPhone. If you're using two-factor authentication for your Apple ID, a verification code appears on each of your other devices: enter that code on your iPhone.
  • On Mac, open Messages, then choose Messages > Preferences. Click Accounts, then select your iMessage account. Make sure that the Apple ID shown here is the same Apple ID that you're using on your other devices. Add a check to your phone number and email address.
Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch

Let us know if the issue persists. Please include any additional troubleshooting steps you may have tried.

Have a wonderful day!

why am I only receiving some of my messages on my phone but all of them on my macbook

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