SafariBookmarksSyncAgent quit unexpectedly

The above message constantly pops up on my Mac, I am currently running the latest OS X (updated after this problem began which did not help). I have tried clicking ignore and reporting the error, but the pop up will come back almost instantly after I do either of these. I have disabled in Security and Privacy the Share Mac Analytics, Share With App Developers, and Share iCloud Analytics to see if it would help, but does not. I have tried turning off and restarting my Mac which did not help. I am also unable to open Safari, but instead get the following message


"Safari cannot be opened because of a problem.

Check with the developer to make sure Safari works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

Click Report to see more detailed information and send a report to Apple."


After a fairly thorough google search on the issue and search within this forum, I have not been able to find any solutions. Does anyone have any ideas how to go about fixing this problem? It's maddening always having this pop up on my screen with no way to get rid of it.

MacBook Pro, iOS 8.2

Posted on Dec 27, 2017 4:03 PM

Reply
3 replies

Dec 29, 2017 8:53 AM in response to Eric Root

Hi Eric Root. I have the same issue where Safari does not open at all and says SafariBookmarksSyncAgent quit. I've restarted several times. Shut down and restarted. Nothing. This is the report I got from EtreCheck


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-29 17:48:52

Download EtreCheck from https://etrecheck.com

Runtime: 2:15

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Click the [Clean up] link to delete unused files.


Problem: Apps are crashing

Description:

Process: SafariBookmarksSyncAgent [1795]

Path: /System/Library/CoreServices/SafariSupport.bundle/Contents/MacOS/SafariBookmarks SyncAgent

Identifier: SafariBookmarksSyncAgent

Version: 12604 (12604.4.7.1.4)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: SafariBookmarksSyncAgent [1795]

User ID: 501


Date/Time: 2017-12-29 17:46:16.364 +0100

OS Version: Mac OS X 10.12.6 (16G1114)

Report Version: 12

Anonymous UUID: 4ED3C33B-B502-DD5F-62BB-A4A89ADE36EB


Sleep/Wake UUID: 125A702F-67BC-46D5-BEB8-B2912F5E7346


Time Awake Since Boot: 3300 seconds

Time Since Wake: 320 seconds


System Integrity Protection: enabled


Crashed Thread: 0


Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY


Termination Reason: DYLD, [0x1] Library missing


Application Specific Information:

dyld: launch, loading dependent libraries


Dyld Error Message:


Library not loaded: /System/Library/PrivateFrameworks/SafariShared.framework/Versions/A/SafariShare d


Referenced from: /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari


Reason: image not found


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com.apple.corelocation (2101.0.63) <C4C6BE27-85E2-34D5-AEDC-EBB5A7CB78D1> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation

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com.apple.DiskArbitration (2.7 - 2.7) <70F56042-EF04-3BAF-9E04-90F423FB2BCC> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

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com.apple.CFOpenDirectory (10.12 - 194) <A64E9A01-3F6E-36EA-9C10-88C564A68C9D> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

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com.apple.CoreEmoji (1.0 - 40.3.3) <E9A28301-2D79-3A97-A046-028258A6ABE5> /System/Library/PrivateFrameworks/CoreEmoji.framework/Versions/A/CoreEmoji

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com.apple.MobileKeyBag (2.0 - 1.0) <D0983DB7-EF9D-3E19-A084-21319ECE5846> /System/Library/PrivateFrameworks/MobileKeyBag.framework/Versions/A/MobileKeyBa g

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com.apple.NetAuth (6.2 - 6.2) <97F487D6-8089-31A8-B68C-6C1EAC6ED1B5> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

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com.apple.phonenumbers (1.1.1 - 105) <B8EFDDD3-BA26-39B8-9EA0-3649184BF527> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s

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com.apple.pluginkit.framework (1.0 - 1) <775E1168-9A28-34EC-AACD-B73803B9DDD4> /System/Library/PrivateFrameworks/PlugInKit.framework/Versions/A/PlugInKit

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com.apple.ProtectedCloudStorage (1.0 - 1) <8B32A7EC-D371-38E3-A286-F1BE1307F1E1> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage

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com.apple.Safari.SafeBrowsing (12603 - 12603.3.8) <A5227865-B408-3DB3-BB37-BF49ED3AE42A> /System/Library/PrivateFrameworks/SafariSafeBrowsing.framework/Versions/A/Safar iSafeBrowsing

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com.apple.SearchFoundation (1.0 - 1) <6C0D9C92-85E6-3BB0-BC4B-8AE274A9E5DD> /System/Library/PrivateFrameworks/SearchFoundation.framework/Versions/A/SearchF oundation

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com.apple.Symbolication (62048.1) <1A30ED19-7532-3F46-9DD3-9879A973D0CF> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

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libAWDSupportFramework.dylib (600.46) <41F6C770-FB01-3948-84E0-2763C4F15EFB> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/Libr aries/libAWDSupportFramework.dylib

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libprotobuf.dylib (600.46) <6D75ECC9-1470-3076-8ADF-BAD0857FA001> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/Libr aries/libprotobuf.dylib

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com.apple.awd (1.0 - 869) <B8D3D665-5FAF-344A-B16B-ACB067B2F6AE> /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Versions/A/Wire lessDiagnostics

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com.apple.loginsupport (1.0 - 1) <F3140B97-12C3-35A7-9D3D-43DA2D13C113> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport

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libcache.dylib (79) <093A4DAB-8385-3D47-A350-E20CB7CCF7BF> /usr/lib/system/libcache.dylib

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libquarantine.dylib (85.50.1) <12448CC2-378E-35F3-BE33-9DC395A5B970> /usr/lib/system/libquarantine.dylib

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libsystem_configuration.dylib (888.60.2) <BECC01A2-CA8D-31E6-BCDF-D452965FA976> /usr/lib/system/libsystem_configuration.dylib

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libsystem_coretls.dylib (121.50.4) <EC6FCF07-DCFB-3A03-9CC9-6DD3709974C6> /usr/lib/system/libsystem_coretls.dylib

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libsystem_dnssd.dylib (765.50.9) <CC960215-0B1B-3822-A13A-3DDE96FA796F> /usr/lib/system/libsystem_dnssd.dylib

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libsystem_kernel.dylib (3789.72.11) <EADB8F12-726C-3E26-855B-062924729F42> /usr/lib/system/libsystem_kernel.dylib

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libsystem_malloc.dylib (116.50.8) <A3D15F17-99A6-3367-8C7E-4280E8619C95> /usr/lib/system/libsystem_malloc.dylib

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libsystem_network.dylib (856.60.1) <369D0221-56CA-3C3E-9EDE-94B41CAE77B7> /usr/lib/system/libsystem_network.dylib

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libsystem_networkextension.dylib (563.60.2) <B021F2B3-8A75-3633-ABB0-FC012B8E9B0C> /usr/lib/system/libsystem_networkextension.dylib

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libsystem_notify.dylib (165.20.1) <B8160190-A069-3B3A-BDF6-2AA408221FAE> /usr/lib/system/libsystem_notify.dylib

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libsystem_platform.dylib (126.50.8) <897462FD-B318-321B-A554-E61982630F7E> /usr/lib/system/libsystem_platform.dylib

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libsystem_pthread.dylib (218.60.3) <B8FB5E20-3295-39E2-B5EB-B464D1D4B104> /usr/lib/system/libsystem_pthread.dylib

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libsystem_sandbox.dylib (592.70.2) <19320A42-2E3B-361B-BBDA-2F5F2E87B100> /usr/lib/system/libsystem_sandbox.dylib

0x7fffc2a05000 - 0x7fffc2a06ff3
libsystem_secinit.dylib (24.50.4) <F78B847B-3565-3E4B-98A6-F7AD40392E2D> /usr/lib/system/libsystem_secinit.dylib

0x7fffc2a07000 - 0x7fffc2a0effb
libsystem_symptoms.dylib (532.50.47) <3390E07C-C1CE-348F-ADBD-2C5440B45EAA> /usr/lib/system/libsystem_symptoms.dylib

0x7fffc2a0f000 - 0x7fffc2a22ff7
libsystem_trace.dylib (518.70.1) <AC63A7FE-50D9-3A30-96E6-F6B7FF16E465> /usr/lib/system/libsystem_trace.dylib

0x7fffc2a23000 - 0x7fffc2a28ffb
libunwind.dylib (35.3) <3D50D8A8-C460-334D-A519-2DA841102C6B> /usr/lib/system/libunwind.dylib

0x7fffc2a29000 - 0x7fffc2a52ff7
libxpc.dylib (972.70.1) <BF896DF0-D8E9-31A8-A4B3-01120BFEEE52> /usr/lib/system/libxpc.dylib




Hardware Information:

MacBook Pro (15-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,2

1 2.2 GHz Intel Core i7 (i7-2720QM) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless:
en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 19


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6750M - VRAM: 1024 MB

Color LCD 1440 x 900


Disk Information:

Samsung SSD 840 EVO 500GB disk0: (500.11 GB) (Solid State - TRIM: No)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 499.25 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted>
[Recovery]: 650 MB


MATSHITADVD-R
UJ-898
()


USB Information:

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 498.90 GB (50.24 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 499.25 GB Online


System Software:

macOS Sierra
10.12.6 (16G1114) - Time since boot: about 2 days


Configuration files:

/etc/hosts - Corrupt!


Gatekeeper:

Mac App Store and identified developers


Possible adware:

Unknown file: /Library/LaunchDaemons/.com.bomgar.bomgar-scc-598DEDFB.helper/mac_service_helpe r.sh

Unknown file: /Library/LaunchDaemons/.com.bomgar.bomgar-scc-598DEF5D.helper/mac_service_helpe r.sh

Unknown file: ~/Library/LaunchAgents/com.appbox.AppBox.plist

~/Library/Application Support/AppPolicy/AppBox -i -c 748931 -isn B2324AC0-8D0E-43A1-91F0-5CA553E91E08

Adware: ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

4 possible adware files found. [Remove/Report]


Clean up:

/Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-598DEDFB.plist

/Users/[redacted]/bomgar-scc-20170811-124843.app/Contents/MacOS/sdcust -drone

Executable not found!

/Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-598DEF5D.plist

/Users/[redacted]/bomgar-scc-20170811-125437.app/Contents/MacOS/sdcust -drone

Executable not found!

2 orphan files found. [Clean up]


Kernel Extensions:

/System/Library/Extensions

[not loaded] com.focusrite.driver.usb.audio (2.9 - SDK 10.9) [Lookup]

[not loaded] com.novationmusic.driver.usb.audio (2.6 - SDK 10.9) [Lookup]


System Launch Agents:

[failed] com.apple.SafariBookmarksSyncAgent.plist (Apple, Inc. - installed 2017-12-07)

[failed] com.apple.SafariCloudHistoryPushAgent.plist (Apple, Inc. - installed 2017-08-31)

[failed] com.apple.safaridavclient.plist (Apple, Inc. - installed 2017-07-15)

[not loaded] 7 Apple tasks

[loaded] 179 Apple tasks

[running] 96 Apple tasks


System Launch Daemons:

[not loaded] 41 Apple tasks

[loaded] 174 Apple tasks

[running] 104 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-11) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-03-28) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[not loaded] com.bomgar.bomgar-scc-sdcust-login-drone-598DEDFB.plist (? f9efa320 0 - installed 2017-08-11) [Lookup] - /Users/[redacted]/bomgar-scc-20170811-124843.app/Contents/MacOS/sdcust: Executable not found!

[not loaded] com.bomgar.bomgar-scc-sdcust-login-drone-598DEF5D.plist (? 49ce3790 0 - installed 2017-08-11) [Lookup] - /Users/[redacted]/bomgar-scc-20170811-125437.app/Contents/MacOS/sdcust: Executable not found!

[failed] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-12-27) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-12-27) [Lookup]


Launch Daemons:

[not loaded] mac_service_helper.sh (? 408479ce ? - installed 2017-08-11) [Lookup]

[not loaded] mac_service_helper.sh (? 408479ce ? - installed 2017-08-11) [Lookup]

[not loaded] PT.updd.plist (? 0 ? - installed 2016-12-04) [Lookup]

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-03-28) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-03-28) [Lookup]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-06-04)

[loaded] com.bomgar.bomgar-scc-598DEDFB.plist (Shell Script 437898b5 - installed 2017-08-11) [Lookup]

[loaded] com.bomgar.bomgar-scc-598DEF5D.plist (Shell Script fcefa325 - installed 2017-08-11) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-16) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-06-05) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-18) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-05-15) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-08-24) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-12-27) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-11) [Lookup]

[running] com.appbox.AppBox.plist (? 5c8799a4 9b9dd5bd - installed 2017-10-20) [Lookup]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-09-03) [Lookup]

[loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-12-13) [Lookup]

[loaded] com.redgiantsoftware.updater.plist (? 99b1ffe9 0 - installed 2014-12-17) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-09-21) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-18) [Lookup]

[running] com.unionsoftwareonline.AppMonitor.plist (? 41fe4f6f 20035598 - installed 2017-12-15) Adware!
[Remove/Report]

~/Library/Application Support/AppCommon/AppMonitor

[loaded] com.valvesoftware.steamclean.plist (? f7be37b8 f3aca444 - installed 2017-12-26) [Lookup]


User Login Items:

Flux Application

(/Applications/Flux.app)


Internet Plug-ins:

Silverlight: 5.1.30514.0 (installed 2015-02-04) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-26)

AdobeAAMDetect: 3.0.0.0 (installed 2017-09-26) [Lookup]


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]


Safari Extensions:

[disabled] 1Blocker - Salavat Khanov - http://1blocker.com (installed 2017-08-08)

[disabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-05-29)

[enabled] SmartSearch - Toader Paul - http://www.extensionsmart.com (installed 2017-10-08)


3rd Party Preference Panes:

Flash Player (installed 2017-11-28) [Lookup]

FUSE (installed 2017-09-21) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

138%
AdobeGCClient

17%
trustd

8%
kernel_task

6%
WindowServer

3%
Adobe CEF Helper


Top Processes by Memory:

1003 MB
kernel_task

320 MB Google Chrome

268 MB Google Chrome Helper

245 MB mds_stores

238 MB Google Chrome Helper


Top Processes by Network Use:

Input Output Process name

1 MB 203 KB mDNSResponder

326 KB 4 KB netbiosd

20 KB 18 KB apsd

5 KB 21 KB assistantd

1 KB 152 B SystemUIServer


Top Processes by Energy Use:

7.62 WindowServer

5.62 ReportCrash

4.24 Adobe CEF Helper

2.08 Creative Cloud


Virtual Memory Information:

8.45 GB
Available RAM

68 MB Free RAM

7.55 GB
Used RAM

8.39 GB
Cached files

27 MB Swap Used


Software installs (last 30 days):

fvd-module_1.0.8:
(installed 2017-12-06)

Adobe Flash Player:
(installed 2017-12-12)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-29 17:47:56 SafariDAVClient Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-12-29 17:47:56 SafariBookmarksSyncAgent Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-12-29 17:47:56 SafariCloudHistoryPushAgent Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-12-29 17:42:59 com.apple.SafariServices Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-12-29 17:41:52 Safari.app Crash [Open]

Cause: dyld: launch, loading dependent libraries

2017-12-20 07:16:50 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions: None



Dec 27, 2017 5:22 PM in response to lukester43

Safari Corruption See post by Linc Davis


If that doesn't work, try running this program in your normal user account , then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Dec 29, 2017 3:29 PM in response to rico.tech

Possible adware:

Unknown file: /Library/LaunchDaemons/.com.bomgar.bomgar-scc-598DEDFB.helper/mac_service_helpe r.sh

Unknown file: /Library/LaunchDaemons/.com.bomgar.bomgar-scc-598DEF5D.helper/mac_service_helpe r.sh

Unknown file: ~/Library/LaunchAgents/com.appbox.AppBox.plist

~/Library/Application Support/AppPolicy/AppBox -i -c 748931 -isn B2324AC0-8D0E-43A1-91F0-5CA553E91E08

Adware: ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist

4 possible adware files found. [Remove/Report]


Clean up:

/Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-598DEDFB.plist

/Users/[redacted]/bomgar-scc-20170811-124843.app/Contents/MacOS/sdcust -drone

Executable not found!

/Library/LaunchAgents/com.bomgar.bomgar-scc-sdcust-login-drone-598DEF5D.plist

/Users/[redacted]/bomgar-scc-20170811-125437.app/Contents/MacOS/sdcust -drone

Executable not found!

2 orphan files found. [Clean up]


Run the report again and click [Remove/Report] and [Clean up].

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

SafariBookmarksSyncAgent quit unexpectedly

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