All files are disappeared

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Level 1

11 points

All files are disappeared

Hello!

I encountered the following problem: all files in the Documents folder are disappeared (there are several other folders in this folder, and each one is empty now).

How can they be returned?

(I have MacBoo kPro, macOS High Sierra, version 10.13.1, Mid 2012)

MacBook Pro (13-inch Mid 2012), macOS Sierra (10.12.3)

Posted on Dec 28, 2017 1:04 AM

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Answer 1

Top-ranking reply

chris_g1

Community Specialist

Dec 28, 2017 2:40 PM in response to detonavomek

Hi detonavomek,

I understand that your files are suddenly missing from the Documents folder on your MacBook Pro. I'm happy to provide some help for this issue.

Since these files have suddenly gone, it sounds like something may have happened to iCloud Drive. I first recommend checking iCloud.com to see that your files are still in iCloud:

On iCloud.com

iCloud.com lets you access your Desktop and Documents folder from another computer browser. All of your files are easy to find, organize, and download directly from iCloud Drive. You can even drag files into the Desktop and Documents folders, and then find them later on your Mac.

Sign in to iCloud.com with your Apple ID.

Go to iCloud Drive.

Double-click the Desktop or Documents folder.

If they are, use the steps in the following article to make sure that iCloud Drive is set up correctly on your MacBook Pro:

Add your Desktop and Documents files to iCloud Drive - Apple Support

Turn on Desktop and Documents

Turn on Desktop and Documents on every Mac that you want to use with iCloud Drive.

From your Mac, go to Apple menu > System Preferences > iCloud.

Make sure that iCloud Drive is turned on.

Next to iCloud Drive, click Options.

Choose Desktop & Documents Folders.

Click Done.

In Finder, you'll see your Desktop and Documents folder in the iCloud section of your sidebar. If you add a second Mac Desktop, you'll find those files in the Desktop folder in iCloud Drive. A folder is created with the same name as your second Mac.

Thanks for using the Apple Support Communities. Cheers!

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Answer 2

sterling r

Community Specialist

Jan 2, 2018 11:04 AM in response to detonavomek

detonavomek,

Thanks for checking that and following up with us. If you have a Time Machine backup, you can use that to restore your files. Check out the following article for help with this:

How to use Time Machine to back up or restore your Mac - Apple Support

Otherwise, I recommend that you contact Apple Support for additional help.

Cheers!

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Answer 3

detonavomek Author

Level 1

11 points

Jan 1, 2018 11:52 AM in response to chris_g1

I checked me iCloud, however, the situation is similar.

All folders are available, but they are empty as well as on a laptop.

Can I restore my files?

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