Battery replacement refund

I did not think $79 was fair, but it was certainly less expensive than buying a new iphone AGAIN. This would have been the THIRD time I had to buy a new iphone because of battery issues, so this time I chose to replace the battery. I've been a loyal Apple customer for years. Not any more. Their rigidity on this issue is ridiculous considering that they have been less than honest to their long time loyal customers.

From my previous post:

Absolutely NOT. I just got off the phone with apple customer service. I had my battery exchanged in an Apple Store in Seattle on Dec 7th. I escalated my request to a higher up person at customer service and got the same answer. NO. They will not refund my $50 (I paid $80, now they are charging $30). The reason? My battery was changed on December 7th. Apple will only refund people who had batteries exchanged on or after December 14th. I missed it by 7 days. Apple refuses to budge and will be missing me as a customer as soon as this battery dies and I get a Galaxy.

Not only will you not get a refund, your phone is now unsupportable by Apple since it's been tampered with by an unauthorized party.

If you had had Apple replace the battery you might have gotten a refund. But you will have to ask Apple about a 3rd party replacement. Why did you pay $81 when Apple would have replaced it (even before the latest news) for less?

schoodle wrote:

Never has any car dealership's service shop I've bought a car from charged less for a repair than any indy shop I've used (and I've been driving since the mid-1970s), unless it was for something recalled. I even have a case just like this. I had a newish Subaru Outback Wagon in the last 1990s. It had an alternator issue which was causing lack of battery charging, and thus I'd lose power to some things, while driving. The things being effected were the power steering, power brakes, power windows, wiper blades, etc.. I used a Subaru indy shop for my car repairs. They replaced the alternator. A year or so later, I got a notice in the mail of a recall for this part. Subaru reimbursed me for the total cost of the repair.

Doesn't matter. It was an analogy and an appropriate one at that. Good for Subaru. Apple won't take a similar view for buying a battery from a 3rd party. You don't have a leg to stand on expecting Apple to reimburse you for something they had nothing to do with.

I replaced my iPhone 6s plus battery on December 23rd, 2017 for $79 in the Apple retail store. I went back to the Apple store, called the Apple support and Apple Customer relations for price adjustment. All refused my refund of $50, even though it was only 7 days ago. They said there is no policy to do the price adjustment. As far as I know, most retailers from Best Buy to Target have 14 days or more to do the price adjustment. I hope Apple can do at least the same on battery replacement or better.

I contacted Apple Support to inquire about the difference refund as I had my iphone 6+ battery replaced for $79 + tax.

They got back to me with the same answer which was battery replaced on or after 12/14 is eligible for refund and I felt cheated as they told me I have 90 day warranty on it.

Will consider Samsung next time as Apple is greedy.

Not sure what the point of your post is? If your phone qualifies for the discounted battery replacement, Apple will stand behind their promise. What these other people have their panties in a knot over are people who had their batteries replaced before the program was announced and prior to the date Apple has offered to refund people who replaced their batteries prior to that date. Apple made the determination they would refund people from December 14th forward. They're not going to flex on that policy.

Well I would be embarrassed to ask Apple to refund me a portion of the cost I paid to have the battery replaced at a service provider other than Apple. I think that takes gall. Apple didn't receive money for nor replace the battery. Why should they have any responsibility for refunding any money?

If you take your car to a service shop and pay for a repair, then find out your dealer was providing the same service for less. Would you ask your dealer to refund the difference of what you paid the service shop? Of course you wouldn't and your dealer would laugh at you. No difference in this analogy and asking Apple to refund what you paid an aftermarket service provider for.

Never has any car dealership's service shop I've bought a car from charged less for a repair than any indy shop I've used (and I've been driving since the mid-1970s), unless it was for something recalled. I even have a case just like this. I had a newish Subaru Outback Wagon in the last 1990s. It had an alternator issue which was causing lack of battery charging, and thus I'd lose power to some things, while driving. The things being effected were the power steering, power brakes, power windows, wiper blades, etc.. I used a Subaru indy shop for my car repairs. They replaced the alternator. A year or so later, I got a notice in the mail of a recall for this part. Subaru reimbursed me for the total cost of the repair.

pjane1111 wrote:

When my car has a recall, it is replaced free of charge. Regardless of the date.

This was not a recall. It is a discount on the price of a replacement of a normally worn out battery.

Since you are using an older model phone and not using iOS 11 the slowdown does not apply to you.

Batteries go bad and your phone was in the range where it needed to be replaced. You also may run into problems with upgrading the iPhone with your 3rd party battery but let us hope not.

The fact that someone sells you a 3rd party battery for 1/2 price does not mean Apple is gouging. The fact they are reducing the price for the 6 and 6s is for a specific program and will be temporary. If you are nice they might consider swapping your 3rd party battery for one at the $29 price but they won't refund you anything. You have no basis for a lawsuit.

Then didn't "deal" with your "issue" because there is nothing to be dealt with. The policy is clear. There was nothing they could do for you. Apple support staff do not have carte-blanche to simply bypass or ignore Apple policy just because you feel they should.

Actually, I'd say you are wrong. They provided a service at the exact same price anyone else paid at the time you were provided a battery replacement. Apple chose a date at which they would provide a refund for previously replaced batteries. You were beyond that date. Yet you somehow think you should be treated more specially than others.

How about waiting until the end of January when the program actually starts and read the details on the program?