cancel of CD burn

Question

Level 1

10 points

cancel of CD burn

I am suddenly having issues burning CDs...put in blank disc, starts to initialize, then states "canceling burn" and "an unknown error has occured"...this only started happening after I updated my version of iTunes...what do I do?

null-OTHER, iOS 11.2.1

Posted on Dec 28, 2017 8:20 PM

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Answer 1

turingtest2

Level 10

274,101 points

Dec 30, 2017 10:12 AM in response to Keirre

A number of users have reported problems burning discs with iTunes 12.7.2.x for Windows.

A workaround is to uninstall iTunes then download and install one of the following as appropriate:

iTunes 12.7.1.14 for Windows (32-bit) - iTunesSetup.exe (2017-10-30)
iTunes 12.7.1.14 for Windows (64-bit) - iTunes64Setup.exe (2017-10-30)

tt2

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Answer 2

CarlAVII

Community Specialist

Dec 29, 2017 5:15 PM in response to Keirre

Hello Keirre,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to burn CD's in iTunes on your Mac, as you get "an unknown error has occurred" message. To help with your issue, please follow the relevant steps in this resource on your issue with burning CD's.

If you have trouble burning a disc - iTunes Help

Cheers!

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Answer 3

Leanne_68

Community Specialist

Dec 30, 2017 9:43 AM in response to Keirre

Thanks for replying, Keirre, and that additional info, it really helps! Since you're using iTunes for Windows, please make sure you have tried each of the steps in this resource.

If you have trouble burning a disc - iTunes for Windows Help

You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.

Create a user account in Windows - Windows Help
Create a local user or administrator account in Windows 10

Have a great day and thanks for using the Apple Support Communities!

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Answer 4

Keirre Author

Level 1

10 points

Dec 30, 2017 9:06 AM in response to CarlAVII

Hey Allen!

I’m unable to burn discs in iTunes from my PC; not a Mac.

I’ve received several error messages that nclidong the one you referred to as well as “disc-burn cancelled”...

Where to go from here?

Thanks!

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