You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Animoji doesn’t work. Crashes when I try to open from App Store and it reads downloaded.

User uploaded file

Posted on Dec 28, 2017 9:56 PM

Reply
9 replies

Dec 29, 2017 12:40 AM in response to AkuGanyo

Tap those two or three dots you see in the lower right. You should see the word “More” under the dots.


Then you will see a list of all the iMessage apps that are shown along the bottom row of your screen shot.


“Animoji” should be in that list, since you downloaded it. Click “Animoji”, and you will be able to use it!

Dec 31, 2017 6:56 AM in response to AkuGanyo

You did not respond to the question about Restrictions. Go to Settings>General>Restrictions, to see if you have any turned on. If you tapped on the Visit Store, what happened? I only had to do that once to get that to clear from the screen. The only other thing I could recommend is to create a current backup of the device, then restore your iPhone to that backup. I don't believe there are any geographical restrictions to the use of Animoji, however just a question, where do you live?

My Animoji doesn’t work. Crashes when I try to open from App Store and it reads downloaded.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.