Filevault and Time Machine blocked

I have recently upgraded a 2011 MBA to High Sierra which converted to APFS. I then enabled Filevault for both users fine; both users are Admins.

I then noticed Time Machine no longer works with either Time Capsule or a USB drive, reporting: "Time Machine did not back up because FileVault was encrypting or decrypting a disk. Backups will resume once FileVault finishes." And this is after I had cleared down my old backups to start again, so I am left with no backup at this time, although my personal data is all safe in a (non apple) cloud service too - just not the installed applications and config.

I then confirmed through all the usual methods that FileVault reports it HAS completed encryption and is not paused or waiting. In doing so I also noticed that the Disable Filevault button is greyed out for both admin users, although I confirmed we both have the SecureTokenOn set in Sysadminctl in Terminal. I also have NO listed option to Turn Off Encryption in the Cmd-R Recovery Disk Utility...unlike older recovery utility versions.


Can anyone now help me, as FDE is less important then making a Time Machine backup, and I have resorted to trying a Terminal session to disable FileVault, but unsuccessfully as I get this response in Terminal (as sudo su):

Last login: Fri Dec 29 09:13:38 on console

Richards-MacBook-Air:~ Richard$ sudo su

Password:

sh-3.2# fdesetup status

FileVault is On.

sh-3.2# fdesetup showdeferralinfo

Not found.

sh-3.2# fdesetup version

fdesetup: Version 6.24

sh-3.2# fdesetup isactive

true

sh-3.2# fdesetup status -extended

FileVault is On.

Volume is APFS. (FileVault Enabled)

sh-3.2# fdesetup disable -verbose

fdesetup: device path = /

Enter the user name:Richard

Enter the password for user 'Richard':

FileVault was not disabled (-69595).

sh-3.2# sudo fdesetup disable -verbose

fdesetup: device path = /

Enter the user name:Richard

Enter the password for user 'Richard':

FileVault was not disabled (-69595).

sh-3.2#


Many thanks for any ideas please, as I am stuck with no backup and unable to disable FDE...urghh!

MacBook Air (11-inch Mid 2011), macOS High Sierra (10.13.2)

Posted on Dec 29, 2017 2:12 AM

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Posted on Dec 29, 2017 7:16 AM

Thanks John

Yes I contacted support and approach chosen was to install os and migrate from startup disk to external hd and then wipe the Mac and reverse the install / migration back to Mac without the FileVault enabled, do backups on TM and consider when brave enough to try enabling FV again... Currently still doing the outbound migration...long process though requires little attention from me.

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Question marked as Top-ranking reply

Dec 29, 2017 7:16 AM in response to John Galt

Thanks John

Yes I contacted support and approach chosen was to install os and migrate from startup disk to external hd and then wipe the Mac and reverse the install / migration back to Mac without the FileVault enabled, do backups on TM and consider when brave enough to try enabling FV again... Currently still doing the outbound migration...long process though requires little attention from me.

Dec 29, 2017 7:16 AM in response to SYSeahorse

As I understand the problem FileVault encryption is finished but Time Machine disagrees, and you're at an impasse. You're going to need Apple's help for that.


Contact Support


Unfortunately you're going to have to hurdle the low bar of having to perform all the mundane steps in If you can't back up or restore your Mac using Time Machine - Apple Support before you get anyone's real attention.


I could speculate what might have caused that to occur but the reason it happened is anyone's guess and even if you knew it wouldn't help you now. If you are interested in pursuing it, one option would be to restore that Mac from its last Sierra backup, which will undo the APFS conversion and FileVault encryption (the restored system will be unencrypted). Then, upgrade to High Sierra in the usual manner, which will perform the APFS conversion on its own. Don't do anything else to force that to occur prematurely.

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Filevault and Time Machine blocked

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