Purchased an iPad Pro latest version from a 3rd party vendor. Contacted Apple support to find out the remaining warranty. They told me the iPad was 14,000 days out of warranty. It was sold "as is" without any Apple warranty. I have never heard of this and was wondering if anyone else had information on this. Apple was of little help.
Thank you.
iPad Pro Wi-Fi, iOS 10.3.3
OK, I found the reason for all this.
Buyspry.net (which is different from buyspry.com) is actually associated with eBay.
The website indicates in the fine print this is a refurbished iPad. Further, when you click on “Item Description “ and read the fine print, it says “No manufacturer’s warranty should be expected...”.
That is a second generation iPad Pro, released in June 2017.
What is the model number at: Settings - General - About - Model = ???
Does the self serve web site - Check Your Service and Support Coverage - Apple Support Confirm what you were told?
Non Authorized Apple resellers have no source of Apple OEM products, so whatever they sell is, at best, previously purchased from Apple or an Apple Authorized reseller. That means it’s used, and the warranty began counting down the day it was sold by Apple or their Authorized reseller.
At worst it’s stolen or counterfeit.
The 14000 day comment makes no sense to me, as that’s 38 years so nearly predates the very existence of Apple as a company.
Are your sure it is the most current iPad Pro - Identify your iPad model - Apple Support ? The first iPad Pro was introduced over 2 years ago now.
I’m guessing, but I’d suspect it’s because that device is not as it was originally sold. It may have been repaired or altered with used parts or non-OEM parts or something else.
In other words the serial number isn’t correct for the model number. It’s not unheard of for gray market items.
You are the detective! Do they say anything about who refurbished it, or at least what their refurbishment entails?
Yes sounds as if the iPad you bought was second hand, any warranty would have been from where you purchased not Apple. Sounds as if your seller didn't provide a warranty.
Apple was of a little help as the situation with the warranty is between you and the seller not Apple.
Well, that’s not reassuring 😕 The only “official” refurbishment is via Apple, and they only sell their OEM refurbished items themselves, so OP, I wouldn’t trust these snake oil salesmen with a ten foot pole.
I.e. The only source of Apple OEM refurbished items is the Apple online refurb store. ANYTHING refurbished elsewhere is by someone neither known to Apple, nor Authorized by Apple, nor “official” in any sense (other than their own minds).
It sounds like the third party vendor was not an Apple Authorized Retailer.
Or perhaps you purchased an iPad that had been previously owned.
Was the price you paid for the iPad "too good to be true"?
Very strange indeed. That does show as a MP6J2LL/A (256 GB Gold
Have you input the serial number at checkcoverage.apple.com ?
The bottom back of the iPad lists it as a Model A1670.
I am assuming all Apple product have a 1 year warranty. Since this product has only been on the market for 6 months it would make sense to me that there is still Apple warranty on this item. The site purchased from is buyspry.net.
That would imply it sees that serial number as for a device that is past its one year warranty period. Odd if it is an unmodified or altered June 2017 model iPad. Sorry, I don’t have an answer. That’s just odd.
"Refurbished by AUTHORIZED OFFICIAL Refurbishment facility."
Ever heard of "as is" no warranty from Apple?
