Workout app is not responding on Apple Watch

Question

AxeBox360 Author

Level 1

116 points

Workout app is not responding on Apple Watch

Every time that I start the Workout app on my Apple Watch, this happens.

I click on the side button to scroll through apps in my dock.
I scroll to the Workout / Exercise app and tap it with my finger.
The Workout app comes into focus on my Apple Watch
Attempts to use my finger or the crown wheel on the watch to scroll through exercise has no effect.
Tapping the screen does not start the currently displayed exercise.

I can get it to work by

Push in the crown until I get the application screen ( ie screen displaying all of my installed Watch apps )
Selecting the Workout app again. Tap to verify that it is still not responding.
Press the crown to go to the watch face screen
Click on the side button again to access the dock.
Scroll to the workout app and select it.
This time , instead of the displaying exercises, the app icon stick figure takes up the entire screen. And a line draws a circle around the icon, which reminds me of a loading screen.
The stick figure icon disappears. The workout app is 100% responsive and functional.

Facts:

This happens every time. I use the app at most twice a day, so there are long delays between uses.
I haven't rebooted my Apple Watch since the problem started. I'll do that today.
My apple Watch is running OS 4.2 , has 2GB of available memory.

Has anyone else experienced these symptoms? If so , do you have a fix for this issue?

Apple Watch, watchOS 3, white sport band, aluminum

Posted on Dec 31, 2017 5:06 PM

Reply

Answer 1

Top-ranking reply

Jonathan UK

Level 10

164,015 points

Dec 31, 2017 5:18 PM in response to AxeBox360

Hi

Whilst I'm afraid that I can't say why that is happening, the following steps may help:

If you have not yet done so, also update your iPhone to the latest software:

Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

Close certain apps and restart both your iPhone and your Apple Watch:

Close the Watch app, Activity app and Health app (if open) on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close the apps.
Turn both devices off together, then restart your iPhone first:
- Restart your iPhone, iPad, or iPod touch - Apple Support
- How to restart your Apple Watch - Apple Support

If you have ever (not necessarily recently) previously used any third-party fitness, heart rate or sleep tracking apps on your Apple Watch, then:

Check on your Apple Watch to see whether there is an active or paused activity within any of them.
- If there is, end that activity from within the app on your watch (not your iPhone).
If in doubt, it may help to remove any such third-party apps from your Apple Watch, at least temporarily.

If the issue persists, next unpair and re-pair your Apple Watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
If the issue persists, consider instead unpairing and setting it up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

If the issue then still persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance: