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Frequent kernel panic in IONVMeController.cpp

On my Late 2013 Macbook Pro Retina, I've recently upgraded the SSD to an OWC Aura Pro X, reinstalled macOS 10.13.2 and migrated all settings and data from the previous SSD with Migration Assistant. Since the reinstall of macOS the mouse sometimes gets very laggy and keyboard input only arrives with some delay, just like a system running at 100% CPU with higher priority than the user input threads. When shutting down/rebooting to continue working as normal I always get the following kernel panic:


*** Panic Report ***

panic(cpu 4 caller 0xffffff7f912f5a21): nvme: "systemWillShutdown, ShutdownNVMe() completed with status = 0xe00002c9\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONV MeFamily-356.30.6/IONVMeController.cpp:508

Backtrace (CPU 4), Frame : Return Address

0xffffff81f982bc30 : 0xffffff800f6505f6

0xffffff81f982bc80 : 0xffffff800f77d604

0xffffff81f982bcc0 : 0xffffff800f76f0f9

0xffffff81f982bd40 : 0xffffff800f602120

0xffffff81f982bd60 : 0xffffff800f65002c

0xffffff81f982be90 : 0xffffff800f64fdac

0xffffff81f982bef0 : 0xffffff7f912f5a21

0xffffff81f982bf30 : 0xffffff800fcec39b

0xffffff81f982bf70 : 0xffffff800fcec108

0xffffff81f982bfa0 : 0xffffff800f6014f7

Kernel Extensions in backtrace:
com.apple.iokit.IONVMeFamily(2.1)[8C2350A2-A812-3B8C-8DE1-3A6911793417]@0xffffff 7f912ea000->0xffffff7f91326fff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[58669FC2-CC90-3594-AD69-DB89B9 23FD20]@0xffffff7f905b9000
dependency: com.apple.iokit.IOPCIFamily(2.9)[C08F7FC1-78A4-3A1B-BFE2-C07080CF2048]@0xffffff 7f8fe94000
dependency: com.apple.driver.AppleEFINVRAM(2.1)[79C21A42-B04F-314F-BA88-F221F3D54094]@0xfff fff7f9043d000
dependency: com.apple.iokit.IOStorageFamily(2.1)[B0FCE898-1542-34C0-B845-46FAE81DD9E6]@0xff ffff7f90046000
dependency: com.apple.iokit.IOReportFamily(31)[D2F2FBDF-4EE4-38BA-99F5-B699F886F413]@0xffff ff7f908d9000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

17C88


Kernel version:

Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64

Kernel UUID: 87641697-A3DD-30C4-B010-E65ECE57550B

Kernel slide:0x000000000f200000

Kernel text base: 0xffffff800f400000

__HIB text base: 0xffffff800f300000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)


System uptime in nanoseconds: 7230767002717

last loaded kext at 4827910522455: com.apple.filesystems.smbfs 3.2 (addr 0xffffff7f9235b000, size 434176)

last unloaded kext at 1063577302223: com.apple.driver.AppleIntelLpssGspi 3.0.60 (addr 0xffffff7f910ed000, size 45056)

loaded kexts:

com.apple.filesystems.smbfs 3.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleGraphicsDevicePolicy 3.16.21

com.apple.AGDCPluginDisplayMetrics 3.16.2

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.2f2

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AGDCBacklightControl 3.16.2

com.apple.GeForce 10.2.8

com.apple.driver.AppleIntelHD5000Graphics 10.3.0

com.apple.driver.AppleHDA 280.12

com.apple.driver.eficheck 1

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMuxControl 3.16.21

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AirPort.BrcmNIC 1220.28.1a3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleIntelFramebufferAzul 10.3.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBCardReader 439.30.4

com.apple.driver.AppleUSBTCKeyboard 254

com.apple.driver.AppleUSBTCButtons 254

com.apple.filesystems.apfs 748.31.8

com.apple.filesystems.hfs.kext 407.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.iokit.IOTimeSyncFamily 650.5

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.nvidia.driver.NVDAGK100Hal 10.2.8

com.apple.nvidia.driver.NVDAResman 10.2.8

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.AppleGPUWrangler 3.16.2

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 517.22

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleGraphicsControl 3.16.21

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGraphicsDeviceControl 3.16.21

com.apple.iokit.IOAcceleratorFamily2 376.6

com.apple.iokit.IOGraphicsFamily 517.22

com.apple.iokit.IOSurface 209.2.2

com.apple.kext.triggers 1.0

com.apple.driver.CoreStorage 546

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2

com.apple.iokit.IOBluetoothFamily 6.0.2f2

com.apple.driver.AppleUSBMultitouch 261

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.iokit.IONetworkingFamily 3.4

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.6.3

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.30.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.30.4

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.30.1

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0


EOF


Model: MacBookPro11,3, BootROM MBP112.0142.B00, 4 processors, Intel Core i7, 2,6 GHz, 16 GB, SMC 2.19f12

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2 GB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)

Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1


No 3rd party extensions loaded, last loaded/unloaded kexts differ from one occurence to another.


Any ideas if the SSD Upgrade is likely to be the root cause or if it's something unrelated that rather stems form the OS reinstall and/or migration of settings? System on the original SSD was installed as Mountain Lion (I think) and continuously updated all the way to 10.13.2 over the years.


Cheers, Lothar

MacBook Pro (Retina, 15-inch, Late 2013), macOS High Sierra (10.13.2), null

Posted on Jan 2, 2018 6:58 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2018 10:42 AM

I have nothing to add other than I just experienced this exact sequence of events on my newly installed Aura Pro X. I'm also seeing an issue where the computer will reboot when you let the system go into standby / deep sleep / hibernate (sleep for 3+ hours while off AC power). I already called OWC about that issue and they said they're working with Apple on a fix but no ETA...


I'm really starting to regret purchasing this drive from OWC. I also bought a demo model to save a little money and they're refusing to allow me to return it for a refund.

22 replies
Question marked as Top-ranking reply

Jan 5, 2018 10:42 AM in response to lhaeger

I have nothing to add other than I just experienced this exact sequence of events on my newly installed Aura Pro X. I'm also seeing an issue where the computer will reboot when you let the system go into standby / deep sleep / hibernate (sleep for 3+ hours while off AC power). I already called OWC about that issue and they said they're working with Apple on a fix but no ETA...


I'm really starting to regret purchasing this drive from OWC. I also bought a demo model to save a little money and they're refusing to allow me to return it for a refund.

Jan 6, 2018 12:12 AM in response to Voltaic

So OWC confirmed an issue with the Aura Pro X, that's interesting. I called their tech support as well, but all I got was this after opening a call with the exact same description as posted above:


OWC (16:24:54): Lothar Haeger, thank you for contacting MacSales.com Support. I am happy to help! One moment please while I review the information you've provided.

Me (16:25:37): Hi XXX, nice to meet you.

OWC (16:25:39): Hello Lothar. How can I help today?

Me (16:26:41): Well, the initial post has it all: since installing an Aura Pro X, reinstalling macOS and migration all data and setting as recommended by the Aura manual, I keep getting kernel panics.

Me (16:27:01): Not sure if it's related to the new hardware or "just" the macos reinstall or migration of settings.

Me (16:27:20): Would com.apple.iokit.IONVMeFamily be a kernel extension related to SSD storage...?

OWC (16:27:44): We do not have a way to read kernel panics Lothar.

Me (16:28:47): Well, it's text even I can read. And maybe you could check other support requests for the Aura drivers and look for similar cases...

Me (16:29:36): this is the OWC tech support, is it? Or did I tick a wrong box somewhere?

OWC (16:32:08): Yes, this is tech support. But, we do not work with Apple kernel panic logs.

Me (16:32:22): What do you work with?

Me (16:33:56): Here's a problem description without the panic log:

Me (16:33:57): On my Late 2013 Macbook Pro Retina, I've recently upgraded the SSD to an OWC Aura Pro X, reinstalled macOS 10.13.2 and migrated all settings and data from the previous SSD with Migration Assistant. Since the reinstall of macOS the mouse sometimes gets very laggy and keyboard input only arrives with some delay, just like a system running at 100% CPU with higher priority than the user input threads. When shutting down/rebooting to continue working as normal I always get a kernel panic.

Any ideas if the SSD Upgrade is likely to be the root cause or if it's something unrelated that rather stems form the OS reinstall and/or migration of settings? System on the original SSD was installed as Mountain Lion (I think) and continuously updated all the way to 10.13.2 over the years.

Me (16:34:06): better?

OWC (16:35:39): The SSD should not be causing kernel panics. If the CPU seems to be running at 100% I would recommend running an Apple Hardware or Diagnostics test.

Me (16:37:46): I would even go as far and say nothing *should* cause kernel panics. Yet they occur... and my suspicion is, the Aura may be involved as it's the one thing that changed.

Me (16:38:17): So do you work with diagnostic test logs then? Or should I rather not bother you with that?

OWC (16:38:35): You would need to work with Apple on those logs.

Me (16:39:02): Thanks, very helpful. Guess what they will say when I tell them about the change in hardware...?

OWC (16:39:33): Lothar. I am sorry that you were not happy with the answer. The fact is, we do not work with any kernel panic logs or system report logs.

Me (16:41:50): So do you have any means to help me verify if the Aura is a problem here or not? If so, what can I do to get this started? Do you have any Aura specific hw diag tools to run over it, for example?

OWC (16:44:38): We do not have a diagnostics tool to check the SSD that is customer facing. I can look into bringing the SSD in under its warranty.

Me (16:45:50): Oh do not worry, I can still return it to the dealer.

Me (16:46:08): Have a nice day, and good luck.

Jan 9, 2018 8:00 AM in response to lhaeger

Apologies for not replying sooner, for some reason I was not subscribed to this thread.


Their chat support is abysmal for this type of discussion. l called in and although they didn't have much more information, I was at least taken seriously. That chat log you posted above is dismissive and unacceptable, in my opinion.


All that said haha, I called Friday, had a new agent take ownership of my case who requested crash logs (which sadly did NOT reference the kernel panic I experienced - still just one KP so far thank god), and well, that's been it so far. I emailed her yesterday requesting an update and I'm hoping I didn't get a reply because she doesn't work on Mondays. Having worked in tech support call centers before, I know their schedules can be erratic.


Either way, I think your best course of action is to return the drive to the vendor. I wish I could but since I bought a Demo item directly from OWC, they are refusing to let me return it. I even requested just store credit so I could buy something else and they still won't let me. I've never in my career heard of a company that has a verified issue (the standby issue) with no fix for an ETA not allowing an exception for return.


Also, I find it very funny they were pushing you to talk to Apple when my support rep told me they were working directly with Apple on a fix lol.


PS- I left a review on the 480GB SSD on their website that they haven't 'approved.' Very sketchy behavior for OWC.

Jan 10, 2018 2:44 PM in response to Voltaic

UPDATE: They finally let me return the drive. It's a shame because this thing is SO fast but I can't take a chance with my MacBook since I use it for work. I still only experienced the Kernel Panic the one time but the standby issue is prevalent unless I disable standby via Terminal.


I would suggest that for anyone looking at these drives that they only use them for desktop systems that are going to be on all the time. If you're like me and you pack up your system to go home every evening and leave the system sleeping on battery for several hours, you're going to run into the reboot issue when resuming from standby. And if your system is critical to doing your day to day work and you don't have a backup you can use, then you have to worry whether these kernel panics are indicative of an unsupported configuration.


Best of luck to anyone else trying the drive. I hope you have better luck than I.

Jan 14, 2018 2:24 AM in response to lhaeger

Another Update: I've wiped the Aura Pro X, cloned the APFS container from the internal Apple Samsung SSD onto it (Recovery Mode -> Disk Util) and even the cloned system shows the same problems. So it's really caused by the hardware change, and not the fault of the newly installed copy of macOS or the data migration.


Too bad, seems like I'll have to dismiss the idea of a larger, faster SSD and get a new MacBook instead...

Jan 14, 2018 6:44 AM in response to lhaeger

I'm also seeing this kernel panic under 10.13.2, with the 1TB version of the Aura Pro X and on the same late-2013 MBP. It happened every night (and sometimes during the day) until I disabled standby from the terminal ("sudo pmset standby 0"). I'd also previously turned off Power Nap and wake for network access in an attempt to deal with Sleep Wake Failure issues that I saw under installing this SSD and 10.31.1. It's gotten better with these changes, but I still get this kernel panic every week or so.


I also had the UI lag/CPU issue, but this was only while the disk was being encrypted after I turned on File Vault (3 long painful days there).


I have a support request out to OWC, but it's been a while and I haven't heard back from them (odd, since it appears that they know about the problem). It's not sounding like I'm going to get much satisfaction there. Sigh...

Jan 14, 2018 6:45 AM in response to wrtcedar

The kernel panics may be related to encrypting the drive- that’s about when I experienced it as well.


The double reboot when coming out of standby issue (you may have thought it was a KP but at least in my experience I never saw a KP) is something I had verified as a known issue by at least one OWC employee and disabling standby through terminal is the only fix. I read in another forum that this is because the NVMe controller is not available fast enough for the OS to resume and so it forces a restart until it detects the drive. That is such a low level issue that, as told to me by an OWC support agent, OWC would have to work with Apple on a fix. And we all know how incentivized Apple is to force an OS change to support 3rd party internal hardware...


I’m glad OWC finally let me return the drive. Yes, I miss the extra space and the performance but what other issues could be there? I just wish they would remove that “guaranteed compatibility” claim from the product page. I find it VERY telling that 1) there haven’t been any reviews from the usual Mac blogs and 2) the two user reviews I’ve tried to post to their site haven’t been published.

Jan 14, 2018 6:52 AM in response to Voltaic

I think the lag is related to heavy IO on the Aura, I've seen it during encryption but also without encryption. At some occasions I had the impression it started when TimeMachine, CrashPlan and VMWare Fusion were kicking off some heavy task. All in all not reproducible in a helpful way, though.


I've seen at least one Aura pro X review at https://www.apfelwerk.de/2017/12/owc-aura-pro-x-ssd-solid-state-drive/ (in German, but with nice speed comparison chart)


After all I've read here, I guess I'll return mine, too, and try to convince my boss to get me a new MacBook instead. Not thrilled over USB-C only and Touch Bar, though, and the 15" model does not come with a full keyboard option. But the currently shipping SSDs are more than twice as fast as the Aura Pro (which is almost twice as fast as the late-2013 Apple SSD).

Jan 14, 2018 7:12 AM in response to lhaeger

I think you're on to something re: heavy I/O on the Aura Pro X causing the kernel panics. I could live with the reboots coming from standby given the workaround but if I had a KP in the field while I'm doing a data transfer, I would be toast.


FWIW- you won't get the extra performance but if you need more capacity, you can find Apple OEM replacement SSDs on iFixit or through eBay. The price on iFixit is somewhat outrageous so I've been sharking eBay for some and they are comparable in price to the ones from OWC. I really hope OWC finds a fix for these issues at some point because I really like the drive otherwise.

Jan 14, 2018 7:16 PM in response to Voltaic

My kernel panics are all related to the sleep/wake/standby issue, not heavy I/O. They end up as panics in this same file but on a different path. See below. I'm not saying that heavy I/O isn't also an issue. It's just not something I do much on this machine (beyond the encryption, which was on an earlier patch).


I was counting on Apple's shiny new APFS to protect my files during these panics but... no. I had a file corruption issue after one of them. I don't remember ever having that happen with the old file system. So here's another vote for returning this SSD. Unfortunately for various reasons I let this languish beyond the return period so I don't know if that's an option for me. I'll have to have that discussion about "guaranteed compatibility" with them.


I'd wondered about the lack of reviews for this SSD on OWC's site. I suppose a generous interpretation is that they've been too busy to approve them. They were also very slow to respond to requests for information about using the old Aura drive under High Sierra. Still, it's not a good look.


Sun Jan 14 00:31:55 2018


*** Panic Report ***


panic(cpu 0 caller 0xffffff7f846bf82a): nvme: "IONVMeController::HandleControllerPowerOff, ShutdownNVMe() completed with status = 0xe00002c9\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONV MeFamily-356.30.6/IONVMeController.cpp:2011

Backtrace (CPU 0), Frame : Return Address

0xffffff81eee33bc0 : 0xffffff80012505f6

0xffffff81eee33c10 : 0xffffff800137d604

0xffffff81eee33c50 : 0xffffff800136f0f9

0xffffff81eee33cd0 : 0xffffff8001202120

0xffffff81eee33cf0 : 0xffffff800125002c

0xffffff81eee33e20 : 0xffffff800124fdac

0xffffff81eee33e80 : 0xffffff7f846bf82a

0xffffff81eee33ea0 : 0xffffff7f846bb740

0xffffff81eee33ed0 : 0xffffff8001289e74

0xffffff81eee33f40 : 0xffffff8001289965

0xffffff81eee33fa0 : 0xffffff80012014f7

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[8C2350A2-A812-3B8C-8DE1-3A6911793417]@0xfffff f7f846b0000->0xffffff7f846ecfff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[58669FC2-CC90-3594-AD69-DB89B9 23FD20]@0xffffff7f82470000

dependency: com.apple.iokit.IOPCIFamily(2.9)[C08F7FC1-78A4-3A1B-BFE2-C07080CF2048]@0xffffff 7f81a94000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[79C21A42-B04F-314F-BA88-F221F3D54094]@0xfff fff7f8275e000

dependency: com.apple.iokit.IOStorageFamily(2.1)[B0FCE898-1542-34C0-B845-46FAE81DD9E6]@0xff ffff7f81dc9000

dependency: com.apple.iokit.IOReportFamily(31)[D2F2FBDF-4EE4-38BA-99F5-B699F886F413]@0xffff ff7f82784000


...

Jan 14, 2018 7:24 PM in response to wrtcedar

I’m sorry to hear. I would call them and discuss the standby issue. I would call their tech support team, not customer service as it was tech support that approved my return. I also didn’t have to escalate or ask for a manager- I was just calm and asked for help. They may offer to do an advance replacement of the drive or even have the drive sent in for testing if you’re up for that but I don’t think either option will be of any benefit as this issue appears to be systemic and borne from a limitation in how macOS reads from NVMe drives.


I think unless they tell you there’s a fix in development and they give you an ETA, they should allow you to return it for a refund. It’s possible they will push back but they can’t leave you with a defective piece of equipment. I worked hardware engineering escalations for another computer company for years and at least for us in this same sort of situation, we did the right thing. And since they allowed me to return or of policy (I bought a non-returnable demo unit) I’m confident OWC will help you.

Jan 15, 2018 9:12 PM in response to ElPablito

Just a quick update ... since I recall making another change which was to my Energy Saver settings. Since I wanted FileVault Encryption to run a bit faster I turned off all energy saver settings (only box checked is to prevent computer from sleeping when display is off). I've also reconnected all peripherals and set up is the same. So far so good. I've also been through multiple boot cycles and I can't reproduce the problem. It used to happen on every single shutdown. Very strange...

Jan 17, 2018 6:02 PM in response to ElPablito

Another update that I hope will help someone else avoid the pain that we've been through with this...


I spoke with someone at OWC who seemed knowledgeable and he told me that they are not aware of any issues and immediately sent me a replacement. I went through every troubleshooting step I could think of and the OWC Tech Support rep was confident that it was an issue with the OWC Aura Pro X SSD that I received.


I have not installed it yet but I will report back when I do. In the meantime I have some clues about what might be causing the issue. My hypothesis is that it is heat related and not about load, I/O or boot/shutdown. Here are the clues:


1. The Auro Pro X SSD comes with a USB 3.0 enclosure that OWC states should only be used with the original Apple SSD. I dug into that a bit with OWC and it's because the enclosure will not dissipate enough heat to allow the OWC SSD to function without risk of damage. If it needs to be used with the OWC SSD then it should be run with a fan blowing air across it and with the enclosure open. I hope that this is not a design defect but it is possible that when installed in the Mac Pro or MacBook Pro that heat is still an issue.


2. After a long day of relatively light usage I started to experience issues as I got near the end of the day... stuttering audio and video, cursor/mouse lagging, etc. The Aura SSD had been under much heavier load earlier in the day with absolutely no problems.

Frequent kernel panic in IONVMeController.cpp

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