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lhaeger Author

Level 1

17 points

Frequent kernel panic in IONVMeController.cpp

On my Late 2013 Macbook Pro Retina, I've recently upgraded the SSD to an OWC Aura Pro X, reinstalled macOS 10.13.2 and migrated all settings and data from the previous SSD with Migration Assistant. Since the reinstall of macOS the mouse sometimes gets very laggy and keyboard input only arrives with some delay, just like a system running at 100% CPU with higher priority than the user input threads. When shutting down/rebooting to continue working as normal I always get the following kernel panic:

*** Panic Report ***

panic(cpu 4 caller 0xffffff7f912f5a21): nvme: "systemWillShutdown, ShutdownNVMe() completed with status = 0xe00002c9\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONV MeFamily-356.30.6/IONVMeController.cpp:508

Backtrace (CPU 4), Frame : Return Address

0xffffff81f982bc30 : 0xffffff800f6505f6

0xffffff81f982bc80 : 0xffffff800f77d604

0xffffff81f982bcc0 : 0xffffff800f76f0f9

0xffffff81f982bd40 : 0xffffff800f602120

0xffffff81f982bd60 : 0xffffff800f65002c

0xffffff81f982be90 : 0xffffff800f64fdac

0xffffff81f982bef0 : 0xffffff7f912f5a21

0xffffff81f982bf30 : 0xffffff800fcec39b

0xffffff81f982bf70 : 0xffffff800fcec108

0xffffff81f982bfa0 : 0xffffff800f6014f7

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[8C2350A2-A812-3B8C-8DE1-3A6911793417]@0xffffff 7f912ea000->0xffffff7f91326fff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[58669FC2-CC90-3594-AD69-DB89B9 23FD20]@0xffffff7f905b9000

dependency: com.apple.iokit.IOPCIFamily(2.9)[C08F7FC1-78A4-3A1B-BFE2-C07080CF2048]@0xffffff 7f8fe94000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[79C21A42-B04F-314F-BA88-F221F3D54094]@0xfff fff7f9043d000

dependency: com.apple.iokit.IOStorageFamily(2.1)[B0FCE898-1542-34C0-B845-46FAE81DD9E6]@0xff ffff7f90046000

dependency: com.apple.iokit.IOReportFamily(31)[D2F2FBDF-4EE4-38BA-99F5-B699F886F413]@0xffff ff7f908d9000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

17C88

Kernel version:

Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64

Kernel UUID: 87641697-A3DD-30C4-B010-E65ECE57550B

Kernel slide:

0x000000000f200000

Kernel text base: 0xffffff800f400000

__HIB text base: 0xffffff800f300000

System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 7230767002717

last loaded kext at 4827910522455: com.apple.filesystems.smbfs 3.2 (addr 0xffffff7f9235b000, size 434176)

last unloaded kext at 1063577302223: com.apple.driver.AppleIntelLpssGspi 3.0.60 (addr 0xffffff7f910ed000, size 45056)

loaded kexts:

com.apple.filesystems.smbfs 3.2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleGraphicsDevicePolicy 3.16.21

com.apple.AGDCPluginDisplayMetrics 3.16.2

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.2f2

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AGDCBacklightControl 3.16.2

com.apple.GeForce 10.2.8

com.apple.driver.AppleIntelHD5000Graphics 10.3.0

com.apple.driver.AppleHDA 280.12

com.apple.driver.eficheck 1

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleMuxControl 3.16.21

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AirPort.BrcmNIC 1220.28.1a3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleIntelFramebufferAzul 10.3.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBCardReader 439.30.4

com.apple.driver.AppleUSBTCKeyboard 254

com.apple.driver.AppleUSBTCButtons 254

com.apple.filesystems.apfs 748.31.8

com.apple.filesystems.hfs.kext 407.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.iokit.IOTimeSyncFamily 650.5

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.nvidia.driver.NVDAGK100Hal 10.2.8

com.apple.nvidia.driver.NVDAResman 10.2.8

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.AppleGPUWrangler 3.16.2

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 517.22

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleGraphicsControl 3.16.21

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGraphicsDeviceControl 3.16.21

com.apple.iokit.IOAcceleratorFamily2 376.6

com.apple.iokit.IOGraphicsFamily 517.22

com.apple.iokit.IOSurface 209.2.2

com.apple.kext.triggers 1.0

com.apple.driver.CoreStorage 546

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2

com.apple.iokit.IOBluetoothFamily 6.0.2f2

com.apple.driver.AppleUSBMultitouch 261

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.iokit.IONetworkingFamily 3.4

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.6.3

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.30.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.30.4

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.30.1

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBookPro11,3, BootROM MBP112.0142.B00, 4 processors, Intel Core i7, 2,6 GHz, 16 GB, SMC 2.19f12

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2 GB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)

Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

No 3rd party extensions loaded, last loaded/unloaded kexts differ from one occurence to another.

Any ideas if the SSD Upgrade is likely to be the root cause or if it's something unrelated that rather stems form the OS reinstall and/or migration of settings? System on the original SSD was installed as Mountain Lion (I think) and continuously updated all the way to 10.13.2 over the years.

Cheers, Lothar

MacBook Pro (Retina, 15-inch, Late 2013), macOS High Sierra (10.13.2), null

Posted on Jan 2, 2018 6:58 AM

Top-ranking reply

Voltaic

Level 1

38 points

Posted on Jan 5, 2018 10:42 AM

I have nothing to add other than I just experienced this exact sequence of events on my newly installed Aura Pro X. I'm also seeing an issue where the computer will reboot when you let the system go into standby / deep sleep / hibernate (sleep for 3+ hours while off AC power). I already called OWC about that issue and they said they're working with Apple on a fix but no ETA...

I'm really starting to regret purchasing this drive from OWC. I also bought a demo model to save a little money and they're refusing to allow me to return it for a refund.

View in context

22 replies

Feb 19, 2018 4:16 PM in response to lhaeger

I would like to add myself to the group of people having this kernel panic with the Aura Pro X. My computer will run fine for a week, then get so slow it can't function, during the attempt at a restart it kernel panics. Has anyone found a resolution? I've been working with OWC and their solutions were to reset SMC, PRAM (which I had done) and then also to do a fresh install of the OS, which I'm not exactly thrilled to get into. Hopefully someone will chime in with a solution?

wrtcedar

Level 1

9 points

Feb 19, 2018 11:35 PM in response to Rasputin426

I haven't found one myself. The kernel panics and other failures became less frequent when I updated to macOS 10.13.2 and then to 10.13.3. However the failure pattern that you describe (dramatically slower performance followed by this kernel panic on reboot) is the one that still occurs. Sometimes it's after a day. More frequently it takes a week or two. The improvements make me wonder if the problem is due to the Aura Pro X or due to the combination of High Sierra and my late-2013 MBP. I've seen other lag/performance complaints about this OS/MBP combination independent of the Aura Pro X although not with this particular panic.

I'm in the same position with OWC as well. Doing a fresh OS install and running with just that as they requested isn't a realistic option while this is my only Mac. I may see if it's possible to back down to Sierra on it after I arrange a replacement machine.

lhaeger Author

Level 1

17 points

Feb 28, 2018 3:02 AM in response to lhaeger

So I finally returned the Aura Pro X and got myself a Transcend JetDrive 825 (same as the 820, just with a case for external use). Works without issues since a few days now. It's a bit slower than the Aura, but does not require a cooling pad and seems to use only little more energy than the original Apple/Samsung SSD (which says 3.3V/2.5A on it's sticker while the JetDrive has 3.3V/3A max.) I'll still have to enable FileVault as the ultimate stress test, thought.

Oh, and the JetDrive turned out to be ~10€ cheaper and comes with a nicer and faster external case (using Thunderbolt, not USB3).

Mar 9, 2018 11:06 PM in response to lhaeger

I had a simlar experience. Kernel panics (4 or 5 a day) under 10.13.3 with new Aura Pro X 2TB - clean install on a Mac Pro 2013. It seemed to happen most when the I/O was maxed out downloading apps from app store and uploading files to Dropbox.

I went on the OWC chat line (they did ask me if I had tried to troubleshoot the panic log with an implication that they would help in this). However, in the 1st instance they suggested resetting SMC and PRAM. Resetting the SMC made no diference (in fact I had a kernel panic on reboot), but resetting the the PRAM seems to have fixed it (fingers crossed 48 hours of intensive I/O and no panic). To confuse matters I also disabled "put hard disks to sleep when possible" soon after so it could be that !!!

OWC advice:

Chas B (08/03/2018, 21:02:36): SMC for the machine is just pulling the power cable for about 20-30 seconds and then plugging back in.

Chas B (08/03/2018, 21:02:38): PRAM Steps:

1. Power off machine.

2. Hold Command + Option + P + R

3. Power machine on with the keys held.

4. Hold until your machine reboots 4 times, then let go.

5. Boot normally

EDIT

I have since read Rasputins426's post. Maybe it was unchecking the "put hard disks to sleep when possible"

lhaeger Author

Level 1

17 points

Mar 10, 2018 12:02 PM in response to NotJasonBourne

The Mac Pro utilizes all four PCIe lanes when talking to the SSD, the MacBook Pro only two by default (with the factory SSD). Four seem to work as well (that's why the Aura can be faster than the factory SSD) *most* of the time, but possibly not 100%. At least a PRAM reset did not do any magic for me... ;-(

lhaeger Author

Level 1

17 points

Jan 9, 2018 5:02 AM in response to Voltaic

PS: in the mean time I've also run into the reboot issue when putting macOS into standby... hope there'll be a fix soon or I'll return my drive.

lhaeger Author

Level 1

17 points

Mar 10, 2018 12:08 PM in response to lhaeger

Ten days later and FileVault enabled for a week now still no issues with the JetDrive.

Frequent kernel panic in IONVMeController.cpp