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LeSpace Author

Level 1

16 points

Intel HD Graphics 3000 support on High Sierra is broken

Some graphic elements are replaced by black areas in applications like Mail, Finder, Safari, etc. using a MacBook Pro early 2011 with the integrated graphic card.

I observed the problem in at least 4 different applications, most being official Apple software.

The more critical is Mail, you just can't read mail at all.

Note that all worked properly on Sierra.

Switching between graphic cards resolve temporary the issue:

Intel HD Graphics 3000 512 Mo: ISSUE

AMD Radeon HD 6750M 1 Go: NO ISSUES

Using the native Apple LCD profile: PARTIAL ISSUES (may appear temporarily, etc.)

Using personal calibration profile: ISSUE

Using third party calibration profiles: ISSUE (vary according to the selected profile)

Note that the issue can be partial and may appear intermittently as when using Spaces, for example. Switching between spaces (with 3 fingers using the trackpad) lets appear temporarily the issue in some area.

A Mail screenshot with the problem:

You can view the problem here:

https://imgur.com/a/n1yy6

https://imgur.com/a/m2aZz

Some people had this problem with the native color profile.

Some of them, solved the problem using the Calibrators software that you can find in the preference panes.

You can avoid the issue in Mail disabling the conversation mode (Organize by Conversations).

You can find some details on MacRumors forum:

https://forums.macrumors.com/threads/mail-conversation-view-broken-showing-black -in-mac-os-high-sierra.2074912/page-2

MacBook Pro 15" early 2011
macOS High Sierra, 10.13.2
Intel HD Graphics 3000 512 Mo
AMD Radeon HD 6750M 1 Go
16 Go 1333 MHz DDR3

Tags:

Black, box, square, graphic, problem, issue, Mail, Safari, High Sierra, 10.13, 2011, MacBook Pro

MacBook Pro, macOS High Sierra (10.13.2), early 2011

Posted on Jan 2, 2018 9:36 AM

49 replies

Feb 16, 2018 11:23 AM in response to LeSpace

LeSpace wrote:

That's not what I read in other thread (The number of bug reports was used to measure the magnitude of the problem...). But due to the fact that I do not work myself at Apple, I will not argue with you.

Absolutely agree with you here. Everything else would go entirely against everything I've read here so far...

LeSpace Author

Level 1

16 points

Feb 16, 2018 3:14 PM in response to VikingOSX

VikingOSX wrote:

Seems like negative media articles about a bug light a bigger fire than any quanta of bug reports… 😉

We got an article in one of the biggest French magazine about Apple news:

https://www.macg.co/os-x/2018/01/macos-high-sierra-bug-graphique-avec-danciennes -puces-intel-hd-101232

Someone tried with 10.13.4? It seems to solve a certain number of graphic bugs.

Feb 20, 2018 11:38 AM in response to LeSpace

I just updated my 2011 Mac mini (Intel HD 3000 graphics) to High Sierra 10.13.3 from El Capitan this past week, and am only now discovering this bizarre problem. I, too, hope that it's finally resolved in the 10.13.4 update.

Mar 20, 2018 5:38 AM in response to rhoerbe

... given my issues/problems w/high sierra, i've adopted your approach across all my machines (2012 mini w/1tb ssd, 2012 mbp 15" retina 16/768ssd, and my new shiny 2017 imac 5k 64gb/3tbfusion).

i have a standard installation of software that is minimal on the host machine ... EVERYTHING else goes into a VM ... no exceptions ...

i spent an entire week in early march rebuilding my machines from scratch and locking them down ... no more ...

Mar 30, 2018 1:55 AM in response to H.M. McLuhan

😟. We need people with write access to most popular tech. and business resources. We need an article to blame Apple about not supporting hardware which is officially supported. Nowadays Apple don't care anything except their Stocks price. So, we need lower down AAPL somehow a bit, then the things will changes. Nothing else will help, I think.

Apr 27, 2018 10:37 PM in response to LeSpace

Fresh 10.13.4 Security Update does not fix anything. Does anybody know Apple engineers in person? I'd like to ask to speed-up the bug fixing process. But, as I personally think, ATI abandon video driver for this graphics card and Apple will not invest in fixing it.

Jun 4, 2018 8:34 AM in response to LeSpace

Yep, 8+ months since the report date. I even twitted to Phillip Schiller about this and, of course, trying to ask in bugreport.apple.com. The very fresh answer (got it few minutes ago) still the same: "The original report on this issue, Bug ID 33881845, is still under investigation. We will notify you when it is closed." While Apple has its fun on WWDC regular professional users should be in pain.

Jun 6, 2018 8:46 AM in response to LeSpace

Yesterday I investigated the root of the bug and wrote a program to patch ICC profiles to make it compatible with High Sierra. I want offer it to everyone as a service: 10 USD per ICC profile. I tested it with my internal display's calibrated profile, no issues so far, black boxes are gone :-). Anyone interested? Email me then. Contact info at www.Emelchenkov.pro.

LeSpace Author

Level 1

16 points

Jun 6, 2018 10:15 AM in response to m_emelchenkov

Your proposition is awful.

You offer nothing you just ask for payment.

We don't have any proof that your affirmation is true. And you price is very expensive.

A lot of good app are below 10$ and work without limitation. And there is also all the freeware / open source community.

At this point, no money for you from me.

I really hope that you will propose something more reasonable and more user-friendly that I could use it when I want and how I want.

LeSpace Author

Level 1

16 points

Jun 6, 2018 11:27 AM in response to m_emelchenkov

For your information, I started the thread, so yes, I do know what calibration profile, software and devices are.

Custom software development will cost me nothing, I will not pay for that. You can be patronizing with me and making irony with a Steve Jobs that as nothing to do here, but you are not helping. At best, you are selling.

It is pretty clear that this computer generation is in its end product life and is already declared obsolete by Apple. More this generation is even not supported in the next version of macOS : Mojave. We can regret it, but the only choice we have is to buy again or not at Apple

For those who need to work here and now, it is already possible without you in most of cases due to the fact that the issue is very specific.

I will not pay several tens of dollars while solving the issue cost me 3 mouse clicks.

Finally, I understand that you worked and that you want to earn money, but charging so much to have the Wikipedia logo displayed well, yes, it is expensive. And if you do not agree with that, deal with it, this is not the seller who decide if this is cheap or not, but the customer.

And I am even not talking that we have no certitude that you are not a scam.

I wish you sincerely a lot of sales, and I hope that you will change your mind and release it for free. Not because your work worth nothing, just because as I said before, I will not pay that much and not in this terms.

To finish, I will give you a free advice.

Do not patronize and do not make irony with a potential client and especially not in front of other customers : this is bad for business.

Jun 6, 2018 8:51 PM in response to LeSpace

To finish, I want to say you will not get it even for 1000$ because I do not work with toxic customers. You are not a potential client for me. You named me a scammer twice (after that I usually don't speak with people at all), you said you will not pay (OK, I heard, why to repeat again?), you give me so useful "free advices" (take it to yourself, man) :-D. Proceed with 3 clicks on Wikipedia, please, but not here. I absolutely dislike your attitude, goodbye.

Jul 13, 2018 4:12 AM in response to m_emelchenkov

"To finish, I want to say you will not get it even for 1000$ because I do not work with toxic customers. You are not a potential client for me. You named me a scammer twice (after that I usually don't speak with people at all), you said you will not pay (OK, I heard, why to repeat again?), you give me so useful "free advices" (take it to yourself, man) :-D. Proceed with 3 clicks on Wikipedia, please, but not here. I absolutely dislike your attitude, goodbye."

You are just the worst 😮

Feb 21, 2018 12:33 AM in response to jdmcmurtry

Please consider to write a bug report via apple feedback: https://www.apple.com/feedback/

Jan 17, 2018 4:52 PM in response to LeSpace

File a bug with radar.apple.com, please. They already know about this bug but it seems thinks it is not important, because it is not fixed since 10.13.0 (when I filed it).

LeSpace Author

Level 1

16 points

Jan 18, 2018 9:59 AM in response to m_emelchenkov

I just hope they will not give up on us because they are old computers...

Intel HD Graphics 3000 support on High Sierra is broken