Level 1

16 points

Intel HD Graphics 3000 support on High Sierra is broken

Some graphic elements are replaced by black areas in applications like Mail, Finder, Safari, etc. using a MacBook Pro early 2011 with the integrated graphic card.

I observed the problem in at least 4 different applications, most being official Apple software.

The more critical is Mail, you just can't read mail at all.

Note that all worked properly on Sierra.

Switching between graphic cards resolve temporary the issue:

Intel HD Graphics 3000 512 Mo: ISSUE

AMD Radeon HD 6750M 1 Go: NO ISSUES

Using the native Apple LCD profile: PARTIAL ISSUES (may appear temporarily, etc.)

Using personal calibration profile: ISSUE

Using third party calibration profiles: ISSUE (vary according to the selected profile)

Note that the issue can be partial and may appear intermittently as when using Spaces, for example. Switching between spaces (with 3 fingers using the trackpad) lets appear temporarily the issue in some area.

A Mail screenshot with the problem:

You can view the problem here:

https://imgur.com/a/n1yy6

https://imgur.com/a/m2aZz

Some people had this problem with the native color profile.

Some of them, solved the problem using the Calibrators software that you can find in the preference panes.

You can avoid the issue in Mail disabling the conversation mode (Organize by Conversations).

You can find some details on MacRumors forum:

https://forums.macrumors.com/threads/mail-conversation-view-broken-showing-black -in-mac-os-high-sierra.2074912/page-2

MacBook Pro 15" early 2011
macOS High Sierra, 10.13.2
Intel HD Graphics 3000 512 Mo
AMD Radeon HD 6750M 1 Go
16 Go 1333 MHz DDR3

Tags:

Black, box, square, graphic, problem, issue, Mail, Safari, High Sierra, 10.13, 2011, MacBook Pro

MacBook Pro, macOS High Sierra (10.13.2), early 2011

Posted on Jan 2, 2018 9:36 AM

Top-ranking reply

marcellofromgenoa

Level 1

8 points

Posted on Feb 8, 2018 12:03 AM

Thanks for your idea, I solved it.

MacBook Pro 13-inch Early 2011

High Sierra 10.13.3

2,7 GHz Intel Core i7

8 GB 1333 MHz DDR3

Intel HD Graphics 3000 512 MB

whit monitor Samsung T27D390

set "LCD profile" on MacBook

do the calibration without change se setting

now you have a new "Calibrate LCD profile"

this solve the MacBook problems

on the Samsung set the same profile "Calibrate LCD profile" with calibrate

sorry for my english

View in context

49 replies

Jun 6, 2018 8:46 AM in response to LeSpace

Yesterday I investigated the root of the bug and wrote a program to patch ICC profiles to make it compatible with High Sierra. I want offer it to everyone as a service: 10 USD per ICC profile. I tested it with my internal display's calibrated profile, no issues so far, black boxes are gone :-). Anyone interested? Email me then. Contact info at www.Emelchenkov.pro.

Jun 6, 2018 10:54 AM in response to LeSpace

It's not end-user software and I do not sell it. (For your information—serious ICC software costs 500 - 3000 EUR and even more, and some software distributed only with high-priced calibration devices and scanners). Custom software development will cost to you much more, x20 at least. I only offer service of solving our problem—it includes manual work too. You can wait another 8 months, maybe then Steve Jobs arises from the grave and will make Apple great again... or wait until the computer will end its life and you will need to buy something else. For those who need to work here and now, it's a perfect and cheap solution.

Mann

Level 1

45 points

Feb 25, 2018 3:19 AM in response to Mann

I forgot to tell:

the problem appeared for the first time with High Sierra 10.13.3 Supplemental Update

Jul 13, 2018 4:10 AM in response to LeSpace

The problem remains with the last update 10.13.6. Since it is the last update for my MBP Late 2011, I don't think we'll get a fix anymore. I'm disappointed to say the least 😟

Feb 16, 2018 6:08 AM in response to LeSpace

Same problem here and it is still not fixed with the 10.13.3 update on a 13" Macbook Pro 2011 (Intel HD 3000). Basically renders my i1Profiler custom ICC profiles useless since I can't read PDFs, Mails or certain menu bars anymore. Please fix this issue Apple 😐

VikingOSX

Level 10

123,476 points

Feb 16, 2018 6:46 AM in response to m_emelchenkov

Apple will communicate with the original bug report owner if they need additional information. All subsequent bug reports for the same problem, are returned to their originators' with duplicate-closed status.

All you will achieve by a firestorm of bug reports is annoying the people that screen them (not the product or engineering managers) and any motivation that you create may be contrary to your goal.

LeSpace Author

Level 1

16 points

Feb 16, 2018 9:08 AM in response to VikingOSX

That's not what I read in other thread (The number of bug reports was used to measure the magnitude of the problem...). But due to the fact that I do not work myself at Apple, I will not argue with you.

VikingOSX

Level 10

123,476 points

Feb 16, 2018 10:03 AM in response to LeSpace

Only Apple engineering would know if the magnitude of bug reports had any bearing on the urgency of a prospective fix. Seems like negative media articles about a bug light a bigger fire than any quanta of bug reports… 😉

Feb 16, 2018 11:23 AM in response to LeSpace

LeSpace wrote:

That's not what I read in other thread (The number of bug reports was used to measure the magnitude of the problem...). But due to the fact that I do not work myself at Apple, I will not argue with you.

Absolutely agree with you here. Everything else would go entirely against everything I've read here so far...

Feb 20, 2018 11:38 AM in response to LeSpace

I just updated my 2011 Mac mini (Intel HD 3000 graphics) to High Sierra 10.13.3 from El Capitan this past week, and am only now discovering this bizarre problem. I, too, hope that it's finally resolved in the 10.13.4 update.

azabache

Level 1

15 points

Mar 6, 2018 7:28 PM in response to LeSpace

I have the same issue. I submitted a question in the MacBook Air section. Look for “Why are mail conversation unreadable black screens after High Sierra update?”

The problem not only affects Mail. It also appears to be an issue in the Finder, Safari, and Preview. More details in the question I referenced above.

I left feedback with Apple. Who knows if anything will get fixed.

MacBook Air (13-inch, Mid 2011)
MacOS High Sierra 10.13.3 (17D102)
1.8 GHz Intel Core i7
4 GB 1333 MHz DDR3
Intel HD Graphics 3000 384 MB

Mar 20, 2018 5:38 AM in response to rhoerbe

... given my issues/problems w/high sierra, i've adopted your approach across all my machines (2012 mini w/1tb ssd, 2012 mbp 15" retina 16/768ssd, and my new shiny 2017 imac 5k 64gb/3tbfusion).

i have a standard installation of software that is minimal on the host machine ... EVERYTHING else goes into a VM ... no exceptions ...

i spent an entire week in early march rebuilding my machines from scratch and locking them down ... no more ...

Mar 30, 2018 1:55 AM in response to H.M. McLuhan

😟. We need people with write access to most popular tech. and business resources. We need an article to blame Apple about not supporting hardware which is officially supported. Nowadays Apple don't care anything except their Stocks price. So, we need lower down AAPL somehow a bit, then the things will changes. Nothing else will help, I think.

LeSpace Author

Level 1

16 points

Jun 6, 2018 10:15 AM in response to m_emelchenkov

Your proposition is awful.

You offer nothing you just ask for payment.

We don't have any proof that your affirmation is true. And you price is very expensive.

A lot of good app are below 10$ and work without limitation. And there is also all the freeware / open source community.

At this point, no money for you from me.

I really hope that you will propose something more reasonable and more user-friendly that I could use it when I want and how I want.

LeSpace Author

Level 1

16 points

Jun 6, 2018 11:27 AM in response to m_emelchenkov

For your information, I started the thread, so yes, I do know what calibration profile, software and devices are.

Custom software development will cost me nothing, I will not pay for that. You can be patronizing with me and making irony with a Steve Jobs that as nothing to do here, but you are not helping. At best, you are selling.

It is pretty clear that this computer generation is in its end product life and is already declared obsolete by Apple. More this generation is even not supported in the next version of macOS : Mojave. We can regret it, but the only choice we have is to buy again or not at Apple

For those who need to work here and now, it is already possible without you in most of cases due to the fact that the issue is very specific.

I will not pay several tens of dollars while solving the issue cost me 3 mouse clicks.

Finally, I understand that you worked and that you want to earn money, but charging so much to have the Wikipedia logo displayed well, yes, it is expensive. And if you do not agree with that, deal with it, this is not the seller who decide if this is cheap or not, but the customer.

And I am even not talking that we have no certitude that you are not a scam.

I wish you sincerely a lot of sales, and I hope that you will change your mind and release it for free. Not because your work worth nothing, just because as I said before, I will not pay that much and not in this terms.

To finish, I will give you a free advice.

Do not patronize and do not make irony with a potential client and especially not in front of other customers : this is bad for business.

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Intel HD Graphics 3000 support on High Sierra is broken