iPhone X camera lens crack

fangfromaustin wrote:

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Hi

My iPhone X camera lenses also has a crack... phone is only a couple of weeks old and been in a case since o walked out of the shop and never been dropped.... very frustrating to pay so much for something that’s obviously has flaws

Hi!

Did you have some sort of apple care plan (or whatever they are called)? I think that this just happened to me! I have not dropped my iPhone X and it is in a pretty sturdy case and the lense literally cracked out of thin air...

My X also has a small crack in the camera glass. Phone has NEVER been dropped, NEVER been out of the case--AND, I live in Hawaii, so not even cold weather. Phone is TWO MONTHS OLD. Apple: DO SOMETHING.

Hi

I have no Apple care.. I took it to the Genius Bar but they wouldn’t help and even if I had apple care they said it would cost around $800AD... unbelievable! It has really put me off apple ,( the latest battery scandal doesn’t help either) I have had every Apple iPhone but this maybe my last one, especially after this last example of a poorly made product.... very disappointed.

I have the same issue, I’ve had my phone x a week now and have been extra careful. I just noticed a small horizontal crack in the middle of the camera llens. It’s virtually undetectable and had gone unnotiiced. The only way I found it was while wiping the lens and felt a chip. I’m upset with Apple for lack of quality control and myself that I didn’t catch this before I walked out of the store...didn’t think I had to. I’ll make appt with Apple to grip, not sure if Apple care plan will cover but regardless will have to get fixed.

I live in Australia and no cold here. Soon as I got my phone I put it immediately into a strong case.

I was wiping my screen and lens and noticed a small unnoticeable crack on the back lens. I have never dropped my phone and I don't do any sort of activity with it.

This is very upsetting as I have upgraded every year and always taken perfectly good care of my apple products.

I have yet to see a response from Apple on this? I have an appointment at the Genius Bar and as this is a problem they seem to have with many people I would like to see a good response from them.

Kind regards.

Hey Graeme

Let us know how you get on at the Genius Bar... I had them look at my cracked lens and they said accidental breakage and with no care plan $750 plus for a full replacement!!!!! So I’ll be interested in how you get on ??? I’m hoping enough people have this problem and Apple come to the party and admit it’s a faulty product........ good luck !!!

Hi

I went to the Perth genius store with exactly same issue, had every single iPhone and have taken care of them all and resold them to upgrade, and had the same response , very disappointed and may have to look at the Pixel next.

Same here. Bought iPhone X right before Christmas, and found a crack on the rear camera glass last night. The phone has been used with cover all the time and no drop or accident. Went to Apple Store this morning and was told to pay a whopping $549 to have it fixed (our phone is a 256GB iPhone X)!! Are you kidding me Apple??? This obviously is a design/material flaw! We are so very disappointed. Currently all family members are using iPhone but with such a bad experience we will switch.

Is anyone from Apple actively monitoring this discussion board?

I wouldn’t hold my breath! After going to the Genius Bar the other day and there response.

I’m seriously considering switching over the pixel after having every single iPhone since it’s inception..... this would have be the worst experience I have had with any iPhone... the most expensive iPhone but the most faulty.

Had my iPhone X for not even a month and my screen started ghost touching to the point were I couldn’t even use the phone and it would get very hot then I noticed that there was also a small crack on the camera lens..

I contacted Apple explained that I hadn’t dropped or knocked the phone and the problems and was assured that both the lens and the screen would be fixed under warranty.

Received my phone back and the camera lens still had the crack in it...

After 2 hours on the phone to Apple and 3 different people I was told that it is normal wear and tear.. I have gotten the new iPhone every year this will be my last. Apples “warranty” is a joke.

Same issue here. Small hairline crack on the rear camera, starting from the LED and crossing the upper camera.. I am thinking this may have been caused by heat from the LED. I was using the flashlight on full brightness to read a menu, then took a couple of pictures after diner with flash. Live View seems to indicate that the crack appears in photos after the flash. That LED flash gets hot!

Just got back from Apple in California. There is no way to replace the camera lens because it is part of the case. They will not cover it under warranty. So, I gave them 588 dollars (tax included) for a replacement phone. They listened to my long argument, but no satisfaction.

No Apple Care, but I think my Visa will cover the repair. No longer an Apple Fanboy. My X is now in an ugly OtterBox. What is the point of an elegant design if the glass is so fragile?

I'm in Puebla, México and I have the same problem, the rear camera glass of my iPhone X it's broken. I took my iPhone to a distributor of Apple in my city and they said me that I need to pay 630 usd for a change of phone. I don't have an apple care garantee. I called to the apple support center and they told me that this problem have a solution but it's necessary take the iPhone to the oficial Apple store in Mexico City. The problem is the existence of this replacement piece in the stocktaking of store.

I hope they have the lens.