iPhone X camera lens crack

Had my iPhone X for not even a month and my screen started ghost touching to the point were I couldn’t even use the phone and it would get very hot then I noticed that there was also a small crack on the camera lens..

I contacted Apple explained that I hadn’t dropped or knocked the phone and the problems and was assured that both the lens and the screen would be fixed under warranty.

Received my phone back and the camera lens still had the crack in it...

After 2 hours on the phone to Apple and 3 different people I was told that it is normal wear and tear.. I have gotten the new iPhone every year this will be my last. Apples “warranty” is a joke.

Ditto here! I have the 256 and use it with extra care and never taken it out of the case. Went to Apple Store yesterday and after wasting 2 hours of my time they quoted me $549 to replace the phone. Based on all the complains in this thread, it seems to be a design flaw or weak glass. I wish more people speak up so Apple can have a fix or free replacement.

I had this same occurrence. Apples employees in the Chicago (Michigan Ave) store told me that I need to pay 550 to replace the entire unit because of the breakage of the glass. Here is how mine went down. I came inside from the cold weather, went inside where it was warm. I took my IPhone X out of my pocket (no keys or anything else) went to set it on my counter top and as I was setting it down felt something jagged on the back of the phone. Turned it over and noticed the glass was broken around the lower lens. If Apple truly cared they would look into this by taking these phones back to study them. Apple Care should be something that applies to me and those of you that have IphoneX AirPods, HomePod,3-IPads ,2-MacBook Pros,iMac 27”, 6 Apple TVs, 3 Airports. ETC. I’m as loyal as a customer can get and shouldn’t be treated like I’m trying to get something for free. I’ve paid the Apple tax over and over again.

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Here the same problem. O think Thais glass is só fragile.

Hi

My iPhone X camera lenses also has a crack... phone is only a couple of weeks old and been in a case since o walked out of the shop and never been dropped.... very frustrating to pay so much for something that’s obviously has flaws

Hi!

Did you have some sort of apple care plan (or whatever they are called)? I think that this just happened to me! I have not dropped my iPhone X and it is in a pretty sturdy case and the lense literally cracked out of thin air...

Hi

I have no Apple care.. I took it to the Genius Bar but they wouldn’t help and even if I had apple care they said it would cost around $800AD... unbelievable! It has really put me off apple ,( the latest battery scandal doesn’t help either) I have had every Apple iPhone but this maybe my last one, especially after this last example of a poorly made product.... very disappointed.

I wouldn’t hold my breath! After going to the Genius Bar the other day and there response.

I’m seriously considering switching over the pixel after having every single iPhone since it’s inception..... this would have be the worst experience I have had with any iPhone... the most expensive iPhone but the most faulty.

I personally did not not but my friend did and it did not bother the camera that bad

reposted

something happen to my iPhone x took it to apple last week and they said 588 and i got my phone on 3/1/18 im ****** apple needs a recall asap