iPhone X camera lens crack

The rear glass is all one piece that incorporates the lens. Apple's fix for this is to replace the phone. I know it sounds absurd, but it is the truth. The cost to repair here in California was 588 dollars. Not really a 'repair', but a new phone.

My IPhone X has the same problem a small horizontal crack near the flash. It has been secured in a case since day one. Never dropped not once. This is and apple design flaw not a damage issue. You would expect after paying $1200 for a phone Apple would admit the problem and offer repairs free of cost. Very disappointing, at least others in the industry admit when they make a mistake and try to rectify it.

Ditto here! I have the 256 and use it with extra care and never taken it out of the case. Went to Apple Store yesterday and after wasting 2 hours of my time they quoted me $549 to replace the phone. Based on all the complains in this thread, it seems to be a design flaw or weak glass. I wish more people speak up so Apple can have a fix or free replacement.

I had this same occurrence. Apples employees in the Chicago (Michigan Ave) store told me that I need to pay 550 to replace the entire unit because of the breakage of the glass. Here is how mine went down. I came inside from the cold weather, went inside where it was warm. I took my IPhone X out of my pocket (no keys or anything else) went to set it on my counter top and as I was setting it down felt something jagged on the back of the phone. Turned it over and noticed the glass was broken around the lower lens. If Apple truly cared they would look into this by taking these phones back to study them. Apple Care should be something that applies to me and those of you that have IphoneX AirPods, HomePod,3-IPads ,2-MacBook Pros,iMac 27”, 6 Apple TVs, 3 Airports. ETC. I’m as loyal as a customer can get and shouldn’t be treated like I’m trying to get something for free. I’ve paid the Apple tax over and over again.

Let us know how that goes. I also started with online chat and was optimistic that Apple would have a reasonable solution. Then, I was told at my Apple store that the manager has no power to deviate from their policy. That is pay $580 for a new phone (no Apple Care) , or live with the crack. I paid.

Yesterday I received a 500 dollar check from Visa consumer protection for accidental damage, but I am still out 80 bucks!

With Apple care I would be out 300 dollars, cost of plan plus 99 dollar 'repair' which is a replacement phone. Because there IS no repair.

Yes. Some credit cards have great consumer protection. For example double warranty time, CDW insurance and accidental damage. I have a Visa Freedom that covered damage for 120 days from purchase. Check the benefits of your card, maybe you too will have coverage.

Jed112233,

See below:

Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures

I personally did not not but my friend did and it did not bother the camera that bad

Here the same problem. O think Thais glass is só fragile.

reposted

something happen to my iPhone x took it to apple last week and they said 588 and i got my phone on 3/1/18 im ****** apple needs a recall asap

I wouldn’t hold your breath waiting for a recall. Out of the millions upon millions of iPhone X sales there are an insignificant number of reported claims of this.

I did a online chat with apple and sent them a pic they said I should go back to the store and ask to speak to a manager I am going to try this week I’ll keep you guys pos