iPhone X camera lens crack

The rear glass is all one piece that incorporates the lens. Apple's fix for this is to replace the phone. I know it sounds absurd, but it is the truth. The cost to repair here in California was 588 dollars. Not really a 'repair', but a new phone.

Let us know how that goes. I also started with online chat and was optimistic that Apple would have a reasonable solution. Then, I was told at my Apple store that the manager has no power to deviate from their policy. That is pay $580 for a new phone (no Apple Care) , or live with the crack. I paid.

Yesterday I received a 500 dollar check from Visa consumer protection for accidental damage, but I am still out 80 bucks!

With Apple care I would be out 300 dollars, cost of plan plus 99 dollar 'repair' which is a replacement phone. Because there IS no repair.

Same issue here. Small hairline crack on the rear camera, starting from the LED and crossing the upper camera.. I am thinking this may have been caused by heat from the LED. I was using the flashlight on full brightness to read a menu, then took a couple of pictures after diner with flash. Live View seems to indicate that the crack appears in photos after the flash. That LED flash gets hot!

Just got back from Apple in California. There is no way to replace the camera lens because it is part of the case. They will not cover it under warranty. So, I gave them 588 dollars (tax included) for a replacement phone. They listened to my long argument, but no satisfaction.

No Apple Care, but I think my Visa will cover the repair. No longer an Apple Fanboy. My X is now in an ugly OtterBox. What is the point of an elegant design if the glass is so fragile?

Yes. Some credit cards have great consumer protection. For example double warranty time, CDW insurance and accidental damage. I have a Visa Freedom that covered damage for 120 days from purchase. Check the benefits of your card, maybe you too will have coverage.

My IPhone X has the same problem a small horizontal crack near the flash. It has been secured in a case since day one. Never dropped not once. This is and apple design flaw not a damage issue. You would expect after paying $1200 for a phone Apple would admit the problem and offer repairs free of cost. Very disappointing, at least others in the industry admit when they make a mistake and try to rectify it.

I have the same issue, I’ve had my phone x a week now and have been extra careful. I just noticed a small horizontal crack in the middle of the camera llens. It’s virtually undetectable and had gone unnotiiced. The only way I found it was while wiping the lens and felt a chip. I’m upset with Apple for lack of quality control and myself that I didn’t catch this before I walked out of the store...didn’t think I had to. I’ll make appt with Apple to grip, not sure if Apple care plan will cover but regardless will have to get fixed.

I'm in Puebla, México and I have the same problem, the rear camera glass of my iPhone X it's broken. I took my iPhone to a distributor of Apple in my city and they said me that I need to pay 630 usd for a change of phone. I don't have an apple care garantee. I called to the apple support center and they told me that this problem have a solution but it's necessary take the iPhone to the oficial Apple store in Mexico City. The problem is the existence of this replacement piece in the stocktaking of store.

I hope they have the lens.

I wouldn’t hold your breath waiting for a recall. Out of the millions upon millions of iPhone X sales there are an insignificant number of reported claims of this.

I did a online chat with apple and sent them a pic they said I should go back to the store and ask to speak to a manager I am going to try this week I’ll keep you guys pos

My X also has a small crack in the camera glass. Phone has NEVER been dropped, NEVER been out of the case--AND, I live in Hawaii, so not even cold weather. Phone is TWO MONTHS OLD. Apple: DO SOMETHING.

I live in Australia and no cold here. Soon as I got my phone I put it immediately into a strong case.

I was wiping my screen and lens and noticed a small unnoticeable crack on the back lens. I have never dropped my phone and I don't do any sort of activity with it.

This is very upsetting as I have upgraded every year and always taken perfectly good care of my apple products.

I have yet to see a response from Apple on this? I have an appointment at the Genius Bar and as this is a problem they seem to have with many people I would like to see a good response from them.

Kind regards.

Hey Graeme

Let us know how you get on at the Genius Bar... I had them look at my cracked lens and they said accidental breakage and with no care plan $750 plus for a full replacement!!!!! So I’ll be interested in how you get on ??? I’m hoping enough people have this problem and Apple come to the party and admit it’s a faulty product........ good luck !!!

Hi

I went to the Perth genius store with exactly same issue, had every single iPhone and have taken care of them all and resold them to upgrade, and had the same response , very disappointed and may have to look at the Pixel next.

Same here. Bought iPhone X right before Christmas, and found a crack on the rear camera glass last night. The phone has been used with cover all the time and no drop or accident. Went to Apple Store this morning and was told to pay a whopping $549 to have it fixed (our phone is a 256GB iPhone X)!! Are you kidding me Apple??? This obviously is a design/material flaw! We are so very disappointed. Currently all family members are using iPhone but with such a bad experience we will switch.

Is anyone from Apple actively monitoring this discussion board?