Shift key not working on Mac

Other keys

You might have set an option that changes how your keyboard operates. Choose Apple () menu > System Preferences, and then try these tips:

• In the Accessibility pane, click Speech in the left side. If "Speak selected text when the key is pressed" is selected, deselect it or click Change Key to select another key.
• In the Accessibility pane, click Keyboard. Make sure Enable Slow Keys is turned off. If it's on, you have to hold down a key longer than usual before it's recognized.
• In the Accessibility pane, click Mouse & Trackpad. Make sure Enable Mouse Keys is off. If it's on, pressing keys in the numeric keypad moves the pointer instead of entering numbers.
• In the Keyboard pane, click Input Sources. Make sure that the correct keyboard layout is selected.

You can also see your keyboard's current layout on your Mac's display to make sure that you're using the correct layout:

1. In System Preferences, click Keyboard, then select "Show keyboard and emoji viewers in menu bar."
2. Choose the keyboard icon in your menu bar, then choose Show Keyboard Viewer. You'll see a graphical representation of your keyboard that highlights the corresponding keys you press on your keyboard.