Iphone X screen keeps freezing

So, this is not the first time this has happened.

Basically sometimes I can not wake the Iphone X, no matter how many taps, button presses, etc its just dead.

Then eventually it comes back alive.

Second example, while Im on the phonecall, naturally screen goes black when you hold it against your ear, but for some reason it remains like that, the screen is solid frozen black, I cant do anything, hang up nor power it off, etc until the Iphone becomes responsive again.


Apple has some neck charging $$$ for the X when the software is brutal...

MacBook Pro with Retina display, macOS High Sierra (10.13.2), null

Posted on Jan 2, 2018 1:27 PM

Reply
11 replies

Feb 16, 2018 10:59 AM in response to davelhh

You do realize, the iPhone X is under warranty. If you have a problem, then make a Genius Bar appointment. I've had my iPhone X since shortly after they were introduced. I've updated it each time there is an update released. I've not experienced a problem like this, and none of the other users that I know have experienced a problem either. You need to troubleshoot your own device. A reset is only the first step in user troubleshooting.

Jan 29, 2018 3:22 PM in response to citationcj2

I completely agree it’s disgusting and happens all the time to me and finally comes back on after numerous clicking only to pannick as it’s making an sos call , worst phone so far and don’t get me going on my watch 2nd one just broke due to another hardware issue and guess what I’m on my own this time ? Really thinking brand change is in order and a fresh start is needed šŸ˜

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone X screen keeps freezing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.