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Iphone X screen keeps freezing

So, this is not the first time this has happened.

Basically sometimes I can not wake the Iphone X, no matter how many taps, button presses, etc its just dead.

Then eventually it comes back alive.

Second example, while Im on the phonecall, naturally screen goes black when you hold it against your ear, but for some reason it remains like that, the screen is solid frozen black, I cant do anything, hang up nor power it off, etc until the Iphone becomes responsive again.


Apple has some neck charging $$$ for the X when the software is brutal...

MacBook Pro with Retina display, macOS High Sierra (10.13.2), null

Posted on Jan 2, 2018 1:27 PM

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Question marked as Top-ranking reply

Posted on Jan 2, 2018 1:34 PM

What troubleshooting have you tried? User troubleshooting consists of Restart, Restore from backup, Restore to factory; testing after each step. You can also take a look at this support document for touchscreen issues. Get help with the display on your iPhone, iPad, or iPod touch - Apple Support

11 replies

Jan 29, 2018 3:22 PM in response to citationcj2

I completely agree itā€™s disgusting and happens all the time to me and finally comes back on after numerous clicking only to pannick as itā€™s making an sos call , worst phone so far and donā€™t get me going on my watch 2nd one just broke due to another hardware issue and guess what Iā€™m on my own this time ? Really thinking brand change is in order and a fresh start is needed šŸ˜

Feb 16, 2018 10:59 AM in response to davelhh

You do realize, the iPhone X is under warranty. If you have a problem, then make a Genius Bar appointment. I've had my iPhone X since shortly after they were introduced. I've updated it each time there is an update released. I've not experienced a problem like this, and none of the other users that I know have experienced a problem either. You need to troubleshoot your own device. A reset is only the first step in user troubleshooting.

Iphone X screen keeps freezing

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