Apple Event: May 7th at 7 am PT
My Apple bluetooth mouse keeps disconnecting. I went online and discovered it's a bug in the macOS High Sierra 10.13.2 that's causing this. How can I fix it?
[Re-Titled by Moderator]
iMac Pro, macOS High Sierra (10.13.2)
Thank you. Yes, of course I see that in the line at the top of my page. I click on "connect", the mouse works, I use if for a while and it disconnects. On and on this goes. I click on "shift option" in their "advanced" selection and an 'X' appears next to either the "bluetooth mouse" or the "bluetooth keyboard". I clicked on deleting the "bluetooth mouse". Rebooted my computer, waited for the "bluetooth mouse" to come back - YAY!! it did. It worked for a little while, then "disconnected" again. I reconnected (with another mouse that I have to use when the apple mouse isn't working) and it reconnects... for a little while.
There is a "bug" in the High Sierra OS system and there is a way to "debug" it. Here is website that shows you how to do it.
OS X’s Hidden Bluetooth Debug Menu: Reset Devices and More – The Mac Observer
I haven't tried yet... I'm too tired tonight and I have more work to do anyway.
Goodnight and thank you all for your help.
Thank you. Yes, of course I see that in the line at the top of my page. I click on "connect", the mouse works, I use if for a while and it disconnects. On and on this goes. I click on "shift option" in their "advanced" selection and an 'X' appears next to either the "bluetooth mouse" or the "bluetooth keyboard". I clicked on deleting the "bluetooth mouse". Rebooted my computer, waited for the "bluetooth mouse" to come back - YAY!! it did. It worked for a little while, then "disconnected" again. I reconnected (with another mouse that I have to use when the apple mouse isn't working) and it reconnects... for a little while.
There is a "bug" in the High Sierra OS system and there is a way to "debug" it. Here is website that shows you how to do it.
OS X’s Hidden Bluetooth Debug Menu: Reset Devices and More – The Mac Observer
I haven't tried yet... I'm too tired tonight and I have more work to do anyway.
Goodnight and thank you all for your help.
try this
Reset bluetooth if wonky.
From the OS X desktop, hold down the Shift+Option keys and then click on the Bluetooth menu item to reveal the hidden Debug menu
Do you see this in the top right side of the menu bar?
Has anyone found a solution to this that has worked for them? It is driving me nuts
Thank you. I saw that solution online but I don't know how to get to the OS X desktop? I've tried from my regular ol' desktop but nothing happens.
launch system preferences and open bluetooth pane. Make sure the show bluetooth in menu bar is checked. Then once you see that icon do the shift+option key on it.
thanks Eric.
Hi. I just began having this issue. However, I can’t log onto my computer because of the mouse issue to even get to the task bar. Any advice??
Apple Magic Mouse Keeps Disconnecting from Mac
