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I have the black screen on my camera iphone 5s - it was working fine. it works fine when i turn the camera towards me. I have tried to reset the phone and have tried all of the below. It happened after the last update and I have the current version
iPhone 5s, iOS 11.2.1
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Thank you all fixed J
From: Apple Support Communities Updates
Sent: Saturday, January 6, 2018 7:47 AM
To: lenasherman
Subject: - Camera black screen on 5S Iphone
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You received a reply
<https://discussions.apple.com/profile/becky_s22?ac_cid=op123456> becky_s22
has replied to your question. You can view the full discussion
in Communities.
Camera black screen on 5S Iphone
Hello lenasherman,
Thanks for that info and choosing the Apple Support Communities. The good
news is the following steps will be helpful in resolving your issue of
getting a black screen when trying to use the Camera app on your iPhone:
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try
these steps:
1. Make sure that there's nothing blocking the camera lens. If you're
using a case, try removing it.
2. Force the app to close <https://support.apple.com/kb/HT201330> ,
then open the Camera app again.
3. Restart your device <https://support.apple.com/kb/HT201559> , then
open the Camera app again.
4. If your device has a front and rear camera, try both cameras by
tapping
https://support.apple.com/library/content/dam/edam/applecare/images/en_US/il
/ios9-camera-swap-icon.png
<https://support.apple.com/library/content/dam/edam/applecare/images/en_US/i
l/ios9-camera-swap-icon.png> . If you see the closed lens or black screen on
only one camera, take your device to an Apple Retail Store or Authorized
Service Provider <https://locate.apple.com/> for more help.
Get help with the camera on your iPhone, iPad, or iPod touch
<https://support.apple.com/kb/HT203040>
Cheers!
<https://discussions.apple.com/email/thread/8225641/correct/32824311>
Correct Answer
<https://discussions.apple.com/email/thread/8225641/helpful/32824311>
Helpful Answer
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Camera black screen on 5S Iphone
