IPad Air 2 not charging

Skapunktika,

Even though this article: If your iPhone, iPad, or iPod touch won't charge - Apple Support lists some of the steps you have already taken, it is a good idea to review them step-by-step. If all of that fails, be sure to use the "Contact Apple Support" link at the bottom of that page.

My IPad Air 2 and recently started shutting down when the battery shows 30 to 50% charge. When I turn it back on, it shows ample battery life. It also frequently will indicate it is not charging when I plug it in. I am using the charger and cable that came with the IPad. When it does charge, it is extremely slow to charge or it rapidly recharges. Either way, the battery is quickly draining and requires continual recharging.

Just as I was trying to post this, it happened again. I turned it on and it showed 21% charged. A few minutes of use it quickly dropped to 4%. I plugged it in and it says not charging. I turned it off and now it’s showing 21%. Now when I plug it in to charge, it does not show the charging symbol and it does not indicate Not Charging. I can't charge it and I can't update to latest IOS because there is not sufficient battery life. When plugged into the wall, not getting indicator showing it is charging.

I have tried hard reset and it still will not charge. I just did reset and it showed battery life 15% and within a few seconds it shut down again. I plugged it back in and it showed the battery symbol. I left it plugged in for an hour (USB to computer). I have tried two Apple and one off-brand charging cable. When I hit the home button it shows the battery with red. Unplugged it and it showed the apple symbol. It came up to passcode screen. Entered that and the battery showed 17% and it then it shutdown. I tried a power pack and when I plugged it in, I got the battery symbol with red. It didn’t charge that way. When I did a re-boot for the 3^rd time, it started and showed 17% battery and then shut down immediately.

The shutting down and not holding battery life are the same problems I experienced with my IPhone 6. I took my IPhone 6 to the Apple store last fall and they said the battery life was fine. I had them test my IPad Air battery at the same time and they said it was fine. This was before the issues with the IOS update affecting battery life was
public knowledge. Apple has acknowledged the updates affect the IPhones. I am seeing a lot of similar posts so I find it hard to believe the issues that I am now having are not related to a software update. I would appreciate any help I can get trying to revive my IPad.

Make sure there is no tiny whole or cut in your charging cable. This happened to me.

I almost didn’t notice that there was a slight cut in the charging cable.

Can you try another charging cable? If a different one it works, then you’ll know it’s the cable and not your iPad. Good luck.

I am having the same issues with my iPad as you. I’m wondering if you found a resolution? I have ordered a new battery for mine and will have it installed Monday. I’ll let you know if that fixes the issues.

No I haven’t found a solution and unfortunately Apple Support hasn’t reached out either.

I have had some luck if Ieave it turned off and then plug it in to charge. That worked five days in a row and then it wouldn’t charge yesterday.

I find it it hard to believe it is not related to the same software update that caused all the problems on the iPhones.

Let me know if your battery replacement helps.

iPad Pro

Have the same charging issue, iPad Pro now paperweight. After lengthy discussion, Apple Support wants me to send it In for repair. Whatever option thru Apple is costly and I have little confidence.

Considering updating back to OS 10 If possible. iPhone 7, on 11.2 does charge but charge last only 2-3 hours w/o Heavy use. Both iPad Pro and iPhone are OS 11.2. Have iPad Mini still on OS 9, works perfectly

Noticed 2018 New iPad 10.5 is sold new on OS 10. Wonder why not on OS 11 ? 🤔

If I return my iPad Pro, what OS would I get back?

Can't believe Apple users aren't threatening !

I just had the same thing happen... I tested charger, it's fine & charges my iPhone fine. shuts off, plug in, shows red battery bar, after a minute shows white apple screen, then brings up sign in keypad (shows 'not charging' up in corner), then goes black again before i can put in my code. repeat. repeat. very frustrating. yup just came up with apple screen again.... it's out of warranty by a few months, so i'm probably out of luck, but curious what is causing it. Was working fine this morning.

I found several ways to get it to charge...One was to power off then plug it in. immediately when logon screens come on hit power button to shut off display and let charge. i have been dealing with this for several years now but today I figured it out. Try cleaning the connectors on the charging cable with alcohol swab then also clean out connector port on I pad with alcohol wipe and small too pick or plastic pick. I found much grime built up in the charging port...works fine now!

Did you ever find a resolution? My daughter's iPad Air 2 was doing the same thing. Took it to the Apple store. They said it was unrepairable. Bought her a brand new iPad. Guess what? 10 days later and the new iPad is doing the exact same thing. So, back to the Apple store we go. Frustrating.

The only luck I’ve had is to shut it off. Plug it in and when it turns on, hit the power button to turn off the display. that doesn’t work all of the time, hit and miss.

Apple should be replacing IPad batteries just like they are replacing Iphone batteries.
[Edited by Host]

I have exactly the same problem.

The apple store adviced me to reinstall the firmware and after the reinstall NOT to install a backup. I really could not believe this advise (a software setting causing a charge failure???) but I did try it. And, it temporary solved the problem.

When i installed a firmware update the problem reappeared. Repeating the same procedure solved the problem again. After a usage of 2 months the problem reappeared.

The Apple Store offered a small refund in case i was willing to buy the new IPAD Air. However, this seems to be a software problem and I wonder if it is saved in case I buy an IPAD Air 3. Besides my opinion is that Apple should solve these software problems...

My ipad air2 will not charge

I checked the cable and my ipad air2 still won't charge and I can't see it on my iTunes.

Got same issue since last software update, think Apple should own up and be replacing batteries as they are going to loose 10 yr+ customer and whole family users soon as a result

You have Apple Care Plus on your iPad Pro? As of now, it is iOS 11.3.1, you try updating the iOS?