IPad Air 2 not charging

My iPad Air 2 battery drained completely the other day and now it will not charge past 2%. I tried leaving it on the charger for a couple hours and once I checked on it it was still at 2%. It quickly goes to 1% then shuts down. Is there something I can do myself or is it most likely a hardware issue? There is zero damage to my iPad and the charging port and it is completely clean of any debris. I am unable to get iTunes to recognize when it’s connected to my Mac mini at this point as well.

iOS 11.2

Posted on Jan 6, 2018 11:23 AM

17 replies

Sep 7, 2018 9:13 PM in response to livluvlaugh

Did replacing your battery resolve your issue?

hans104

Level 1

4 points

Sep 11, 2018 11:55 AM in response to Glocom

I have exactly the same problem.

The apple store adviced me to reinstall the firmware and after the reinstall NOT to install a backup. I really could not believe this advise (a software setting causing a charge failure???) but I did try it. And, it temporary solved the problem.

When i installed a firmware update the problem reappeared. Repeating the same procedure solved the problem again. After a usage of 2 months the problem reappeared.

The Apple Store offered a small refund in case i was willing to buy the new IPAD Air. However, this seems to be a software problem and I wonder if it is saved in case I buy an IPAD Air 3. Besides my opinion is that Apple should solve these software problems...

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IPad Air 2 not charging