icloud for windows not recognizing profile for outlook 2016

Here is the solution. I took it off a Microsoft support group post. Many thanks to Steve Belleguelle - Microsoft Community for posting this:

"I have just fixed this problem for a customer of mine who had a new Dell PC with Windows 10 and was trying to use Office 365 with iCloud. He was getting the "no default profile" message. After a few dead-ends I found the following worked for his machine.

The problem was due to the pre-installed version of Office on the system. Once I removed this and reinstalled Office 365, the problem cleared.

One thing I didn't get a chance to try was to simply check that the correct Outlook was selected as the default mail program in Windows. I don't know if it will clear the problem, but it may be worth checking first. This is because of the nature of the problem and the way iCloud looks for Outlook.

The procedure I followed may contain unnecessary steps, but I include them in case they are required.

1. Open a Powershell window with Administrator privileges and run the following to remove the Outlook component:

Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online

2. Next run this in the same Powershell window - not sure if it's necessary or not:

Get-AppxPackage "*Outlook*" | Remove-AppxPackage

3. Finally, in a non-admin Powershell window, run the command from 2 again.

Get-AppxPackage "*Outlook*" | Remove-AppxPackage

This should remove the installer for all new accounts and the folder that iCloud is using.

I would suggest restarting the PC now and then either reinstalling or running a repair on your regular installed version of Office. Hopefully this will clear the problem."

I've been fighting this issue as well for the past week since receiving my new Dell PC. I don't think it came pre-installed with Office... but it did come with the default Windows Mail and Calendar app installed. I spent hours on multiple calls with Microsoft escalations, and all they could repeatedly offer me as advice after doing various uninstalls of Office 365 and registry mangling was to say "files are corrupt - you need to reinstall Windows to fix this problem". I had multiple escalation team members try to tell me this was the only solution. Oh... and they said an alternative was to have Dell send me a replacement computer. Very helpful indeed - insulting my intelligence.

Between this suggested fix (which incidentally did NOT solve my problem), and then trying to manually uninstall the Microsoft default mail and calendar app (Uninstall Mail & Calendar App - Microsoft Community), I finally solved the problem. I was able to install Office 365 (64-bit in my case) + iCloud, and have it connect.

I do not blame Apple on this - I spent a very pleasant 30 minutes with them on this and they suggested this has been happening recently, and that Microsoft support was the place to get a solution, as it was Microsoft's problem. She did say call Apple support back at any time if I was not getting what I need from Microsoft and they would be happy to work the case further (which I was about to do when I came across this magic spell).

So I had this problem with a client's computer for the last two days, but finally fixed it. Everything I tried wasn't working. It was a brand new computer straight out of the box but I could tell there was something not right with the WIndows installation. Each time I ran SFC and DISM scans it showed errors that could not be fixed even though the computer had come straight from the factory. Eventually I got jack of the entire situation and reinstalled Windows fresh from a USB.

After installing Windows 10 (64 bit), I reinstalled Office 365 (just from the website - 32 bit). I then setup the most basic email account the user had, without adding multiple email addresses and closed Outlook. Then I installed iCloud for Desktop, restarted and logged in and it magically worked the first time.

I'm not sure if the issue was the Windows installation itself, or the bloatware that came from the factory with the PC, but I know that a fresh install of everything fixed it.

Hope the same works for you.

MICROSOFT SOFTWARE REPAIR FOR ICLOUD APP IN WINDOWS 10

Problems with loading Outlook mail into iCloud with Windows 10?

Make sure that you have your password for iCloud. Sign out of iCloud, uninstall, then re-Install iCloud in compatibility mode, for Windows 8

If you are using a two-step password in Apple ID, create a new password from Apple ID for ‘Outlook’ (write it down) and copy it ready to paste

Open Outlook. File/Account settings – then look at the email tab and copy all the account details, then click the Data tab and make sure that you know where the data files are stored (usually C:\Documents/Outlook Files.

Write down all the accounts / settings in Outlook. Change Outlook profile to ‘New’ and recreated each account (four in my case) and then link them back in turn as you create and ‘test them’ to the default email and data folders in Documents/Outlook Files. (If your email is john@smith.com then link the data file for that email to that data file from the Outlook App:

From Microsoft Help:

Create an Outlook profile

Applies To: Outlook 2016 Outlook 2013 Outlook 2010

A profile is a critical part of your Outlook experience. The profile consists of the accounts, data files, and settings that specify where your email messages are saved. To create a new profile, do the following:

1. Exit Outlook, and then do one of the following:

• Choose Start > Control Panel > Mail.

or

Choose Start and in the Search programs and files box, type Control Panel, and then choose Mail.

or

Open the Control Panel, and in the Search box at the top of window, type Mail.

1. 2. Note: There are different paths you can take to get to Mail settings in the Windows Control Panel. The path you take might depend on which Windows operating system you're using, and which version of Outlook is installed.
2. 3. Choose Show Profiles > Add.
3. 4. In the Profile Name box, type a name for the profile, and then choose OK.

You can add more (non-Exchange) mail accounts to your profile, like Gmail or Live.com. Or you can change options for your account’s data files. See Edit an Outlook profile to learn how.

If you need to switch to an old Outlook profile on the same PC in order to copy data from it, you can follow the steps in the Switch to another Outlook email profile article

Thanks for posting this, however it has still not solved the problem for me.

Today, I decided to have one more really thorough go at combining all of the above suggestions that had apparently worked for some people. I uninstalled Office Professional Plus 2016 using the 'Programs and Features' function of Control Panel and rebooted. Next I used the Microsoft Office removal tool at Uninstall Office from a PC - Office Support to completely remove anything that was still left over and rebooted again. I then uninstalled the iCloud 7.3 software and rebooted again. I ran the PowerShell commands at Uninstall Mail & Calendar App - Microsoft Community to remove the Microsoft mail and calendar apps from the PC and rebooted. I then reinstalled Office Professional Plus 2016 software freshly downloaded from the Microsoft Office website and then ran the 'Mail (Microsoft Outlook 2016) (32-bit)' control panel tool, which confirmed that the Office removal tool had indeed done its job as it was now blank with no profiles at all. I then created a new profile with my two IMAP email accounts and launched Outlook, which started normally and I had access to both email accounts as expected (though the folders were all empty initially but quickly started to repopulate as mail was downloaded from the IMAP servers). I rebooted again for good measure. Finally, I installed the iCloud Control Panel software v7.3, which installed normally without any errors. I rebooted as requested at the end of the install. However, when I logged in again and tried to configure iCloud 'Mail, Contacts, Calendars, and Tasks' I got exactly the same error message as before: 'Setup can't continue because Outlook isn't configured to have a default profile. Check you Outlook settings and try again.'

This is hugely frustrating as this new PC replaced an older Dell I had been using for the last 8 years that was running exactly the same software as the new PC - Windows 10 Pro and Office Professional Plus 2016 - and I have never had any problems with iCloud previously. That old PC had started life with Windows 7 and Office 2007 installed and had been gradually upgraded over time to Windows 8, Windows 8.1 and then Windows 10 (including the various updates to Windows 10) and to Office 2010, Office 2013 and then Office 2016. The speculation by some that this current iCloud setup bug arises only with clean installations of Windows 10 and Office 2016 on new machines that haven't got old deprecated registry entries from previous versions of Office still left in the registry is certainly borne out by my own experience.

Apple really needs to get to the bottom of the problem and fix it ASAP. It is not a difficult task for a software engineer to look through the source code to find exactly what the software is looking for (registry entry, MAPI call, etc) to check for the existence of a default Outlook profile that causes that specific error message to be displayed.

I must admit that in addition to using the earlier fix, I also manually removed a “lot” of Office folders inside the Windows registry. The uninstall of Office is not very complete, and a lot of stuff remains - not only in the Registry, but also in a variety of folders within the <user>/AppData folder. It is possible that the manual removal of that leftover ‘stuff’ May have also had a positive impact.

I'm somewhat of a novice, but found this - iCloud 6.0 - Setup can't continue because Outlook isn't - Microsoft Community

I hope it helps

I have the same problem with a new Dell XPS 13. Originally iCloud wouldn’t even allow me to “select‘ the Mail/Contacts/Calendars/Tasks option (the iCloud add-in for Outlook wasn’t loading), but with AppleCare support (they were great) a simple uninstall/reinstall of Office 2016 fixed that. However, I now have this ’no default Outlook profile’ condition.

FYI, I am using a 30-day free trial of Office - don’t know if that makes a difference or not. If I can’t make this work, I’m bailing on Office 2016 and going to an older version that works better with iCloud Windows.

i tried uninstall/reinstalling both Office and iCloud, no effect. However, I noticed that the Office uninstall didn’t uninstall everything. When I reinstalled Office, I noticed that Outlook ”remembered” my configuration and brought up my previously-configured email accounts. I’m also looking into a more thorough uninstall.

Same problem here, brand new Dell OptiPlex 7010, new Win 10 and new Office 365 installs. Got Outlook up and running, but icloud keeps giving the same error message. I'm an old hack so I tried all the usual fixes. Then paid my 3rd party IT company for several hours of work and they couldn't fix it.

If I can not sync all my ios devices with outlook, they why would I keep using ios devices.

Apple really needs to fix this.

Exactly the same problem here. Brand new Dell XPS 8930 with Windows 10 Pro pre-installed. I powered up the PC and went through the automatic pre-installed initial Windows configuration script and set up my user account without any problems. Next I downloaded Office Professional Plus 2016 from the Microsoft website and installed it. Again, no problems. Next I installed the icloud control panel v 7.3 and I get the error message 'Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again.' I have tried uninstalling and re-installing again multiple times, but same problem as described in this discussion thread.

Thanks, Jesse. That fixed my problem, and I really appreciate it.

I have been working with AppleCare on this, and they have been working with some Apple engineers. I forwarded your message to them. Hopefully this wil translate into an enhanced version of iCloud for Windows in the near future.

Let’s face it, Apple doesn’t get any revenue from this product, but many of us are sure glad they have it.