icloud for windows not recognizing profile for outlook 2016

Hi, I have a new windows 10 PC running Fall Creators Update version of Windows Pro 10. I have Office 2016 installed (version 1711, 64-bit, click-to-run type installation, not Windows store apps) as well as iCloud for Windows version 7.2 installed (latest download from iCloud site). All updates are done.

Outlook works fine, I see my emails, can send receive. Checking Account information there is a default profile setup (just called Outlook) set via either control panel or Account Settings in Outlook. Email is xxx.xxx@gmail.com (i.e. not an @iCloud.com address) but works correctly on my older Windows 10/ Office 2013 (Outlook 2013) setup. Datafiles are setup in a similar fashion and, as mentioned, Outlook works fine.

iCloud for Windows installed without problems (now that I am not using Windows Store Apps for Office). iCloud for Windows worked fine for Photos, iCloud Drive, and Bookmarks.

HOWEVER Mail, Contacts, Calendar and Task will not sync with Outlook 2016. The error reported is "Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again."

Outlook does have a default profile established and looking through the registry the registry keys seem to be set correctly for Outlook. I have tried complete uninstall/reinstall of Windows, Office, iCloud a couple of times, I've tried vs 5.1, 6.0, and 7.2 for iCloud hoping that it worked previously.

Google says this seems to be somewhat common with new installations (i.e. not upgrades from Office 2013).

Does anyone know the registry keys that iCloud uses to locate the Outlook profile? Has anyone had this issue and been able to resolve it?

Thanks in advance -- bikeguy3

null-OTHER, Windows 10, iCloud for Windows v7.2

Posted on Jan 7, 2018 8:28 AM

Top-ranking reply

Jesse959111

Level 1

9 points

Posted on Mar 9, 2018 1:44 PM

Here is the solution. I took it off a Microsoft support group post. Many thanks to Steve Belleguelle - Microsoft Community for posting this:

"I have just fixed this problem for a customer of mine who had a new Dell PC with Windows 10 and was trying to use Office 365 with iCloud. He was getting the "no default profile" message. After a few dead-ends I found the following worked for his machine.

The problem was due to the pre-installed version of Office on the system. Once I removed this and reinstalled Office 365, the problem cleared.

One thing I didn't get a chance to try was to simply check that the correct Outlook was selected as the default mail program in Windows. I don't know if it will clear the problem, but it may be worth checking first. This is because of the nature of the problem and the way iCloud looks for Outlook.

The procedure I followed may contain unnecessary steps, but I include them in case they are required.

1. Open a Powershell window with Administrator privileges and run the following to remove the Outlook component:

Get-AppxProvisionedPackage -Online | where-object {$_.packagename –like "*Outlook*"} | Remove-AppxProvisionedPackage -Online

2. Next run this in the same Powershell window - not sure if it's necessary or not:

Get-AppxPackage "*Outlook*" | Remove-AppxPackage

3. Finally, in a non-admin Powershell window, run the command from 2 again.

Get-AppxPackage "*Outlook*" | Remove-AppxPackage

This should remove the installer for all new accounts and the folder that iCloud is using.

I would suggest restarting the PC now and then either reinstalling or running a repair on your regular installed version of Office. Hopefully this will clear the problem."

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19 replies

Mar 9, 2018 4:24 PM in response to Jesse959111

Thanks for posting this. I had also come across this solution on the Microsoft forum and tried it, but it didn’t work for me and the problem persists. I have lodged a support call with Apple and they are currently working on the issue after having taken copies of various diagnostic logs from my PC. The helpful person I have been speaking with has promised to escalate the problem to Apple engineering to come up with a proper fix to the iCloud control panel setup software. As much of the commentary on the web regarding this bug has speculated, this does seem very much like a problem of the iCloud setup software looking in the wrong place in the Windows Registry for information regarding the default profile for Outlook. This problem simply shouldn’t exist for standard, out-of-the-box installations of Windows 10, Office 2016 and iCloud and it is imperative that Apple fixes the iCloud setup or else many people are going to be forced to stop using i-devices because of the inability to synchronise with Outlook.

Jan 8, 2018 5:02 AM in response to Bikeguy3

I have the exact same issue - fresh install on a brand new Dell XPS13

4sjenny

Level 1

4 points

Mar 14, 2018 8:10 PM in response to Jesse959111

This finally worked! Thank you so much for posting this. I've been checking the threads hoping for a fix for my new Dell laptop. Thanks again.

Also29

Level 1

4 points

Apr 16, 2018 4:38 PM in response to Jesse959111

Thank you so much for this fix that worked for me. I had spent many hours trying to get this to work. Thanks for all the effort and for sharing the result.

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icloud for windows not recognizing profile for outlook 2016