Apple TV (4th Gen) seems to be crashing

I have a 4th Generation Apple TV running the most current tvOS, 11.2.1. I have had this Apple TV for about 2 years and have NEVER had a single problem with until about 2 weeks ago. Problem 1) 3 out of 5 times the Apple TV will not awake from sleep mode, even though the light is lit on the Apple TV. You have to unplug it and plug it back in for it to turn on. Problem 2) About 1 out of 4 times when it does turn on it will take you to a blank screen with the Apple loading circle and will do that forever, or it will cycle through the Apple symbol screen to turning off, repeated. When it does this you have too once again unplug it and plug it back in, then it always gives the option to restart or restore. If you simple "restart" it will most likely work until it goes to sleep again, but has at times still taken you back to a loading screen. I have tried restoring the Apple TV through the process offered on the Apple TV, as well as hooking it up to iTunes and fully wiping and restoring it there. NONE of these options have worked. I am at a loss of what to do now?!?!

Posted on Jan 10, 2018 7:25 AM

23 replies

julillg3

Level 1

4 points

Apr 14, 2018 11:10 PM in response to rdlarose

My Apple TV 4th gen isn't working... it keeps rebooting in an endless loop (happens since today, all day). Can't access to the menu to make a factory reset and the iTunes method didn't worked either (my Mac doesn't recognize the Apple TV... i'm guessing is the usb-c cable i'm using)... does anyone has a solution?

Thanks!

Feb 6, 2018 3:42 PM in response to rdlarose

Same exact issues here. No response yet?

Mar 12, 2018 12:35 PM in response to Coacho22

I have the same problem with my 4th gen Apple TV. I have an appointment scheduled for later this week to take it in. Please let me know what the Apple Store finds. I will do the same.

Mar 16, 2018 11:14 AM in response to Coacho22

Let me know what happens. I had to move my appointment at the Genius bar out due to work. Hope that you have a quick and smooth delivery.

Rexbolt

Level 1

4 points

Mar 26, 2018 11:12 AM in response to rdlarose

Possibly the worst electronics product I've purchased in the last 10 years. Crashes and glitches all the time. It's not my internet connection, have 100/15mbps. Switched back to FireTV, no issues.

May 2, 2018 1:11 PM in response to ss80

tried disabling Screen Saver and removed all of my Homekit automations. Still behaves exactly as you described.

May 2, 2018 1:12 PM in response to KTBaby

same. Apple TV 3rd gen does not have the same problem.

vazandrew

Level 8

40,894 points

Feb 25, 2018 11:38 AM in response to Brendan Frank

Try to test without the harmony remote to see if it persists, also may want to take it to Apple

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Apple TV (4th Gen) seems to be crashing