You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t end call because touch screen does not respond

My Iphone X 256GB space gray. I made a call to my friend, when i raised my phone near my face, the screen turned to black screen and when i want to ended my call before someone take it, it’s imposible to turned on the screen no matter how did i touched it even i hit the power button a lot, so i have to waited for the call to end itself or my friend take his phone. Very anoying. Is there anyone know how to fix this?

Posted on Jan 10, 2018 3:28 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 11, 2018 9:32 AM

Thanks you, but i think this problem is not because of the screen, is because of iOs or the sensor of the phone work is not properly , it’s turn black screen when we raise the phone near our face and suppose to turn on when we low our hand. I restarted my phone several time but it still happen occasionally.

2 replies
Question marked as Top-ranking reply

Jan 11, 2018 9:32 AM in response to MrBill3

Thanks you, but i think this problem is not because of the screen, is because of iOs or the sensor of the phone work is not properly , it’s turn black screen when we raise the phone near our face and suppose to turn on when we low our hand. I restarted my phone several time but it still happen occasionally.

Can’t end call because touch screen does not respond

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.