iPhone X flash red eye/white eye

Horrible problem with red eye and zombie (white) eye when using the iPhone X flash in low light. The pictures are grainy. Called Apple and they walked me through wiping my phone and restoring it. Didn't fix the problem.

iPhone X, iOS 11.2.2

Posted on Jan 11, 2018 8:37 AM

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Posted on Jan 14, 2018 4:52 PM

You're dealing with the limitation of a small lens (even if it is a 12 megapixel camera) and the laws of lighting when using flash in low light. Even my $2000 DSLR with a $1000 lens attached takes grainy pictures in low light. Real cameras avoid red eye by flashing a pre-flash that adjusts the retina's in people's eyes to avoid red eye. Cell phones don't. That doesn't mean the phone is defective nor does it require a recall. It's simply the limitation of what we're working with. The good news is there are loads of photo editing applications you can download, many of which are free, which do a great job of eliminating red eye. One of my favorite apps is Camera+, but it does cost $2.99.

28 replies

Jan 18, 2018 2:56 AM in response to lobsterghost1

I, too, am having the white eye issue with almost every photo. Going in to try and salvage photos through external apps is working okay but its a pain to do and the picture quality is far less due to the dots over people’s eyes.


It sounds like no update that Apple releases would be able to fix this because it is a lens placement issue on the actual phone? Correct?


I bought the iPhone X mainly for the camera and am still within my window of time to return/exchange. Very disappointed in this phone.

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iPhone X flash red eye/white eye

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